Clermont County - Réservez votre week-end en appart'hôtel

« It should be noted this is an apartment complex. There is a front desk but were dismissive when I mentioned the fact my room was not ready. The management company who rents units out for travelers is different from the company who owns and operates the building. When I arrived, the maid had no idea the unit was being rented out that day, so I had to wait 45 minutes beyond the advertised check-in time. As I communicated the issue with the management company via text, I couldn't tell if I was...

« The room was grossly dirty. I took pictures and shared with the desk the minute l checked in but was told that cleaning is once a week. When the lady came to clean 7 days later, she spent 5 minutes removing trash and sweeping part of the floor. She didnt change the linen or exchange the towels - company policy. This is not a hotel or motel, its a dormitory. »

« Overall great experience, will book again »

« The large 3 bedroom apartment worked under our circumstances but there were many problems. Getting access to the building on the day of arrival was tedious and took almost 45 minutes--the access codes did not work, and calling for assistance took many tries. And late in our weeklong stay, we started receiving messages about NOISE complaints which was NOT us! Too many calls and messages about this, very annoying. The apartment was in the basement and the three small windows really didn't help...