2/10 Horrible
Kristin
Voyage avec des animaux de compagnie, Voyage en couple
2 juil. 2025
Les points forts : Infrastructures et conditions de lâhĂ©bergement
Les points faibles : Propreté et équipements
I would not recommend this hotel. My husband and I stayed for two weeks, and from start to finish, the experience was incredibly disappointing. My husband is a wheelchair user, and we travel with our two trained service animals, so cleanliness, respect, and accessibility are extremely important to us. Unfortunately, none of those standards were met.
Housekeeping never once came to clean our roomânot even after multiple requests. Every morning, when I asked the main housekeeper for clean towels, I was told to âwait because they had a group in.â Eventually, I was made to bring our dirty towels into their laundry room myself, which is completely unacceptableâespecially for guests managing a disability.
Because the hotel bedding had visible stains and didnât feel clean, I chose to use our own blankets, sheets, and mattress topper. I returned the hotelâs bedding early in the stay, yet when it came time to check out, we were hit with an additional $100 charge. At first, they claimed it was for missing blanketsâuntil I reminded them those had been returned. Then the reason suddenly changed to âan odor.â
That excuse didnât make any sense. We donât smoke. Our service dogs are regularly groomed (including during this stay) and attend daycare every few days. There was never any explanation of what the so-called odor was, and it felt like a made-up excuse to justify a charge once their first reason didnât hold up.
Adding to the discomfort, the General Manager was one of the most unwe
Kristin
Séjour de 1 nuit en juin 2025