2/10 Horrible
Jignesh
Voyage en famille avec de jeunes enfants, Voyage en famille
13 oct. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had the absolute worst hotel check-in experience at Super 8 by Wyndham Plano/Dallas Area.I had booked my stay through Expedia, and the confirmation clearly stated that everything was "all set" and there were no pending payments. However, when I arrived at the hotel around 10:30 PM with my family after a long day of travel, the front desk receptionist tried to charge me almost the same amount as my original booking, claiming it was a "service charge" because I had booked through a third-party website (Expedia). This was absurd and incredibly frustrating, especially at that hour. I had to spend time contacting both Expedia and requesting the hotel manager. After a long, tense discussion, they finally agreed that I owed no additional money, but the whole situation left me feeling stressed and uneasy.
Unfortunately, the problems didn't end there. The room itself was subpar. The AC was so loud it was impossible to sleep, and the bathroom door didn’t even lock. On top of that, the room had a terrible smell, making it even harder to get any rest. I honestly couldn't sleep the entire night.
To make matters worse, there was another couple at the reception counter going through the exact same issue—they were also asked to pay extra because they booked through a third-party site. This seems like a shady practice to me, and it feels like they’re trying to take advantage of people.
I wouldn't recommend this hotel to anyone. The hidden charges, poor customer service, and substandard
Jignesh
Séjour de 1 nuit en octobre 2025
