Canton d'Osa - Réservez votre week-end en appart'hôtel

« Huge disapointment with this hotel. Photos don't reflect the reality : hotel with a strong lack of care and maintenance. Rooms are very old especially the bathroom (photos attached). We also had dirty bed sheet with holes. The swimming pool was dirty / water was flashy green and opaque. This is part of the high prices and were unable to enjoy it. (They justified it as filter issue, and not the first time that happened). + bleach stained beach towel. Breakfast was limited in quality and...

« Staffs are friendly and nice. The room was clean but it needs to have some hangers/hooks for hanging clothes. We had a good stay here. »

« I have no idea how the property is. I made a reservation, but had to cancel due to a last minute issue that came up. I gave property 2+ weeks notice of the cancellation so that they can find someone else. Instead, they refused to try and find anyone else during that time and decided not to refund my booking!! This was during high season and they could've easily found someone else to take my time. Instead, they decided not to bother and just keep my payment. This is terrible customer...

« Les chambres sans âme sont bien entretenues et semblent neuves mais il n’y a pas de personnel à part une femme de ménage sympathique, il faut donc par exemple déverrouiller puis reverouiller le cadenas de la lourde grille du parking à chaque entrée et sortie. Ma chambre se situait au dessus de la réception et du parking et sur la rue où les voitures circulent et où les chiens aboient toute la nuit. La piscine qui semble jolie sur les photos avait tourné. Très décevant pour les 120 dollars...