We migrate to Chelan for a week’s vacation annually for the last decade. This time we needed extra space, so we VRBO’ed- our first. Though I received an email that said it had our “keys”, it did not- and no other correspondence did. We arrived without a door code, and I messaged the owner, then called and left a voicemail, to no avail. Sadly, he did not respond until 1:30pm on Monday- our check-in time was 4pm Saturday. Apparently someone (Kelly?) didn’t send us the email with all the info, but I didn’t know that till Monday. If the property manager Samantha had not been so kind as to let us in and then use her manager code after 2 hours of non-response, we would’ve been stranded- or required to take turns missing our hard-earned vacation so we could get back into the condo.
Most of the condo was nice- couldn’t really hear any neighbors, WiFi worked flawlessly for my daughter to get her college courses done, and the A/C was great- but there were crumbs in the sheets in the fold out couch bed. Obviously someone didn’t follow directions and strip the bed, but it would have been nice to not have been the ones to discover it. We also found a bonus opened ice cream container in the freezer.
There were COVID restrictions not in the listing that we didn’t know about until arrival. Specifically, we could not use the mooring buoy (which was okay bc we had moorage with the City) but also we weren’t supposed to park the jet ski trailer up top either, which would have thrown another problem into the pile if Samantha had not made the exception based on all the other issues. We were not allowed guests- at all- which caused a lot of extra effort when it came to dinner with the family (we had some of our household in the City RV park and some in this condo). We weren’t throwing parties, we just wanted to eat dinner together as planned. I recognize that property restrictions are not individually applied, and not the owner’s responsibility, however the lack of communication about these was.
I truly hate to write reviews that are anything less than stellar and typically won’t, but in this case we had HOURS of trying to get into the rental without any luck and after a long drive and temps in the mid-90’s, we were tired, hot, and frustrated. Definitely not the start to vacation we had hoped for.
