The staff are great at this hotel, and we would like to make a special mention to Gul, Melih and also Fatima for their amazing personal service with a smile at breakfast, also to Metim at the Mandarin Bar. The breakfast at the hotel is pure indulgence you really feel pampered.
Upon our arrival we were greeted with warm smiles, a welcome drink, and introduced to our personal concierge Burak, who was very pleasant and helpful. He instantly set up a WhatsApp chat and contacted us daily for any bookings or assistance we needed.
The hotel is beautiful, immaculately cleaned and staff at hand as and when needed. We were a little disappointed to hear that both Hakkassan and Lucca restaurants were closed, as we were not made aware of this when we had booked our stay and we had hoped to celebrate a few special occasions there. There were many other good dining options including a steakhouse and sushi restaurant.
We also found the outdoor pools were not heated sufficiently during some days but felt better on other days. A nuisance was the fairly consistent drilling and noise from a nearby property being demolished / constructed, which we were not informed about either when we booked our stay or even when we checked in at the hotel.
Some goodwill gesture would have been welcome when you consider the nearby noise impact, some restaurants being closed, in the form of meal discounts, spa treatments or room upgrade?
Overall an enjoyable stay, and would recommend the hotel.
