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Avis sur Holiday Inn Express Hotel & Suites, a Baton Rouge-Port Allen, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites, a Baton Rouge-Port Allen, an IHG Hotel
2860 N Westport Drive, Port Allen, LA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 162 avis sur 327." "
Note des voyageurs de 8 (Bien), d’après 73 avis sur 327." "
Note des voyageurs de 6 (Satisfaisant), d’après 42 avis sur 327." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 327." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 327." "

8,4/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Oludamilola

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Breakfast was good. AC in room did not work and there was no one available to fix it. Front desk personal came up to try and fidget with it but nothing changed. All other rooms were booked so no option to switch rooms. Everyone ended up sleeping with minimal clothing as it was extremely hot and humid in the room. Room temp was like 86 by the time we woke up.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sandra, Salem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jay was excellent
Séjour de 3 nuits en avril 2024

10/10 Excellent

Nora

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to LSU. Clean and BF was great
Séjour de 1 nuit en avril 2024

8/10 Bien

Carlton

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
When got here the friendly staff n the options to eat at right next door to hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Michael

Séjour de 1 nuit en mars 2024

4/10 Médiocre

Amber

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You had to ask the desk worker to even be able to use the pool and be able to unlock the door to it. There were people just hanging out drinking all in the parking lot in the middle of the day. I would not return. Unsafe and sketchy.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Stacie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Y
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Jason

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff on arrival in the evening was not there. Said would be back on 15 min. Then there were not enough towels in the bathroom. Had to go down and get them. They were not folded. Said did not have enough staff to fold which was fine as long as clean but was odd. Bathroom sink in room smelled like butt crack! It was awful! I am thinking they are short staffed and just doing minimal job on the rooms. Elevators were super dirty and so were the walls. Just seems like bad management and bad attitudes of staff. On positive note the bed was comfortable. Could be a nice stay if was cleaned properly and staff was more professional.
Séjour de 1 nuit en mars 2024

8/10 Bien

Lynn

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The location was excellent, and there was ample parking. Breakfast was good. Hotel was not very clean. We had to clean our bathroom, because there was sticky stuff on the floor (we travel with a few cleaning supplies to disinfect our room). Hallways needed cleaning, too.
Séjour de 3 nuits en février 2024

10/10 Excellent

Tarrah

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, it was clean & beds were comfortable
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Khara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were clean, well lit. Bed was extremely comfortable. Probably one of the nicest hotels weve stayed at for a long time. Get breakfast options as well
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Tiburcio

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No food!
No replacement for their breakfast items. Advised that oven was not working but all serving dishes out with no food items. Misleading and no prior announcement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Joyce

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at front Desk, very nice. Only thing I saw in room needed attention was vent in Bathroom filty plus needed New Tissue holders, I have stayed in Lots of Holiday Inns. Breakfast was Good and Plentiful. Lady that was there, Give her A Super.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Tammy

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service
The TV did not work in our room, there were no towels, someone dame into our room @7:40 un announced, we got a late checkout to sleep in , housekeeping hit the door with the door with the vaccume, children running in the hall and slaming doors. I have rested better in my car.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs more towels in rooms but otherwise top notch
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Laura

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Charlotte

Séjour de 2 nuits en octobre 2023

8/10 Bien

Maxie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a decent stay for 1 night , but the TV didn’t work and they couldn’t fix it that night (no maintenance person). Offered us a different room, but at 9pm we were already settled in. We left the next morning.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

James

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lock your doors
First was given a room when I arrived that was occupied walked in on someone as they where doing there thing. Had to go get assigned another room was not an experience I never dealt with before. Make sure to use all locks on the door so no one can walk in on you.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Susie

Voyage en groupe
Les points forts : Personnel et service
Not updated and overpriced for condition of hotel
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Michael

Les points faibles : Personnel et service
I’ve never checked into a a property so unprofessional and unprepared to receive guests that are selling out your property. I’ve never ever not been able to check into my room at 3:00pm. Front desk was rude about my on time check in at 3:00. My room wasn’t ready along with 20 other guests. We were there for a football game and had to check in at 11:00 at night and wait in line for 20 other guests to check in there rooms as well. I have never spent the type of money for one night stay and be treated so unprofessional.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

