I always enjoy how quiet this hotel is. Even when pet owners are here I have not heard the pets in the hotel at all. I have read most of the reviews for this hotel. It is disappointing to hear that people were having bad experiences in this hotel. My daughter and I have been staying at this particular hotel for a few years now. And the only issue we have had was our keycard not working properly. The staff fix the issue and we were back enjoying our stay.
DO NOT BOOK HERE
This property refuses to cooperate on my refund request. I was told I was unable to stay due to being overbooked. They told me to contact Expedia who could resolve the refund. They never answered expedias requests for any information on the booking. Worst hotel experience Iâve ever encountered.
The place is quiet, and clean. My room was too small for all the furniture. the chair was left in the walk way. i rearranged the furniture so i could avoid injury.
The property list said that it was clean and then there was a baby crib available when we checked in there was no baby crib available. We went up to the room. The couches were stained. There was blood on the one couch. I have pictures of all of this, there was roaches in the under the sink they were crawling everywhere the carpets were not clean. Also, the stoves in the kitchenette were absolutely disgusting. It looked like they hadnât been cleaned in months. The bedsheets were not clean. Nothing was clean this place should be shut the f down. Do not stay here.
Hawthorne is well located. It's getting to the shabby state.
Carpets do not look clean and corners are not. Cleanliness makes up for a lot of things. Hawthorne needs a good cleaning and then on-going effort. Furnture and bed are OK
When I arrived I was informed they needed a 200 dollar deposit to which was not listed in the booking details. As such I did not stay here. I was still charged for the booking.