Avis sur Best Western Plus The Inn at Hells Canyon
Best Western Plus The Inn at Hells Canyon
1395 Bridge St, Clarkston, WA
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kimberley Czmowski-Director of Sales le 20 mai 2024
Hi Josh,Thank you for your kind words. I'm really glad you enjoyed your time here with us and we are honored you chose to stay here, we loved serving you as a guest. I'm glad you enjoyed our made-to-order omelets. They ARE delicious! We look forward to having you come see us again, we'll see you next time.Safe travels.
10/10 Excellent
Beth
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 1 nuit en mai 2024
Réponse de Kimberley Czmowski-Sales Director le 22 mai 2024
Hello Beth,Thank you for your kind words. We are honored you stayed here with us. I'm really glad you enjoyed your time here, we hope you will come back and see us again soon!
10/10 Excellent
Linda
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en mai 2024
Réponse de Kimberley Czmowski-Sales Director le 13 mai 2024
Hello Linda,Thank you for completing the survey regarding your recent stay here at our property. We really do appreciate you staying with us. I'm glad you enjoyed our made-to-order omelets. They ARE delicious! We are honored you chose to stay with us.Your business is very important to us & we value your feedback. We hope you will come back and see us again soon, safe travels.
10/10 Excellent
Norbilyn
Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Norbilyn
Séjour de 1 nuit en mai 2024
Réponse de Kimberley Czmowski-Sales Director le 7 mai 2024
Hello Norbilyn,Thank you for leaving a positive review of your stay here at our property. My staff loved serving you as a guest and I'm really glad you had a wonderful time. Our breakfast sure is delicious! We will see you next time, safe travels.
10/10 Excellent
Richard
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mai 2024
Réponse de Kimberley Czmowski-Sales Director le 7 mai 2024
Hello Richard,Thank you for taking the time to leave a review here at our property. I'm really glad you enjoyed your time here with us. My staff really loved serving you as a guest. We hope to see you again in the future, safe travels and we will see you next time.
8/10 Bien
Serena
Voyage d’affaires, Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serena
Séjour de 2 nuits en mai 2024
Réponse de Kimberley Czmowski-Director of Sales le 7 mai 2024
Hello Serena,Thank you for leaving us a review here at our property.I'm really glad you enjoyed our breakfast options, our omelets sure are delicious! Unfortunately, with it being our high season the rates do go up. If you contact me directly here at the hotel, I can offer you a discounted rate. We loved having you as a guest and your business is very important to us. We hope to see you again next time, safe travels.
10/10 Excellent
Cheung
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheung
Séjour de 1 nuit en mai 2024
Réponse de Kimberley Czmowski-Director of Sales le 7 mai 2024
Hello Cheung,Thank you for your kind words. I'm really glad you enjoyed your stay here with us and we loved serving you as guest. Your business is very important to us. We will see you again next time, safe travels.
10/10 Excellent
Mary
Voyage en famille avec de jeunes enfants
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mars 2024
Réponse de Kimberley Czmowski-Sales Director le 6 mai 2024
Hello Mary,Thank you for taking the time to leave us a review at our property. I'm really glad you enjoyed your time here with us and we loved serving you as a guest. Thank you for your kind words, we really do appreciate you staying with us. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon!Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Gary
Voyage avec des animaux de compagnie, Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en avril 2024
Réponse de Kimberley Czmowski-Sales Director le 26 avr. 2024
Hello Gary,Thank you for taking the time to leave us a review.I'm really glad you enjoyed your time here with us and we loved serving you as a guest. Thank you for your kind words. Our omelets sure are delicious!Your business is very important to us and we'll see you next time, safe travels.
8/10 Bien
Susan
24 avr. 2024
Les points forts : Propreté et personnel et service
Susan
Séjour de 2 nuits en avril 2024
Réponse de Kimberley Czmowski-Sales Director le 26 avr. 2024
Hello Susan,Thank you for leaving us a review of your most recent stay.We are honored you chose to stay here with us. Your business is very important to us and look forward to seeing you again in the future. Safe travels and we'll see you next time!