William

Séjour de 1 nuit en septembre 2023

8/10 Bien

Jerry

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Weekend Stay
Great
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Jose

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything good
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Jaliyah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

8/10 Bien

Beverly

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, friendly staff, breakfast was good
Séjour de 3 nuits en août 2023

8/10 Bien

Amma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer service
Séjour de 1 nuit en août 2023

10/10 Excellent

Chanda

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Candice

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Gary

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Jennifer

Séjour de 2 nuits en juin 2023

2/10 Horrible

Chester

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smh
When we arrived at the room that was given someone was in the room, so the clerk assigned us another room which someone was in that one as well. We were finally able to get a room after the third time trying. I was disappointed because we had to split up from our kids and put them on one end of the hallway and we were on the other. We originally had a suite room with two queens and a sofa bed to accommodate our party.
Séjour de 1 nuit en juin 2023

10/10 Excellent

jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Michelle

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Lady checking in before us was told due to sprinkler mishap they did not have the king suite available for her but could provide her with a king room on the first floor and a king room on the 4th floor at no additional charge. The woman didn’t appear to be comfortable with that so I offered to give her my queen suite in exchange for her 2 kings. She asked her husband and they were grateful. When it was my turn to check in they conveniently had another queen suite available so would not give us the 2 kings. Fine. Pool door didn’t work so had employee let us in with others waiting. No pool towels so us and 2 other families there had to go get some from hotel rooms. Then we’ve eaten and are ready to watch a movie but the TV doesn’t work. We go downstairs to ask if there’s something they can do but unfortunately they confirm it’s broken and then offer us the 2 kings! Go figure! Smh
Séjour de 1 nuit en juin 2023

10/10 Excellent

Gilliane

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love holiday inn just the perfect hotel
Séjour de 2 nuits en juin 2023

2/10 Horrible

Harold

Voyage en famille, Voyage d’affaires
Did not get to use the property. I had to cancel my stay and unfortunately I was not able to do it in time to stop charges to my credit card. I have no idea about this property. It was not property’s fault.
Séjour de 1 nuit en juin 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Christy, Grand Prairie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

8/10 Bien

Duncan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice
Séjour de 3 nuits en mai 2023

10/10 Excellent

Victor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en avril 2023

10/10 Excellent

Franchesca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice location surprise
Amazing stay, good location, and clean. The stay was very comfortable and able to get anywhere quickly and easy. Location was perfect and everything easy to access.
Séjour de 2 nuits en avril 2023

8/10 Bien

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

10/10 Excellent

Betty

Séjour de 1 nuit en avril 2023

8/10 Bien

Megan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was in a convenient location.
Séjour de 1 nuit en avril 2023

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant experience & relaxing room.
We had a wonderful experience at this hotel. Italy checked us in, and was extremely pleasant. Italy recommended a restaurant to us, that was amazing. I don’t have enough time to go into detail about what a wonderful employee Italy is, and how kind and helpful she was for us. Will definitely stay here in the future, it’s the perfect location to LSU. My kids loved the pool, and enjoyed it.
Séjour de 1 nuit en avril 2023

8/10 Bien

Tamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

Morgan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to downtown Baton Rouge, cheaper than other hotels. Clean and complimentary breakfast.
Séjour de 1 nuit en mars 2023

2/10 Horrible

Amanda

Voyage en famille
I did not actually get to stay at the property as the room I reserved days before my stay and confirmed the day of my stay by phone was sold before I arrived. I arrived in the evening to a sold out hotel. Due to various events that weekend, the only available rooms were in a not so great motel. Not the best stay with children. Do not recommend Holiday Inn and will never book with one again.

2/10 Horrible

Bobbie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very dirty, our toilet was completely broken. The door didn’t latch properly securing our belongings. Everyday our keys would be deactivated as well
Séjour de 3 nuits en mars 2023