1/5 Horrible
Voyageur vérifié
Voyage en couple
24 mars 2019
Les points forts : Infrastructures et conditions de l’établissement
Les points faibles : Personnel et service
Location was great. Understood WiFi was included when we booked but not so which was a big issue for us since it is the only way we communicate with family in Canada as we were touring Spain.
The apartment was very cold especially at night. The two small heater provided were used to heat the bedroom and it was still cold. Bathroom window could not be closed at all therefore it was always COLD. All the windows in this apartment were not air tight and again the howling wind was an issue thus creating noise and a cold apartment. We are talking winter time rental not hot summer Spanish weather.
We left after two days because the apartment was so cold, and we spent those to days in restaurants using their WiFi to communicate with the owners of Apartamento Palomera. We asked for partial refund,and refund (45Euros) on cleaning since we left it like we found it, but that was a big no. Once you hand over money you have no recourse, so no refund on anything. I think booking websites like yourselves should have more control on the types of property you advertise on line. This is the second apartment we have had issues with in the pass three months. Nothing like what is shown on your website, photos or wording, of the properties you advertise for rent. Very disappointed overall.
Séjour de 5 nuits en mars 2019