10/10 Excellent
Susan
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de Kimberley Czmowski-Sales Director le 23 avr. 2024
Hello Susan,Thank you for taking the time to leave us a review. We loved having you come stay with us, we loved serving you as a guest. Thank you so much for all of your kind words. We will see you next time, safe travels.
10/10 Excellent
Tillie
20 avr. 2024
Tillie
Séjour de 1 nuit en avril 2024
Réponse de Kimberley Czmowski-Sales Director le 10 mai 2024
Hello Tillie,Thank you very much for the perfect scores!I'm really glad you enjoyed your time here with us and loved serving you as a guest.I really appreciate you taking the time to leave us a review of your most recent stay here at our property.Your business is very important to us. We will see you next time, safe travels.
10/10 Excellent
Kerri
Voyage en couple
19 avr. 2024
Les points forts : Équipements
Kerri
Séjour de 1 nuit en avril 2024
Réponse de Kimberley Sales Manager le 19 avr. 2024
Good Morning Keri,Thank you for taking the time to leave us a review.I'm really glad you enjoyed your time here with us and we loved serving you as a guest. We will see you next time, safe travels.
10/10 Excellent
betty
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
betty
Séjour de 1 nuit en mars 2024
Réponse de Kimberley Czmowski-Sales Manager le 28 mars 2024
Hello Betty,Thank you for your kind words. I'm so glad you enjoyed your time here with us and we loved serving you as a guest. We are so honored you chose to stay here with us and we look forward to seeing you again. Your business is so very important to us.I hope you have safe travels and we will see you next time.
10/10 Excellent
Amber
19 mars 2024
Amber
Séjour de 2 nuits en mars 2024
Réponse de Kim Czmowski- Sales Director le 23 avr. 2024
Hello Amber,Thank you for leaving us a review.I'm really glad you enjoyed your time here with us. We are so very honored you chose to stay here with us. My staff loved serving you and we look forward to seeing you again in the future! Safe travels, we'll see you next time!
10/10 Excellent
Mike
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en mars 2024
Réponse de -Kimberley Sales Manager le 5 mars 2024
Hi Mike,Thank you for leaving a review with us. I'm really glad you enjoyed your time here with us, we loved serving you as a guest. Thank you for the perfect scores and your kind words. Your business is very important to us & we value your feedback. We'll see you next time, safe travels.
10/10 Excellent
Ruth
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruth
Séjour de 1 nuit en février 2024
Réponse de Kimberley-Director of Sales le 20 févr. 2024
Hi Ruth,Thank you for leaving a survey regarding your recent stay at our property. Thank you for your kind words. I'm really glad you enjoyed your stay here with us and we gave you a superior experience. Your business is very important to us and we value your feedback. We'll see you next time, safe travels.
8/10 Bien
Thomas
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top Notch
Thomas
Séjour de 2 nuits en février 2024
Réponse de Kimberley-Director of Sales le 20 févr. 2024
Hi Thomas,Thank you for leaving a survey regarding your recent stay here at our property. Thank you for your kind words, I'm really glad you enjoyed your stay.Your business is very important to us & we value your feedback. You are helping us deliver a superior experience for you and the other guest's in the future, we hope you come back and see us again soon.Safe travels, we'll see you next time.
6/10 Satisfaisant
CHRISTINE
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHRISTINE
Séjour de 1 nuit en février 2024
Réponse de Kimberley-Sales Director le 5 févr. 2024
Dear Christine,Thank you for taking the time to leave us a review. I have researched this matter, we were very busy yesterday. We had a gymnastics group here and majority of them all had noon check-outs. Check in time isn't until 3pm. The rooms weren't ready yet, because the housekeepers were still finishing up. Our housekeepers didn't get out until later on in the evening. Your reservation is an Expedia reservation, and we are unable to change your room type from a double queen to a double queen suit, since the rooms are pre-paid. If the rooms were made directly at the property, we would have been more than happy to move you into a double queen room that has the joining room to the double queen suit. I will make sure to pass that along to our housekeepers, my apologies on the grout in the shower, that is unacceptable. I'm glad your stay was comfortable. Anytime we score a 9 or below, we consider it a failure on our part. We hope to see you next time and give us another chance, safe travels.
