Les notes se basent sur un nombre total de 311 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,3 sur 5
Recommandé par 61 % des clients
3,5 Propreté de la chambre
3,5 Services et personnel
3,5 Confort de la chambre
3,4 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de w

Nice hotel

Publié le 8 août 2016
Nice quiet good price for a short stay really clean
Commentaire laissé par : Direction de l'hôtel
12 août 2016 par Manager, Direction de l'hôtel
Thank you for taking the time to write a review. I'm glad you enjoyed your room and accommodations at a competitive price. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
1 sur 5
par un voyageur vérifié de Washington, DC

We did not enjoy our stay AT ALL!!!

Publié le 2 août 2016
Les + : Location was good.
Les - : The customer service.
Situation : Close to restaurants and malls. Easy access to the highway.
We arrived at midnight (called in advance to let them know). Upon arrival, we rang the bell as instructed, and as we were ringing the bell, a guest was leaving so we were able to get in. After we entered, we waited at the front desk for 10 minutes for someone to show up . Went back to the lobby door and rang bell again. Finally, the staff member came out, but seemed upset. As she was checking us in, she kept mumbling under her breath about being "disturbed". The next day, we were getting dressed and noticed that we only had two sets of towels (even thought the reservation was for 4 people). I sent my husband to the front desk to ask for more towels. He was told that we can only get more towels after we turn in the old towels. It was hard for them to understand that we don't need 2 towels, we need 4 towels, so therefore, we are asking for two additional sets. But they didn't get it. So we managed to get cleaned up with what we had. The next day, I went to the front desk to see if I couldn't get a new person to understand my request. Finally, she got it, but we had to wait 2 hours because the towels were being washed. In addition to all of this, the room smelled like smoke. Finally after checking out, my husband was loading the luggage from the room to the car. The room service attendant came in the room - blew her breath - and said the next time you visit us, please remember to throw your garbage out. The incinerator is down the hall. Sorry, won't be a next time.
Commentaire laissé par : Direction de l'hôtel
10 août 2016 par Manager, Direction de l'hôtel
Thank you for taking the time to write a review of your stay. The behavior of my staff you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will make sure its extra towels available for our guest moving forward. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
4 sur 5
par un voyageur vérifié

Publié le 2 août 2016
Ac not working up to par. Dryer sheet behind tv stand. There was an oder in elevator and hallway.
2 sur 5
par un voyageur vérifié de Illinois

Just Dont

Publié le 10 juin 2016
If you using this hotel for a getaway staying longer than 5 days or if u living here for a while that's ok.But for 2 or 3 days no. They dont clean the rooms..not even if u request..the staff is rude the room had holes in wall and the chair fell apart when my sister sat in it (and no shes not fat).The only good thing was the lemondae in the lobby..it was popcorn too but it was stale..Go across the street to the Holiday Inn..Stay clear of this place
1 sur 5
par mike de Sf bay area

Dirty, run down hotel

Publié le 21 mai 2016 sur Hotels
Room was suppose to be non smoking but it stunk of smoke. I dont know if it was because it was a smoking room or the fact that employees were outside taking a smoke break below my window. There was an ash tray in the room to further make me believe i was lied to by the front desk. The floor was sticky upon entering, part of the floor was melted, Huge red stain on the carpet, everything (doors, furniture, cabinets, etc.) had signs of abuse. I highly suggest staying somewhere else unless you are renting the room to have a hotel party as that seemed to be what everyone was doing that Friday night.
4 sur 5
par Brittney

Ce voyageur n'a laissé qu'une note Publié le 16 mai 2016 sur Hotels
4 sur 5
par Andrew E de Washington, DC

Publié le 14 avr. 2016 sur Hotels
Visiting Indiana Dunes National Lakeshore as a side trip from a work meeting in Chicago. This was an easy hotel to get to right off the interstate. A large room and friendly staff.
3 sur 5
par Not Provided de Indiana

Bad experience...

Publié le 9 avr. 2016 sur Hotels
The toilet in the room was broken and I called the front desk and the lady told me that she was coming to check it out, she never did... So I used the garbage can to pour water on it, otherwise you couldn't flush it... Kind of nasty!
3 sur 5
par un voyageur vérifié

Okay hotel

Publié le 22 mars 2016 sur CheapTickets
Smelly hallways , dirty elevator , room bathroom and floors not so pleasant . Very responsive and understanding staff . Great place just to crash . Hotel would be great if it was more clean and more of a fresh feel. Doors were a bit too far from parking . Needs better breakfast for the price . Staff was great but if everyone have their best and not just do what they want , the hotel would be excellent !
3 sur 5
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 9 mars 2016 sur Hotels