Réservez vos activités et excursions : Derwen Maze

Problem checking in needs attention. No contact or keycode sent. Had to telephone and luckily the woman who answered sorted the issue. It did mean we were later checking in though. It was suggested that the problems were the fault if Hotels. Com If this is the case amd problems have arised for other guests, it be helpful to trt amd solve the problem do guests ger the messages they need to re check-in Having said this, i have stayed previously without an issue and find it good value for mo ey in a different location, close to the Baltic area and other attractions.

The communication on checking in was an absolute nightmare. It took us over 2 hrs to eventually speak to someone after calling, emailing and txting the no. Provided. Having my 2 small children with me and finally getting into our room at 10.30pm was very stressful.

The property is superb and the place was spotless surrounded by beautiful countryside. The only issue was the breakfast, obviously there were no staff to serve at breakfast so it was a bit every man for himself, the food and drink is all laid out the night before so first up is best dressed. By the time we got down, 9.00 am there was no fruit or yoghurt left and a tiny bit of butter to go with the stale bread and pastries. I think a lot of people are basically pigs at a buffet and very rarely think of other people. Couldn’t fault the hotel but maybe a different way of serving up breakfast.