10/10 Excellent
Courtney
Voyage en famille avec de jeunes enfants
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney
Séjour de 1 nuit en février 2024
Réponse de Kimberley-Sales Director le 5 févr. 2024
Hi Courtney, Thanks for taking the time to leave us a review. I'm really glad you enjoyed your stay. Your business is very important to us. Our swimming pool is the best. I'm so glad you enjoyed our breakfast. We are honored you stayed here with us. We look forward to having you Stay with us again. Safe travels, we'll see you next time.
10/10 Excellent
Voyageur vérifié
Voyage en famille
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Kim Director of Sales le 5 févr. 2024
Dear Anonymous, Thank you for the perfect scores. I'm really glad you enjoyed your stay. We are honored you stayed here with us. We'll see you next time.Safe travels.
8/10 Bien
Gary
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not quite as good this time
Gary
Séjour de 1 nuit en janvier 2024
Réponse de Kimberley-Sales Manager le 31 janv. 2024
Dear Gary,Thank you for taking the time to leave a review. Thank you for being a loyal customer. Your business is very important to us. My apologies, on behalf of my staff for your experience this time. I will make sure to have a conversation with my breakfast staff about this matter. I hope you will reconsider us again in future. Our goal here, is to make sure every guest has a superior experience. When we get a rating a 9 or below, we consider it a failure. We hope to see you again and safe travels.
8/10 Bien
Jennifer
20 janv. 2024
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de General Manager 48190 le 29 mars 2024
Jennifer thank you for your review. We strive to make our guest experience the best possible and appreciate you taking the time to review our property!
10/10 Excellent
Gretta
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gretta
Séjour de 1 nuit en janvier 2024
Réponse de Kimberley- Sales Director le 11 janv. 2024
Gretta,Thank you for completing the survey regarding your recent stay here at our property. We loved having you as a guest. Your business is very important to us. If I can be any assistance, please don't hesitate to reach out. Thanks again, and safe travels.I hope you have a wonderful day, We'll see you next time.
10/10 Excellent
Matthew
2 janv. 2024
Matthew
Réponse de General Manager 48190 le 29 mars 2024
Thank you, Matthew, for completing the review for our Hotel! We appreciate your feedback and hope to see you again!
10/10 Excellent
Tanya, Vancouver
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tanya
Séjour de 1 nuit en décembre 2023
Réponse de Kimberley-Sales Director le 11 janv. 2024
Tanya,Thank you so much for leaving us a review. We are honored you stayed with us. Your business is very important to. We hope to see you again, safe travels.
10/10 Excellent
Blair
27 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Blair
Réponse de Manager le 8 févr. 2024
Glad to hear your stay with us was a pleasant one, Blair. Stop and see us again soon!
2/10 Horrible
Jo Ann
Voyage en famille
9 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jo Ann
Séjour de 1 nuit en décembre 2023
Réponse de Kimberley le 12 déc. 2023
Dear Jo Ann, Thank you for staying at our property. We have researched this matter, and My assistant Manager, spoke my front desk clerk who checked you in, was following hotel policy. Per policy, you booked a QQMS. Unfortunately he wasn't able to upgrade you to a QQS. They are an additional 30 extra. With our contract with Expedia, we are unable to do upgrades since the room has already been booked, and us a locked in set room, with a rate. I hope you will consider us in the near future. If you call the hotel directly, we would be more then happy to book you a reservation, QQS. Sometimes, we can even get you a better rate then what is shown on expedia. I hope you have a wonderful night. Take care. Kimberley Czmowski Director of Sales Best Western Plus The Inn At Hells Canyon
10/10 Excellent
Michael
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Réponse de Manager le 8 févr. 2024
Thank you for the kudos on our breakfast, Michael! We are happy to hear that it was a good experience for you and we hope to see you again soon!
10/10 Excellent
Michelle, Kent
29 nov. 2023
Michelle
Séjour de 2 nuits en novembre 2023
Réponse de Kimberley-Sales Manager le 2 janv. 2024
Michelle, Thank you for the perfect scores. I’m so glad you enjoyed your stay. We really love having you as a guest. Take care, we will see you next time. Have a wonderful day!
