The place is a total dump. . As soon as you walk in you can smell marijuana. The property is severely neglected and the rooms are in despicable conditions. Broken baseboards, exposed low sitting breaker switches. Dirty everywhere. Worse part, the mattress with the springs sinking me as I sat to change my child. The TV didnât work and overall and uncomfortable place. Cabinets black inside like mold, dirty refrigerator. I didnât even let my baby walk in that room. We checked out and didnât stay for the four nights we booked. We were quite uncomfortable and grossed out by this hotel. Do not go there!
Room was not clean. Fridge door does not close and water was all-over from fridge.
The hotel management Changed room. Thestove was not working in the changed room.
It was not a pleasant experience.
Day staff were horrible. The night shift attendant was very nice and helping.
I hope this helps.
Initial staff was friendly and supposedly upgraded my room, however nothing about the room was upgraded. I donât even want to know what a not upgraded room looks like.
My room had no tv remote (this was very common) and so I didnât realize til later that the main tv was completely cracked and not working until I got a new remote from them.
The whole room was very old and outdated. The sofa couch looked super dirty with stains and would have not fit anybody on it. Didnât even want to touch it.
The hotel was not as advertised. There is no gym facility, no pool, no business center or meeting room.
I let the staff know the next day the tv was broken and cracked and she said sheâd let someone know and it would be replaced by the time I got back from church but after I came back 5 hrs later it was not fixed. Someone just turned the tv off.
I asked again and she said sheâd reach back out and I asked if there was another available room and she said she would let me know. So I went back and was not very happy but she did come to my room and let me know I could go to another room down the hallway.
That room was much better and I was very grateful to be in a better room that had a table and I stained sofa. The chair was dirty though and so I decided not to sit in it. The towels were all dirty and stained except one. Thankfully I didnât need all of the towels so I didnât even mention that or the stained sink.
Breakfast was almost non existent.
This hotel was horrible! The room was not cleaned up well. We actually wet one of there towels to clean the floor because it was sticky. We saw a cockroach in the bathroom. It had a kitchenette with no dishes or pots in it so when we took our food we actually had to go get plates and silverware to eat it. I don't know who the owner is but this hotel use needs to be condemned! It's outdated. The window screens had holes in it. Like big enough that a bird could fly in the room couldn't open the windows for
fresh air. the couch in our room was horrible. the room had a little table to eat at but no chairs to sit in. I'm sure there's more to tell but I'm done. DO NOT GO THERE!!
I went to Plano inn & suites and had a really bad experience so I booked the stay here, and it was very nice experience and stay. I would update the stoves, and get an ice machine. Other than that, it was pretty decent.
Outlets had space where my small children could fit their fingers and I found small roaches and wall had a crack and they didnât even clean bathroom the second night also called to say Iâd be late for check in and when I got there they said they had cancelled my room
This was a horrible hotel nothing worked the TV didn't work the shower didn't work it smelled like cat pee and vinegar there was a used condom wrapper on the floor by the bed the toilet ran all night the fire alarm was sticking out of the ceiling the carpet was tattered and there was no phone