Réservez votre séjour à Charcas

Nous avons été logés dans une chambre ( 4139) sans aucune vue extérieure ! Le petit balcon donnait directement sur le bâtiment des congrès. Nous avons immédiatement demande un changement de chambre, mais malgré qu'il y avait de nombreuses chambres disponibles, on nous a refusé le changement sous prétexte que la réservation avait été faite par Expédia et qu'ils ne pouvait donc pas nous déplacer. Le responsable de l'hôtel nous a affirmé que ces chambres sans vue étaient systématiquement attribuées aux clients d'Expedia ! Nous avons immédiatement appelé le service clientèle d'Expedia mais la gentille préposée nous a annoncé, après 55 minutes d'attente, qu'elle n'arrivait pas à rejoindre le responsable de l'hôtel. Nous avons donc passé 3 jours fort déçus. C'est à se demander s'il n'est pas préférable de reserver directement à cet hotel pour avoir une chambre correcte.

The home itself is absolutely stunning but the road to the villa is not just narrow, it's washed out in many places, we struggled to navigate the potholes even with a jeep and an SUV, I would not drive it at night. There are great amenities like the fridge and bathroom downstairs, the coffee / cocktail bar is fabulous.The kitchen was well-stocked with basic spices and supplies but it was crawling with roaches. Wifi is spotty so be sure to have the guidebook downloaded and screenshots of the phone number to call because the phone number posted throughout the villa is not functioning. Even in August the combination of ACs, fans, and breezes kept the temprature very comfortable. Excellent pool, though very little shallow area, if you're traveling with kids or weaker swimmers.

This was one of the best hotels I have ever stayed at. We were blessed to receive a room upgrade and our rooms were oceanfront. The rooms themselves were very well appointed and the resort itself BREATHTAKING. The hotel staff were extremely friendly and everything was just wonderful. I will definitely be visiting again. It was just what we needed for a relaxing time away from the hustle and bustle - admittedly our trip was in October which is also a slower season for the resort and the location of the resort is tucked away from the city. I will say that a car is necessary unless you plan to eat all meals on the resort, however the restaurants are a bit on the pricier side.

Bar bien approvisionné. Chambre propre. Personnel accueillant.