Les notes se basent sur un nombre total de 236 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,5 sur 5
Recommandé par 89 % des clients
3,6 Propreté de la chambre
3,6 Services et personnel
3,6 Confort de la chambre
3,5 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
2 sur 5
par un voyageur vérifié

Ok for a stay... not an extended stay.

Publié le 9 août 2015
Les + : Location, laundry service.
Les - : everything: room service, elevator, promptness and helpfulness of staff...
Situation : suburban area south of Chicago (not to be confused with the city of Lansing) very well-located besides major roads. A range of fast food restaurants.
Took a room for 3 weeks, they have a basic room service only once a week (unexpected). I spent 10 days trying to get an iron which was supposed to be in the room. The phone didn't work and the staff seemed overwhelmed at any given time of the day. It seems like this hotel deals with difficult clientele. There has even been a fire in one of the rooms and no explanation was given. They could do so much better with such a key location not far from the major highways.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de central illinois

No frills, great comfort

Publié le 27 juil. 2015
If you don't need daily maid service and a lot of amenities this hotel is a great deal.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de lansing

Publié le 20 juil. 2015
The staff was courteous and efficient, plus the hotel was clean and orderly.
Commentaire laissé par : Direction de l'hôtel
5 août 2015 par Manager, Direction de l'hôtel
I want to thank you for taking the time to post a review of your stay. I’m so proud of our staff for providing you with great customer service! I am glad we were able to accommodate your needs with a clean and comfortable stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 sur 5
par un voyageur vérifié

Traveller

Publié le 11 juil. 2015
Les + : Location
Les - : Modern make over
Unfortunately, we would not return to this hotel in the current condition.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Lansing Illinois

Very nice get away near family and shopping.

Publié le 10 juil. 2015
I liked the location and I would stay again. I have told family and friends about extended stay hotel. The rate was not bad it felt like home warm and cozy. It was very clean I must say as well.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Chicago

Great experience

Publié le 22 juin 2015
Les + : Location was convenient. Staff was amazing. Room was clean and prepared. Didn't need any additional help or service because everything was provided.
Situation : Restaurants and retail stores
The staff was friendly and helpful. Check-in and check-out was easy.
Commentaire laissé par : Direction de l'hôtel
30 juin 2015 par Manager, Direction de l'hôtel
I want to thank you for taking the time to post a review of our property. I'm so pleased to hear that your stay was great! I truly appreciate your comments about our friendly staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Mediocre hotel-good for a night

Publié le 8 juin 2015
Les - : staff professionalism, cleanliness
The location of the hotel was fine-we chose to stay here because it was cheap and on our way to Chicago, but you do get what you pay for. There was no one at the front desk when we walked in, so we had to wait a while for someone to come help us to check-in to the hotel. The hotel kind of smelled like smoke, so I'm glad that our room was at the far furthest end in the non-smoking area. The room was decently clean, but not perfectly so (a couple stains in the carpet, and such, but not extremely noticeable). Oddly enough, the closet shelves didn't seem put together very well (they would have been functional had we used them, but it took the hotel down a notch in niceness). The free breakfast was coffee, granola bars, pre-packaged muffins, and a little bit of fruit-not bad, but not great. The front desk person wasn't at his post when we were trying to check-out either-he was in front of the building smoking, but came back in after a couple of minutes. Both front desk people (checking in and checking out) were friendly, but the fact that they weren't at their posts when they should have been was a little annoying. Overall, this hotel is ok to sleep at for a few hours-it did the job-but it's not super nice or a place that I would stay for longer than just overnight.
Commentaire laissé par : Direction de l'hôtel
30 juin 2015 par Manager, Direction de l'hôtel
Thank you for your recent review of your stay. I sincerely apologize that we were not able to exceed your expectations. In response to your feedback, I will make sure we are responding to guest needs in a timely manner as well as working to ensure that all of our rooms are inspected before guest arrivals. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4 sur 5
Recommandé
pour Événement personnel
par yancey

Ce voyageur n'a laissé qu'une note Publié le 31 mai 2015 sur Hotels
3 sur 5
Recommandé
pour Événement personnel
par Lynn de Billings

????

Publié le 24 mai 2015 sur Hotels
The bed was horrible...I had a 10 hr drive the next day and barely got any sleep! The mattress sunk and the springs made noise with every turn. The toilet overflowed the first flush..The staff was very quick to help...The room itself was fine and clean...but the room I was in needs a new bed!
Commentaire laissé par : Direction de l'hôtel
8 août 2015 par Manager, Direction de l'hôtel
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know your bed was not comfortable. We are sorry for this issue, but are happy to read that we provided you with a nice clean room and that our staff was quick to help. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
5 sur 5
Recommandé
pour Événement personnel
par Tanya de Memphis

Great Stay

Publié le 21 mai 2015 sur Hotels
The hotel staff is great. Ms Jeanetta and Natasha assisted in all of my needs.
Commentaire laissé par : Direction de l'hôtel
8 août 2015 par Manager, Direction de l'hôtel
I want to thank you for taking the time to post a review of your stay. I truly appreciate your kind comments regarding our friendly staff and the great customer service they provided. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!