It's all about expectations. Ginger is a chain of budget hotels, and lives up to that without problems. One would be disappointed by the small room if one were expecting a 3+ star hotel experience. But if one looks at it as a budget hotel, Ginger meets, and in my case, exceeds expectations. The room was adequate and comfortable, had the basic amenities one usually needs (cleanliness, TV, Wi-Fi, ceiling fan, A/C, clean bathroom, storage cupboard, mini-fridge). The desk could have been better placed, but I didn't find it a big deal. Newspapers are placed near the lift on each floor, but is that really an issue?
A few things that could be better: more power outlets in this connected era, brighter lighting in the bathroom, and faster hot water response (one has to let the shower run for a full minute before feeling the hot water - an unnecessary waste of water). Coffee - definitely, this being BLR and the hotel being a Tata enterprise and all. The attached cafe coffee day opens only at 10, so one has to make do with the powder coffee, which is a tragedy. Of course, the Madurai idli shop down the road more than makes up for it, but saying it nevertheless.
Food: Decent, breakfast is expensive but ok when in a rush. I would recommend the idli shop down the road. Used room service for dinner, was timely and good.
Staff: overall, quite friendly, no issues. Frankly better than the uppity ones we see in an upmarket chain.
