One of the main reasons we chose this resort was because it clearly stated that the rooms were âoceanfront.â However, upon checking in, we were extremely disappointed to find that our room had no view of the ocean at all. Instead, we were staring at an overgrown wall of greenery. When we addressed this at the front desk, the team member casually explained that depending on the floor, you might not actually see the ocean due to the landscapingâsomething that definitely shouldâve been mentioned in the booking details.
She also stated that she couldnât move us to a higher floor because all of the âtrueâ oceanfront rooms were already bookedâmost likely by timeshare owners. If thatâs the case, the resort should not advertise rooms as oceanfront if they donât guarantee a view.
Since it was already late and we were tired, we stayed one nightâbut we immediately canceled the rest of our stay. The room we were placed in on the second floor was dated, not very clean, and honestly just felt neglected. We found leftover trash on the floor in the bedroom walk-in closet and even saw an insect crawling around the bathroom. It was an uncomfortable experience overall.
We ended up booking at another property that was actually oceanfront as advertised. Needless to say, we will not be returning to this property. If youâre looking for a clean, updated room and a guaranteed oceanfront experience, I would recommend looking elsewhere