4/10 Médiocre
Theresa
Voyage en famille
12 oct. 2025
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room I originally ordered was no longer available when we arrived to check-in so they had to find another one. I loved the room’s layout and amount of space but there was a horrible odor. When we walked in you could smell the fresh and overly sprayed deodorizer that was done right before we walked since she went to “check to make sure the room was good”. The room was clean but the rugs were filthy, the out shoes were sticking to the floor as we walked (you could hear the stickiness), only one remote for two TVs, the phone in the room didn’t work (I was told it was because of the renovations that was going on), the walls had holes from probably the door being slammed open. Room was extremely dated and definitely in need of upgrades everywhere. My flight was delayed so unfortunately, we didn’t get there until almost 1:00 am. Ms. Rachelle was extremely nice, sweet and kind. She was as accommodating as she could be and I really appreciated that after such a long evening trying to get into town. I didn’t travel with any pets and I didn’t see any families. Overall, I liked the location and the layout of the property. If this property were to be renovated and updated charging out everything from the carpets to the beds and all of the furniture (because we couldn’t sit on the couch because of the heavy, horrible odor plus there were stains on it), the curtains also need replacing (so everything needs to be replaced not just in the rooms), I would stay there again.
Theresa
Séjour de 2 nuits en octobre 2025
