Réservez vos activités et excursions : Château de Durham

Good location and friendly staff

Propre, amenagement très complet. Un seul bémol : décoration très neutre et sans couleur

We booked this hotel as we were advised that is OK to bring a dog. What they fail to tell you once you have made your booking, and if we had known we would have cancelled our booking and stayed somewhere else, is that the only area, apart from the room, that you can take your dog is in the lounge area for breakfast and the conservatory for dinner. We felt like social pariahs. No atmosphere in the lounge (in fact the cleaners were busy going to and through the room) and nobody else in the conservatory. We were tremendously disappointed as we were looking forward to eating in the three restaurants and mindful of leaving our nervy dog in the room as there was a 6 month old child staying in the room next to us. We had to go out for dinner two of the three nights we stayed. Unfortunately the bathroom ensuite needed a bit of TLC too. The extractor fan wasn't working and the grouting in the shower needed redoing. The staff were very friendly and helpful. The food from the Indian restaurant was very good, just a shame we had to eat it in the conservatory were there is zero atmosphere. Overall our stay was highly disappointing. All they have to do is communicate a dog policy document so that you are aware of their rules as this hotel is definitely not dog friendly accommodation.