Piscine extérieure, parasols de plage, chaises longues
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Avis sur Salterra, a Luxury Collection Resort & Spa, Turks & Caicos 

5 out of 5
Salterra, a Luxury Collection Resort & Spa, Turks & Caicos 
1 Fourth Street, Cockburn Harbour, South Caicos Island

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 202 avis sur 303." "
Note des voyageurs de 8 (Bien), d’après 61 avis sur 303." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 303." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 303." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 303." "

9,4/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Will, Frence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise is here
Excellent Hotel i stayed there for a week and it was the best experiance of my entire life very quiet, the best view you could have on the sea ,the diving was just unbelivable and kayak tour was just amazing. All i can say is keep up east bay resort.
Réponse de East Bay Resort Management le 4 août 2016
We appreciate your comments and will continue to make East Bay Resort the best that it can be. Please plan to come back soon.

10/10 Excellent

Chance

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
East Bay is the most relaxing resort. Was very chill and the staff was amazing! (CJ is the man!) They were very helpful. Everyone we met was extremely friendly and made our time there absolutely amazing. The beach is huge and feels like a personal private beach as many times were we the only people on the beach. Even when it was busy, it's massive so it never felt crowded. Definitely the place for a relaxing vacation not the best for those seeking partying or night life.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A new fave island!
The staff was incredibly friendly and accommodating. Our room was nice, clean and spacious. The beachfront views were wonderful.
Séjour de 2 nuits en novembre 2022

2/10 Horrible

Chrysanthe

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2022

6/10 Satisfaisant

Erin

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2022

4/10 Médiocre

Michael

Les points forts : Propreté et confort de la chambre
Unsafe
What started as a weekend getaway with diving ended with police involvement. Three guests having a loud party in the pool at 11pm for the second night. Security incapable of doing anything. Management claiming they didn't know who the guests were despite them being in the room next to the manager's living quarters and only 6 total rooms occupied at the time. Violent threats uttered by the guests went without consequence. Police were inept and useless. If you are keen to be safe on your holiday and expect hotel security, management, and the police to do anything about a real threat to your safety this is not the place for you.
Séjour de 3 nuits en septembre 2022
Réponse de East Bay Resort le 18 oct. 2022
Thank you for sharing your feedback.We were disappointed to hear that you experienced this disruption to your stay. This was a unique and unfortunate situation that did not go unnoticed and has been addressed on property with the corresponding staff members.We genuinely care about our guests, and following your report that evening, your incident was brought to the attention of the authorities by the General Manager.Please know that we take guest safety very seriously. The measures we take, including 24-hour security, have ensured that there has never been a guest safety issue at East Bay Resort.Hopefully you received the follow-up communications from our management team, as we want to ensure that your concerns have been fully addressed.

10/10 Excellent

Leathekaye

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is well kept and all the amenities are accessible. I also found the ladies at the front desk very customer friendly as well as the waitresses especially Josephine. Keep up the great work.
Séjour de 2 nuits en septembre 2022
Réponse de East Bay Resort le 7 sept. 2022
Thank you so much for your kind words, we will be sure to share them with our lovely front desk and restaurant staff.We hope to have to opportunity to welcome you back to enjoy all the East Bay Resort has to offer again soon.

2/10 Horrible

Johanne Saint

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
The people in the resort are very nice however this property is not ready for guests Food is horrible. They have four tray of food at least 3 frozen vegetables 1 meat 1 rice You going to starve yourself Living on French fried or pizza for your money. One pool with no bartender no music no entertainment. They not ready There’s nothing to do.
Séjour de 5 nuits en août 2022
Réponse de East Bay Resort le 23 août 2022
Johanne,Thank you for sharing your feedback. We are sorry that your experience did not match your expectations. We understand that a quiet and remote escape on the beach is not for everyone, and we did try our best to communicate that this is what we offer before your arrival, even going as far as to suggest an alternative might be more suitable for your family.We are sorry to hear that you found the meal offerings not to your liking. This is unusual, as the majority of guests have very positive feedback for our culinary team. We will be reviewing this to ensure we continue to offer quality meals for our guests.We appreciate your positive feedback regarding our staff, as they went above and beyond to ensure that your concerns were met with compassion, and that every effort was made to improve your overall experience.We wish you all the best on your future travels and sincerely hope that you find the bustling Resort experience that you are looking for.

