Réservez votre séjour à Bistrica

Great stay!

Even before arriving at the hotel, I received an email informing me that the room I had booked did not include access to the swimming pool. I have to say that the advertising was misleading, and the fact that the hotel sends this email in advance suggests they are aware of the issue. Although it was stated in the fine print after selecting the room that pool access was not included, the layout is very confusing. Hotel rooms, rooms with pool access, and rooms without pool access are all mixed together, making it very difficult to notice the difference when booking. This felt misleading and was very disappointing. Overall, however, the place is lovely. There are restaurants, cafés, and a supermarket, making it very convenient. The rooms are beautiful, and the staff are wonderful!

Nous avons adoré séjourner dans ce très bel hôtel. Le personnel est très professionnel et agréable, petit déjeuner parfait, spa incroyable. Une capsule de bien-être !

- There is music playing in the hallways that can be heard clearly from the rooms. It is not pleasant at all! I asked them to turn it off, but they refused... - The spa was out of service, even though it was the main reason I chose this hotel. Nobody informed me about it in advance. - To make up for the spa being unavailable, they offered to treat me to dinner. However, when it was time to pay, they told me that drinks were not included. They had never informed me of this beforehand ! It gives me the impression of a hotel with a lot of potential but not exploiting it. Too arrogant to do so.

L'hébergement n'est pas situé à Pluzine comme indiqué sur la carte du site hotels.com mais à plus de 25km au Nord et n'est accessible qu'avec un chemin caillouteux de 4 km. La chambre est une "passoire thermique" mal chauffée par un radiateur électrique. Elle était poussiéreuse et les rideaux déchirés. Le diner servi (menu unique imposé) et le petit déjeuner sont d'un rapport qualité/prix très médiocre. L'accès à la salle de restaurant se fait de nuit par un escalier primitif sans éclairage. Grosse déception de trouver un tel hébergement sur le site hotels.com