Comté de Routt : Complexes hôteliers

« I am writing to formally follow up on the issues we encountered during our recent stay at Sheraton Steamboat. While I had hoped to leave a positive review, the series of events that occurred left our family in a very difficult position.Upon checking in, we noticed the departure date was scheduled a day earlier than our confirmed booking. Although you mentioned technical difficulties with the VRBO messaging system and assured us the date was fixed, we returned from dinner on our final night to...

« The front staff check in person was very impersonal and sounded like he was reading a script and couldn’t wait to get rid of me. The room that was assigned to us was on the first floor and right next to the front door and elevator so it was noisy until late at night and the bedroom was against that wall. The TV could only be accessed by downloading some QR code and didn’t work. We called the front desk and they did not help at all. We bought a puzzle since we couldn’t watch TV and dumped the...

« In short, amazing. Peter is an awesome, communicative and all around all-star host. The place was spotless and just as described. We took property shuttle to the mountain and it worked great (but on a powder day I recommend grabbing the first one because they might get busy). Didn't use the hot tub but there is more than one. You have access to board game rentals and DVD rentals at check in. The town bus isn't too far but would probably be tough in ski boots. Nothing but good things to say about...

« Very comfortable studio with incredible views, great amenities, and every convenience right at the base of the mountain. We’d love to stay here again. Thank you! »

« The location cannot be beat. Given this is pretty much a hotel as well, you have a great cafe downstairs. And the ski shop and rentals are in house as well. Communication with Wendy was great and she was quick to respond to any questions. We look forward to coming back. »

« Good enough »

« We scored this place at a fantastic rate at the lat minute and were so pleased! It was the perfect little getaway for my family of four and another couple. The 3 bedrooms are ideally laid out, the kitchen and in room washer and dryer are essential for a weekend of skiing. Place was very clean and had all the amenities you need. »