10/10 Excellent

Travis Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is located in paradise. After endless days of working in the United States, this resort was ideal for R&R. CJ, Ashley and the rest of the staff were helpful, welcoming, and professional, making our stay fantastic. If you’re looking for a quiet place to lay in the sun, while listening to the ocean and consuming wonderful island drinks and cuisine, this place is for you. Only downside is that the resort is located on a very small, largely undeveloped island, so there’s not much to do outside of the resort, but it’s perfect for a few days of R&R and snorkeling
Séjour de 6 nuits en juillet 2022
Réponse de East Bay Resort le 18 juil. 2022
Thank you for submitting such a lovely review, we are so happy to hear that you found our little piece of paradise here at East Bay Resort. We are lucky to have such a wonderful team on staff that work hard to provide the best experience for our guests. We hope to welcome you for another enjoyable retreat again soon!

10/10 Excellent

Rashad

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort, all the amenities to make you feel right at home
Séjour de 1 nuit en mai 2022
Réponse de East Bay Resort le 18 juil. 2022
Thank you for your kind words and positive review. We hope to welcome you back home to the East Bay Resort again soon!

10/10 Excellent

Donna

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We really enjoyed our stay at East Bay. The resort is beautiful in every way and the hotel beach is stunning. Our departing flight at the tiny South Caicos airport was delayed and the hotel management went above and beyond, bringing us back to the hotel and treating us to lunch. They even arranged a charter flight for us. Amazing. We thoroughly enjoyed all the friendly and helpful staff members. We had a hard time saying goodbye to this place and this beautiful island. Highly recommended! We hope to return someday.
Séjour de 6 nuits en mars 2022

10/10 Excellent

Jack

Séjour de 4 nuits en mars 2022

6/10 Satisfaisant

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn't realize we needed to take a separate flight from Provo to South Caicos (but that was my fault). The facilities were nice. Not sure if there were non-ocean view rooms, but we did pay extra for ocean view room. Which did have a nice view.
Séjour de 3 nuits en mars 2022

10/10 Excellent

Joe, Chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, great food, amazing location and the view was one of the best I've ever seen. It was so beautiful that I don't think I'll ever be able to find a better vacation spot in my life!
Séjour de 4 nuits en mars 2022

8/10 Bien

eve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This place has a nice beach and is pleasant to stay in general. We found the staffs who drive the transportation are all very friendly and helpful. The staff at front desk and the restaurant could be more friendly and helpful. Things to improve: they forgot to schedule our arrival pickup at the ferry; only one hand towel for the two of us and zero wash towel. Our suite offers a nice full kitchen but there is zero cutting knife or cutting board; the kitchen faucet has very low flow likely due to clogged filter. We reported the problem but no one came to address it. We managed by using the faucet in the bathroom.
Séjour de 3 nuits en février 2022

10/10 Excellent

Katherine, Whitestone

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing people and service. Great experience and relaxing. Can’t wait to go back
Séjour de 2 nuits en mars 2019

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel is what makes this property excellent. They are well trained. Make sure you take with you bug spray. So many bugs, mosquitoes and flies. Had an amazing time and I look forward to returning.
Séjour de 5 nuits en novembre 2021

