We did not enjoy our stay AT ALL!!!
Publié le 2 août 2016
We arrived at midnight (called in advance to let them know). Upon arrival, we rang the bell as instructed, and as we were ringing the bell, a guest was leaving so we were able to get in. After we entered, we waited at the front desk for 10 minutes for someone to show up . Went back to the lobby door and rang bell again. Finally, the staff member came out, but seemed upset. As she was checking us in, she kept mumbling under her breath about being "disturbed". The next day, we were getting dressed and noticed that we only had two sets of towels (even thought the reservation was for 4 people). I sent my husband to the front desk to ask for more towels. He was told that we can only get more towels after we turn in the old towels. It was hard for them to understand that we don't need 2 towels, we need 4 towels, so therefore, we are asking for two additional sets. But they didn't get it. So we managed to get cleaned up with what we had. The next day, I went to the front desk to see if I couldn't get a new person to understand my request. Finally, she got it, but we had to wait 2 hours because the towels were being washed. In addition to all of this, the room smelled like smoke. Finally after checking out, my husband was loading the luggage from the room to the car. The room service attendant came in the room - blew her breath - and said the next time you visit us, please remember to throw your garbage out. The incinerator is down the hall. Sorry, won't be a next time.
Commentaire laissé par : Direction de l'hôtel
10 août 2016 par Manager, Direction de l'hôtel
Thank you for taking the time to write a review of your stay. The behavior of my staff you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will make sure its extra towels available for our guest moving forward. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.