2/10 Horrible
Yinka
Voyage en famille avec de jeunes enfants
2 juin 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I came to Texas for a visit so I reserved a room as I’ve always had great experiences staying at best westerns across the country. My family loves the breakfast overall but this is my first time staying at 1 in texas. I got to the hotel around 9:30pm with my children and the receptionist was very nice and friendly, hotel was quiet but it was near the federal prison which I don’t know if this is safe or not safe but hey, the police would be there fast if anything were to happen. I go to my room after getting the key card and when I opened the door, there was a strong odor of mildew/mold. I immediately go to the front desk and they give me another key card to another room while assuring me this was not normal but the next room smelled exactly the same. I went to open the window to see if fresh air would help because it’s humid in Texas but found that windows were sealed shut. I went back to the desk and they gave me another room on second floor but when I opened the door this room had an odor in which my 7yr old would not go in. I informed the receptionist that I couldn’t stay after booking for 4 night and she informed me that they would refund me but that they would be keeping 1 night rate of stay which I was not happy with. I told her I was going to stay the 1 night and she told me I could not stay which did not sit well with me as I had to now book another room in the middle of the night so my 3 children could get some rest. Worst experience with Best Western.
Yinka
Séjour de 3 nuits en mai 2025