Quite disappointing experience for a hotel with such standard and price. Deluxe room are not as the ones shown on pictures (our room had 2 very small windows, no view, overall really dark and just in front of the entrance of the restaurant/breakfast place). We went to the reception to complain and we were told that all Deluxe room are not the same and there was no solution. We had to find a solution and ask for a smaller room but with at least a large window. If you plan to book a nice hotel with a view, make sure they book you the one on the picture and don’t try to trick you with another one. No commercial gesture has been done.
When we wanted to leave, no one was at the reception and 3 groups were waiting. We had to call ourselves the receptionist using their phone desk. Really the service does not exist in this hotel, really sad and disaster experience in Bergen. Value for money is absolutely not okay, you will easily find another better place than this hotel.
Only advantage is location and breakfast.
