4/10 Médiocre
Doris
Voyage en famille
12 sept. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disappointing Stay — Would Not Recommend
I chose this property based on its convenient location—halfway to our final destination in the Hamptons—and its seemingly good rating. Unfortunately, the experience was far from what we expected.
Upon arrival, the place was visibly dirty. The floor in the open corridor leading to the rooms was stained, and both the shower curtain and bedspreads had noticeable dirt marks. The shower walls also had clearly visible, yellow stains on the porcelain tiles that appeared to be permanent. The ironing board was heavily stained, and the iron itself had burn marks, making it unusable.
The bathroom was poorly stocked, with only one and a half rolls of toilet paper and no hand soap or other toiletries. I had to call the front desk to request soap and additional towels—basic items that should have been provided without asking. Shockingly, the front desk staff told us that no towels were available because they were locked up, and the person with access wouldn’t arrive until 8:00 AM the next day. This was unacceptable, especially considering we had made the reservation a month in advance and needed to leave early the next morning for a wedding.
Adding to the discomfort, it was difficult to sleep due to a bright floodlight attached just above our window, shining directly down toward the street—and into our room throughout the night.
Overall, I was extremely disappointed with the cleanliness, lack of basic amenities, and poor guest experience.
Doris
Séjour de 2 nuits en septembre 2025