Réservez vos activités et excursions : Coal Creek

Booked through Expedia. Expedia indicated the amount that would be charged upon check in. Grand Lodge booked more than what was indicated on the reservation. I tried calling the hotel, the number is out of service. I found another number to call. They would not answer, rather they texted me and told me to call that number (that was out of order). They indicated, via text, that they knew the number was out, but just keep trying. So I'm disputing the charges on my card, I made a good faith effort to address and there was one there to help. Check in and check out were horrible - one person is not enough people to support the crowds coming through. Couldn't get any of the hotel staff to give us another pool towel (2 were left in a room with 3 people). No air conditioning (which we knew), but sleeping with the windows open was impossible - sooo many trucks coming through the lot, deliveries, garabage, hotel guests.

Great pool and hot tub. Shuttle service excellent. Fireplace did not work. Freezer did not work and ice cream melted. Not enough pillows or blankets. All vending machines out of order. Very comfy bed. Also loved the had a bathrltub.

I booked Butte Studio, front desk gave me Butte 517, which is 2Br/2Bath spiral stairs. I saw this one before I book, it looks old and I particularly dislike spiral stairs. That is why I didn’t want to reserve this one. True enough, have to climb 3 flights of stairs to get to front entrance. The refrigerator is very loud, carpet and couch were dirty with stain and hairs. Living room window facing neighbor’s deck. I called front desk, he said I booked through 3rd party, I have to call Expedia to cancel and rebook. That is bad, I disliked this Butte 517 at all.