6/10 Satisfaisant
Brian and Jacqi M.
26 mars 2026
Les points forts : Propreté
First, let me say that the rental itself was great. The kitchen was well stocked. Furniture & linens comfortable. Location is excellent. Upon check in we had less towels than indicated & received the extras requested two days later. Manageable. The reason we cannot provide a higher rating is because of how the management handled a maintenance issue during our stay. When we come out to ski, we will pack 1/2 the amount of clothes we need and run laundry midway through the trip to compensate. We gathered up our laundry, tossed it in the wash and tried to start a load. It gave an error followed by flooding out the bottom. We immediately stopped the washer, soapy wet clothes soaking in tub, gathered 75% of all towels available to collect water on the floor…they came out & said it need an appliance tech & to not use the washer. Asked about the wet towels & my stranded laundry & was told management would be in touch because that was beyond the guy’s job. To make a long story short, Two Pines refused to help us find a way to complete the washing of the clothes & towels. We were forced to manually reduce the water by wringing in the bathtub, and then lost an entire day of skiing having to drive over an hour to a laundromat to wash clothes & THEIR towels so we didn’t have to share 2 towels for everyone. They then ghosted when I tried to follow up. It’s an expensive rental with disappointing service of a problem out of my control.
Brian and Jacqi M.
Séjour de 5 nuits en mars 2026