Be warned! This hotel is NOT a 4-star hotel (according to US standards) as indicated on hotels.com. In my personal opinion, it is a 2.5-star hotel; 3-star max. And here is why:
PROS:
Location - The hotel is located in a convenient location that is near cho DĂ Lat (Da Lat market), night market, bars, and eateries. Everything is walking distance, roughly 0.5 miles or less than 1 km
Customer service - The staff members of the hotel are very attentive and kind. When we first checked into our room, the lock for the door was not working properly and did not lock. We informed the front desk staff, and the maintenance team immediately came to our service to change the entire lock. The staff apologized profusely for the inconvenience and even sent a platter of fruits as an apology gesture, which I thought was nice.
Now to the CONS:
Cleanliness - This hotel needs a major renovation. The rooms are old. The walls are stained. The carpet has cigarette burns, even though all rooms are non-smoking. The bathtub has mildew. You can see all this for yourself in the pictures included.
Very bare basic room amenities - The hotel provides basic room amenities like shower gel, shampoo, cotton swabs, etc. There is no iron/board, or microwave. Room slippers provided looked like they have been used several times before. Ew!
As I mentioned before, with all things considered, I would rate this room 2.5-3 stars. If you donât mind a little grime, then this hotel may be for you
