Les notes se basent sur un nombre total de 318 avis vérifiés

4,3 sur 5
Recommandé par 83 % des clients
4,3 Propreté de la chambre
4,1 Services et personnel
4,3 Confort de la chambre
4,2 Conditions de l'hôtel
Avis Expedia vérifiés
3 sur 5
par un voyageur vérifié de Olathe, KS

Disappointing

Publié le 22 mars 2017
Les + : Beds were comfortable, condo was clean when we checked in,
Les - : See Write about your experience. Better information at time of booking and at check in a better information packet so that guests have needed info.
Situation : Branson MO - you never have to be in room unless you choose - Museums, amusement parks, water parks, horseback riding, Zip lines and a ton of shows.
Expedia staff did not explain that this was NOT full service when I booked it. Surrey Staff did not explain all details to us at check in. Should have had a mid week cleaning - called and requested it along with a maintenance concern on toilet. No one came to condo while we were gone. They said they could not enter without permission...I thought my calling to request these services was granting permission and why did they not tell me this when I called to request the services? - Had maintenance guy in Condo at 9 pm, Had housekeeping bring towels for an exchange at 9:15 pm because we had to be on site to get these things done. Smoke detector in kitchen started chirping at 3 am on the final day (low battery). Room was clean when we came in and beds were comfortable - so I would recommend this place as long as the person I recommend to is aware that they will have to spend a portion of their stay in the room so that it can have towels replenished, and that it is more like being at home then having a hotel.
Commentaire laissé par : Direction de l'hôtel
27 mars 2017 par Manager, Direction de l'hôtel
Denise: I am so glad you enjoyed your Branson stay! As you explained, staying in a condo is a little different than a hotel stay. Each unit has a full kitchen and laundry as well as many resort amenities, but doesn't come with daily housekeeping services. For a towel exchange or bedding change, let us know when you will be there, it only takes a few minutes! We hope you will visit us again!
4 sur 5
par Jane

Convenient location.

Publié le 29 déc. 2016 sur Hotels
The only problem was finding a place to park when I got back from Dolly Partons 8:00 dinner.
Commentaire laissé par : Direction de l'hôtel
4 janv. 2017 par General Manager, Direction de l'hôtel
We are so glad you enjoyed your stay!
5 sur 5
par Lee

Home away from home

Publié le 22 déc. 2016 sur Hotels
It was so brutally cold during our stay. But we were warm and toasty in our room. Thanks to the full kitchen and home like room we had a hot meal and family time when the sleet and snow came thru. Thank you for the great room and the helpful staff.
Commentaire laissé par : Direction de l'hôtel
27 déc. 2016 par General Manager, Direction de l'hôtel
Lee: Thank you for the kind review - we are so glad you enjoyed your stay!
4 sur 5
par un voyageur vérifié

Publié le 19 déc. 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
22 déc. 2016 par General Manager, Direction de l'hôtel
Thank you!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Lake Jackson,Tx

To visit Branson for two days

Publié le 7 déc. 2016
Les + : Clean, felt safe, close to the activities
Les - : The couch needs updated, very uncomfortable !
Situation : Its Branson enough said !
Over all good,but the check in lady had an attitude some what.
Commentaire laissé par : Direction de l'hôtel
13 févr. 2017 par Manager, Direction de l'hôtel
Michael: Thank you for the review and for the comments, we appreciate the details. We hope you will visit us again on your next trip to Branson.
4 sur 5
par un voyageur vérifié

Convenient and spacious

Publié le 2 déc. 2016 sur Hotels
Room was quite spacious for the price. It was a little dated and could use some repair. Tried to use the jet tub on the last night and it didn't work. Still a pretty good room for the price.
Commentaire laissé par : Direction de l'hôtel
20 déc. 2016 par General Manager, Direction de l'hôtel
We are glad you enjoyed your room, please call the front desk immediately if you experience any issue so we can correct it right away. We hope you will visit us again, and enjoy a remodeled unit.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de US

Wonderful

Publié le 28 nov. 2016
We had a great time. The condo was very clean and the staff were very nice. The bed could be a little more comfortable but other than that it was great 😊
Commentaire laissé par : Direction de l'hôtel
20 déc. 2016 par Manager, Direction de l'hôtel
Sherri: Thank you for the kind review!
5 sur 5
par un voyageur vérifié

Convenient and quiet

Publié le 26 nov. 2016 sur Hotels
I have stayed at the carriage place before and loved it that is why we wanted to stay here again, however I did have a couple of issues this stay: 1. When it was time to go to bed and we pulled the comforter and sheets down they had black stains on them and the pillowcases where yellowed. 2. The first time we stayed here the first bathroom had a stand up shower and the bathroom in the bedroom was a tub, however this time we only had a huge garden tub that had been enclosed to a shower in the bedroom bathroom which was a huge step over to get in and out of and was quite slick. I think when booking rooms you either need to be able to see a layout or a description of what it will have. I did give the resort an overall 5 because it is a nice place and when we called housekeeping about the bed they were very apologetic and prompt to fix the issue.
Commentaire laissé par : Direction de l'hôtel
20 déc. 2016 par General Manager, Direction de l'hôtel
The next time you book a vacation with us, after confirmation, call our front desk at 417.332.8330 to make sure that the reservation is for the exact floor plan you need. We look forward to your next visit.
2 sur 5
par un voyageur vérifié de Baton Rouge

Not really a Hotel

Publié le 8 nov. 2016
Situation : Location was very good. close to attractions on the strip.
This was an older resort single bedroom and not a hotel. Room was okay, but not what I expected. Bathroom was out dated. No room service or maid service unless you called and requested it.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 31 oct. 2016
Les - : As stated above the bedroom window needs curtains to hold out the light. The mini blinds are not enough.
It was a very nice place. About the only issue was a curtain on the front window where the bedroom is located. The lights on the balcony are on all night and all that was there was the mini blinds.