10/10 Excellent

Glen Christian Arceo, George Town

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2021

2/10 Horrible

Emilie V

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The island was not what i was expecting for my trip to Turks and Caicos. It is very run down. The hotel was dated, empty and the beach did not have the crystal blue waters you expect from these islands. The water was brown, the room was slightly dirty and the food was only average. This was not my dream Turks and Caicos experience, so we ended up flying back to the main island and the hotel would not refund me any of my initial payment and has been completely unresponsive to my requests. I really have no idea why there are so many good ratings about this hotel.
Séjour de 5 nuits en août 2021
Réponse de East Bay Resort le 26 août 2021
We always appreciate guest feedback, but we must disagree with your description of the service and experience provided. Our team takes great pride in offering a world-class vacation experience, beautiful beachfront accommodations, attentive service, and warm island hospitality. We are grateful for the 500+ positive reviews that speak to this dedication. We respect that not all guests are looking for the peaceful island experience found on South Caicos, and we do encourage travelers research before booking. Refunds can unfortunately not be offered for voluntary early departures. We regret that this caused frustration and wish that we had more than 1 night to show you the experience that East Bay Resort is famous for. We sincerely wish you all the best in your future travels.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We were a party of 5, 3 of us were not able to travel on 8/13/21 due to TCI travel insurance that took a while to be approved. We had to rent a hotel for 2 days at Provo. All 5 of us got to the resort on 8/15/21 since there was no ferry or plane going to the island. So we ended up doing 5 out of the 7 nights at the island. Getting to and leaving the island was an extra expenses we weren’t anticipating on. The air flights were horrible, we ended up having a long layover and it took us a whole day to travel back home.
Séjour de 7 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wonderful place, from the bottom of my heart. the calm peace and serenity makes you feel so worth it and at home it’s crazy! the island locals as well as the staff, from chef Imi to the beach boy Lincoln, everyone will have you feeling at home!
Séjour de 5 nuits en août 2021

6/10 Satisfaisant

Cenia Cristina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
East Bay Resort is a perfect place to spend time with family, friends, and loved ones. The area is pretty quiet and the view from our hotel room was absolutely beautiful. They offer complimentary kayaks, paddle boarding, and bikes. They also offered tours to go on around the island. However, sometimes the staff in the restaurant were quite slow and took forever to come to our table. The food on the menu was very good and appetizing and the food came back to our table fairly quickly. There are a couple of restaurants near by the resort that you can walk, bike, or be dropped off to. I would definitely come back to East Bay Resort!
Séjour de 6 nuits en août 2021

10/10 Excellent

Eloa

Séjour de 5 nuits en août 2021

10/10 Excellent

Sachin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was nice it wasn’t a lot to do but it was comfortable.
Séjour de 3 nuits en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Resort was very quite and relaxing and located on an amazing beachfront. The only thing was that the resort seemed understaffed and took awhile to get drinks/food and some of the amenities weren’t operating like the swim up bar and music.
Séjour de 5 nuits en juillet 2021

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice resort
Beautiful hotel with excellent service, excellent food, very helpful staff, I would like especially to thank the hotel manager who arranged our boat to Providenciales when our flight was canceled, The only minus was the sea, which is full of grass
Séjour de 3 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful relaxing with a fantastic room.
Séjour de 5 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was beautiful, all of the staff were fantastic, the experience was wonderfully relaxing with a splash of adventure.
Séjour de 7 nuits en juillet 2021

2/10 Horrible

Voyageur vérifié

Séjour de 6 nuits en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is a quiet no frills stop to relaxation and personal attention. As one of 3 resorts on the island, I think this one sports comfort and reclusiveness. This location gives you the private island and private beach feel.
Séjour de 5 nuits en juin 2021

2/10 Horrible

Voyageur vérifié

Séjour de 7 nuits en juin 2021

4/10 Médiocre

Voyageur vérifié

Séjour de 5 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is beautiful and the staff amazing!!
Séjour de 4 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Husband and I had a wonderful and peaceful time there. Wish we could’ve stayed longer. Burk the manager was very friendly some staff waitress were great as well. I’ll definitely go back
Séjour de 4 nuits en juin 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Awesome location with an awesome property manager. The room was fabulous as well with all the necessary amenities (for ice you would have to walk to the restaurant to get a bucketful, but who cares if walking is so pleasant with all the breeze?). Service at the restaurant was a bit "shaky", but the food is still tasty. All in all, a great place to be! :)
Séjour de 1 nuit en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The management and staff amenities and property and location are simply all amazing. I’ve never stayed somewhere that was so friendly with staff that were so kind and amenable. The pristine waters are perfect for snorkeling and diving. The beach is immaculate and beautiful. The rooms and facilities were spotless with beautiful views. Food was excellent. A true paradise.
Séjour de 5 nuits en mars 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager people the staff literally everyone was so nice so incredible and they went out of their way make anything and everything happen just the way that you wanted it and it was remarkable. This Resort is the only beachfront Resort so if you're thinking of going somewhere else that might look a little more fancy and upscale and you are sadly mistaken because sure your room might be a little nicer maybe your internet is a bit quicker maybe the food is a bit more high-end but did you really fly all the way out to the South tip of the South Caicos Island for that when you could just go to Las Vegas? I know you came to be on the beach to be on the water not just have a view of the Caribbean but have instantaneous beachfront access to it and every room has a view and it's not from four miles back up the hill it's right on the water in every activity from scuba diving kayaking anything you name it all you have to do is walk out your front door step on the boat and within 5 minutes you're there
Séjour de 6 nuits en février 2021

