6/10 Satisfaisant
Nicole
Voyage en famille
1 sept. 2025
Les points forts : Personnel et service
Good location but walked in, immediately overheard a lady ripping into the manager about her room not being cleaned while they were out and about. I checked in and was told that the Expedia card wasn’t working and I had to call them and fix it or I’d be charged by them (the hotel) even though I’d already paid through Expedia. Spent all day evening on the phone trying to figure out what happened only to learn that the hotel was charging the wrong amount which is why it was declined. They still charged my card and upon looking at my transactions they actually charged me twice. When I checked out I asked for a receipt and they showed they refunded me. I informed the woman yes I saw one refund but there was a second charge that hadn’t been refunded still. The manager of course had already left for the day and so i had to write my number down for him to call me. It’s been all day and still no call back. Toaster was hardly working I saw multiple people struggle with it. Sausage Pattie’s were gray like they were frozen and thawed over and over again. Loud. Lots of kids running around. Many kids under 14 in the hot tub. Trash around the hot tub. Got jolted awake by a slamming door that sounded like a gun shot. Expected so much more and just had a terrible turn out.
Nicole
Séjour de 1 nuit en août 2025