Great staff and service..they accomodated all our requests and were very professional. I only wish the a/c was little better .the location was not that great to take a walk around or not close to much attractions .but overall the staff and service was great
Had complications about billing. Eventually they understood I had already paid.
They advertise rooms with two king beds. Such rooms do not exist. I ordered king bed well in advance since I am recovering from surgery and that would work best. I ultimately got it after significant effort.
The location did not have information about my reservations. Nor do they have the type rooms indicated. We bargained and made adjustments (they were friendly and understanding) and so we worked out a stay here.
Expedia has to revisit this property and decide whether to keep in their list or not.
The room smelled mucky. The bathroom did not have exhaust fan and unclean shower curtain. A/C was very old and no proper air circulation.
Customer service is mixed. The manager on the first day was very rude. Most of the staff members were very polite. Had to request multiple times to change the shower curtain which was smelling so bad and had stains that looked like poop.
Rooms were very small to allow 3 persons. Advertised to accommodate 3 persons with 2 queen beds. All I got was a single queen bed. So just stayed by myself.
Location and external look are the plus points along with some friendly staff members.
Sadly check in experience left a sour taste. Totally unprofessional and substandard behaviour of check in staff. Check in time is 12Noon. Flying international and reached at 2am. The check in person refused to allow me to check in even if I paid an extra day. Refused entry to the lobby as well.Totally unprofessional attitude. No apologies were ever tendered. Overall a mixed experience
Major wifi issues: needs major upgrade for wifi connectivity.
Otherwise staff are very helpful and attentive.
Close to shopping & restaurant scene and major highways.
The room facilities are very old and dated (especially the washroom). Washroom door also wouldn't close and the thermostat is difficult to operate (the switch jams and there is no functioning automatic mode). The staff was great overall but one evening during dinner at the restaurant, I witnessed a waiter coughing, then running into the kitchen and spitting off to the side. Another waiter was also loudly sniffling - not appealing because I don't want to get sick! Overall it is good value for the price, but not upscale.