8/10 Bien
Kristi
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristi
Séjour de 1 nuit en novembre 2023
Réponse de Kimberley le 12 déc. 2023
Dear Kristi,Thanks for staying with us. I'm glad you enjoyed your stay. Safe travels. Kimberley Czmowski Director of Sales
4/10 Médiocre
Voyageur vérifié
Voyage en famille
6 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Clean newer hotel, but won't be back.
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 nov. 2023
Dear Anonymous,On behalf of myself and our staff I apologize that we did not meet the expectation set. Please know that your response and your opinions matter to us and that we take these reviews seriously. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Horrible
Dana
6 nov. 2023
Dana
Séjour de 1 nuit en novembre 2023
Réponse de Dyan le 7 nov. 2023
On behalf o four entire team I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Alfredo
Voyage en famille avec de jeunes enfants
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfredo
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 7 nov. 2023
Thank you for your kind review of our Hotel, we are pleased to have met your expectations. We hope that you come back and see us again soon!
10/10 Excellent
Terri
Voyage en famille
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Breakfast!
Terri
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 7 nov. 2023
Thank you for your kind review of our Hotel. We are thrilled that you enjoyed your stay and hope that you will come see us again!
10/10 Excellent
Scott, Kent
30 oct. 2023
Scott
Séjour de 1 nuit en octobre 2023
Réponse de Kimberley le 12 déc. 2023
Dear Scott, Thanks for staying with us. Safe travels. Kimberley Czmowski Director of Sales
6/10 Satisfaisant
Annette
Voyage en famille
27 oct. 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Worse experience ever
Annette
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
Hello Annette,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Shanna
Voyage en famille, Voyage avec des animaux de compagnie
25 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shanna
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back again soon.Thank you again for your time. We appreciate your loyalty to our brand!
10/10 Excellent
Ron
16 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ron
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
8/10 Bien
Douglas
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Douglas
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Mark
15 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Julie
15 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Julie
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 31 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
8/10 Bien
Chris
Voyage en groupe
23 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Styx concert Moscow Id
Chris
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 27 sept. 2023
Thank you for your review, Chris We hope that you will choose us again on your next trip!
10/10 Excellent
Voyageur vérifié
20 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 27 sept. 2023
Thank you for your kind response! We appreciate your loyalty.
10/10 Excellent
Paul
19 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 27 sept. 2023
Thank you for your review of our hotel, Paul. We hope that you will choose us again on your next trip!
10/10 Excellent
Thomas
16 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 16 sept. 2023
Thomas--Thank you so much for your review. We are happy that you enjoyed your stay and hope to see you again!
10/10 Excellent
Loyal Marie
16 sept. 2023
Loyal Marie
Séjour de 1 nuit en septembre 2023
Réponse de Lynn Griswold - Sales le 19 sept. 2023
Thank you for responding to our survey. We appreciate feedback from our valued guests. It looks like you enjoyed your stay with us and we look forward to seeing you next time you visit the LC Valley. Have a great rest of your week.
10/10 Excellent
John
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 2 nuits en septembre 2023
Réponse de Kyle Baker- Director of Sales le 12 sept. 2023
John,Thank you for completing your review about your recent stay at our property. We are happy to hear that you had such an enjoyable stay with us. We hope to see you again soon.
10/10 Excellent
Dallas
Voyage en famille
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dallas
Séjour de 1 nuit en septembre 2023
Réponse de Kyle Baker- Director of Sales le 11 sept. 2023
Grace,Thank you for completing your review about your recent stay at our property. We are happy to hear that you had such an enjoyable stay with us and that you enjoyed our private pet run rooms. We hope to see you again soon.
10/10 Excellent
GRACE
10 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GRACE
Séjour de 1 nuit en septembre 2023
Réponse de Kyle Baker- Director of Sales le 11 sept. 2023
Grace,Thank you for completing your review about your recent stay at our property. We are happy to hear that you had such an enjoyable stay with us. We hope to see you again soon.