What a nightmare! The first room we were given smelt like urine. It was so strong we asked to be changed. The front desk man was kind and moved us. The second room smelt like cigarette even though we’d booked a non-smoking one.
The management will answer to this message saying, “This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you.”
The truth is they are already aware of these conditions. On June 1, Matthew wrote, “Room smelt like cigarettes the entire time even though we reserved a non-smoking one.” On May 30, Paula wrote, “Room smelled smoky, musty and dirty.” On May 18, Jose wrote, “Whatever it happened I don’t know how I finished with a stinky smoking room.” On March 30, another traveler wrote, “The room had a weird smell (like human urine).”
Management doesn’t care about the service they provide. Before leaving, another guest asked me if my room also smelt like mildew. It seems many rooms have this problem.
Do yourselves a favor and find another place. I’m never ever coming back!