10/10 Excellent

Andriy

Séjour de 4 nuits en décembre 2020

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en mars 2020
Réponse de East Bay Resort le 1 avr. 2020
Thanks so much for your 5/5 rating! We're so glad you enjoyed your stay, and we hope we have an opportunity to see you again in the future. All the best!

10/10 Excellent

Maryna, Brooklyn, NY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
True get away! Excellent beaches and the most wonderful waters!
Séjour de 4 nuits en janvier 2020
Réponse de Bert le 24 mars 2020
Glad you enjoyed your stay at East Bay Resort. Come back and see us soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not commercialized and very laid back. Wonderful place to stay and get away!
Séjour de 6 nuits en mars 2020
Réponse de Bert le 24 mars 2020
Thanks very much for your great review. Hope to see you back again soon

10/10 Excellent

Lonnie, Cypress TX

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort delivers excellent guest service. If you make any request, the staff and the manager follow through and provide answers and recommendations. We have traveled there twice and the staff “remembers your name or at least that you have visited before. The resort is a R&R type establishment. If you need a place to get away from reality. East Bay Resort is your place to vacation.
Séjour de 5 nuits en mars 2020
Réponse de Bert Nowak le 20 mars 2020
Thank you so much for the fantastic review. We are glad that you enjoyed your stay the second time and look forward to seeing you again. Best Regards Bert Nowak, Resort Manager, East Bay Resort

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2020
Réponse de Bert le 7 mars 2020
Thank you for your fantastic rating. We are glad you enjoyed your stay at East Bay and look forward to greeting you again in the future

10/10 Excellent

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2020
Réponse de Bert le 7 mars 2020
Thank you very much for your review Lauren. We are glad you enjoyed your stay at East Bay Resort and look forward to hosting you again!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Séjour de 9 nuits en février 2020
Réponse de Staff & Management, East Bay Resort le 19 févr. 2020
Thank you for sharing your feedback on East Bay Resort. Based off the rating, it seems like you encountered some challenges during your stay. Guest satisfaction is our utmost priority, so if you have an opportunity, please do reach out to us so we can learn more about any issues you experienced. Thank you and all the best!

10/10 Excellent

Rivergurl, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the quiet surroundings. No motor operated water sports makes a very relaxing beach day. Clean raked Sandy Beach, lots of chairs, stunning sun rise
Séjour de 5 nuits en février 2020
Réponse de East Bay Resort le 8 févr. 2020
Thank you for your kind review. We hope your positive experience means you will stay with us again.

10/10 Excellent

Matt, Cassopolis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at East Bay was wonderful. We've spent alot of our vacations on different islands and we are always drawn backnto South Caicos and East Bay Resort.
Séjour de 5 nuits en février 2020
Réponse de East Bay Resort le 8 févr. 2020
We appreciate you taking time to share positive feedback about your stay with us as well as your repeat visits. We look forward to your next visit.

8/10 Bien

Diane&Gene, Sunset Beach, NC

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful property. Rooms, grounds are immaculately maintained. Water-related activities are in abundance; however, a few more on-site activities for older guests would be nice (shuffleboard, mini golf, etc.) Kudos to Bert Nowak and his staff who addressed all concerns that arose. Everyone was warm and friendly and couldn't do enough for you. I would definitely return.
Séjour de 4 nuits en janvier 2020
Réponse de Bert le 5 févr. 2020
Thank you very much for your great review. We enjoyed having you at East Bay. Your suggestions as mentioned will be brought up at our manager's meeting and hopefully by the time your return to us again, we will have them implemented. Best regards from East Bay