2/10 Horrible
Nayara
Voyage en famille, Voyage en couple
2 janv. 2025
Les points faibles : PropretĂ©, Ă©quipements, infrastructures et conditions de lâhĂ©bergement
I cannot stress enough how appalling our stay was. We booked for 2 nights for 4 people, yet it was set up for only 3. One of us was left without basic essentialsâno towels, no bed linen, and not even a pillow. Worse still, the bed for the fourth person was a dirty mattress cover paired with an old duvet that had no cover. To make matters worse, all towels were face towels!
The property was freezing cold, with the thermostat inaccessible and a notice stating that the temperature should not be altered. Despite being indoors for long periods, the temperature never rose above 15°C.
The state of the property was equally abysmal. It reeked of mothballs, a stench so overpowering that it made one of us physically nauseous. The kitchen was woefully unequipped, lacking basic itemsâno salt, oil, paper towels, or hand towels.
We wasted over 4 hours of our New Yearâs Eve attempting to resolve these issues with both Expedia and the property manager, Joivy. Joivyâs behaviour was filthyâthey repeatedly dismissed our concerns and insisted the property was prepared for four people, despite the glaringly obvious lack of essentials for the fourth guest. They eventually promised to provide the missing items for the second night, but unsurprisingly, this promise was never fulfilled.
This was the worst accommodation experience I have ever had. Zero professionalism and zero accountability. This property is a disgrace, and neither the hosts nor Expedia did anything to rectify the situation.
Nayara
Séjour de 2 nuits en décembre 2024