2 restaurants, spécialités Cuisine à base de pizza
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Avis sur The Hoxton Poblenou

4 out of 5
The Hoxton Poblenou
Avinguda Diagonal 205, Barcelona

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 155 avis sur 220." "
Note des voyageurs de 8 (Bien), d’après 34 avis sur 220." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 220." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 220." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 220." "

9,6/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jerome

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bon hôtel : chambre spacieuse, parking, déco.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Hugues

Voyage en famille
Lousy Room service
Séjour de 6 nuits en octobre 2023
Réponse de Javier Tirado, Guest Services Manager le 10 oct. 2023
Hola HuguesThanks for reviewing your stay! Happy to read you enjoyed your time wit us.Whenever you plan to visit Barcelona again, feel free to use the code COMEBACK on our website which will gift you a 15% discount on your final rate, hopefully it won’t be too long until your next visit.We will be waiting for you.Cheers,Javier

8/10 Bien

Fabien

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Bel hôtel. Jolie déco. Moderne. Propre. Le staff est sympa mais tout reste impersonnel. Aucun rangement dans la chambre et salle de bain. Piscine area très petite. Et il faut s’y prendre tôt pour réserver. Les guests de lhotel devraient avoir un avantage au restau et / bar
Séjour de 4 nuits en août 2023

8/10 Bien

Mickael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel bien situé.
Excellent hôtel très bien situé. En revanche si vous venez avec votre animal de compagnie votre chambre n’est pas nettoyée.
Séjour de 6 nuits en juillet 2023

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en avril 2023

8/10 Bien

Nurdan

Séjour de 2 nuits en avril 2023

10/10 Excellent

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

8/10 Bien

Benjamin

Séjour de 1 nuit en janvier 2023
Réponse de Gemma le 17 janv. 2023
Hi Benjamin, Thanks for sharing the love! Happy to read you've had such a great time. Hopefully it won't be too long until your next visit.See you soon. Best, Gemma

10/10 Excellent

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Priscila le 9 janv. 2023
Wow Sophie, thanks for the amazing feedback! We hope to see you soon again.

10/10 Excellent

Florence, Villefranche-sur-Mer

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
extra mile hotel, tout est bien pensé pour un super séjour.
Séjour de 3 nuits en décembre 2022
Réponse de Priscila le 15 déc. 2022
Wow Florence!Thanks for the amazing feedback! We hope to see you soon again!Cheers,

6/10 Satisfaisant

Emmanuel

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Convenable
L'hôtel est sympa : son style est top et son emplacement est bien. Je pense qu'il a beaucoup de potentiel mais malheureusement on prête peu d'attention au confort des clients... La chambre n'est même pas rafraîchie... du moment que vous payez, c'est terminé on ne se soucie plus de vous et c'est dommage... Et l'hôtel n'est pas tout à fait doggy friendly, nous avons été placé dans une chambre à mobilité réduite car nous avions un petit chien, et on ne pouvait avoir une chambre qu'au premier étage, alors qu'on avait payé pour une chambre autre... On n'a pas compris le concept, faudra nous l'expliquer... Si nos petits compagnons sont un handicap pour eux faudrait revoir leur politique !
Séjour de 2 nuits en septembre 2022
Réponse de Adriana Lopez le 7 nov. 2022
Hello Emmanuel,Thank you very much for taking the time to write about your experience while staying with us! We are a new hotel in town and this kind of feedback help us improve every day. We are very sorry to hear that it was not as good as you would have expected regarding our pet friendly policy. We are currently working on new options to improve in this matter.Once again thank you for sharing your experience and we do hope you will give us a second chance in the future, so we can turn your experience around.I remain at your disposal if youd like to review your stay further.Best,Adriana Lopez

10/10 Excellent

Florence

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022

2/10 Horrible

Guy

Séjour de 1 nuit en août 2022
Réponse de Gemma le 17 sept. 2022
Hi Guy,We are sorry to see that your ratings on the overall service have a low score.If you would like to discuss further and give us more details about your experience, we would love to understand what happened and how we can make it work.Feel free to send us an email to dmpoblenou@thehox.com.Best,Gemma

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2022
Réponse de The Hox team le 1 juil. 2022
Sad to see this rating. If you´d like to share your experience in detail do not hesitate to reach us out we will be happy to discuss what went wrong. Thanks

8/10 Bien

Alison

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel and in a great part of town! Super close to the metro. Just a heads up that if you want a more mellow check in, the music is BUMPING after about 7pm in the lobby. Not really our vibe but we couldn’t hear it from our room (which was only one floor up) so not a huge complaint.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Kathryn

Voyage en couple
I think they should seriously reconsider the volume of the music in the lobby. Rooftop bar unavailable 2 nights. Housekeeping serviced room 2 of 5 days.
Séjour de 6 nuits en mai 2024
Réponse de Javier Tirado, Guest Services Manager le 26 mai 2024
Hola Kathryn, Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We're sorry to read your experience was affected by the lobby music and the Housekeeping service. Please accept our most sincere apologies for the inconveniences it may have caused you. We will address this matter in order to see how we can improve it in the future.We look forward to welcoming you back to The Hox for a much better stay. Cheers,Javier

8/10 Bien

Josh

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel was located in a great area of the city. The service and staff were very accommodating and friendly.
Séjour de 3 nuits en mai 2024
Réponse de Javier le 26 mai 2024
Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We look forward to welcoming you back to The Hox for another fabulous stay. Cheers,Javier

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Javier Tirado, Guest Services Manager le 26 mai 2024
Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We look forward to welcoming you back to The Hox for another fabulous stay. Cheers,Javier

10/10 Excellent

Candice

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was well maintained and all the workers were helpful and pleasant.
Séjour de 2 nuits en mai 2024
Réponse de Javier Tirado, Guest Services Manager le 26 mai 2024
Hola Candice, Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We look forward to welcoming you back to The Hox for another fabulous stay. Cheers,Javier

4/10 Médiocre

Navpreet

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Javier Tirado, Guest Services Manager le 26 mai 2024
Hola Navpreet,Thanks for choosing the Hox Poblenou for your recent stay in the city.I'm sorry to hear that you were disappointed with your stay.If you decide to give us another chance in the future, please reach out to me personally. I will make sure your next stay is truly enjoyable.Javier

8/10 Bien

Ketaki

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Just like its sister hotel in Rome, stay here for the vibe. The location is pretty central too. However the services are meh for the price. Shortage of water; slow staff at breakfast, low quantity of bikes to rent. Given this and that they hadn’t opened the rooftop yet, it’s expensive.
Séjour de 4 nuits en avril 2024
Réponse de Javier Tirado, Guest Services Manager le 26 mai 2024
Hi there! Thank you so much for reviewing. Happy to read you've had such a great time and enjoyed the Hox vibe. We apologize for the inconveniences that the water treatment caused you.We hope to see you back very soon!Cheers, Javier

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An excellent hotel in a very modern, trendy neighborhood, though a lot of new construction is still going on, which made the trip to the nearest metro station a bit of a slog. The Rambla Poblenou, leading down to the beach, is about a 15 minute walk away. There are a lot of excellent restaurants and bars nearby, but I highly recommend the Andrea cafe, right next door. Very casual, popular with locals and excellent paella. Finally, the rooftop pool area is beautiful but it was closed for much of my stay due to the rain. Will definitely check it out next time!
Séjour de 3 nuits en avril 2024
Réponse de Javier Tirado, Guest Services Manager le 26 mai 2024
Hi there! Thank you so much for reviewing. Happy to read you've had such a great time at the Hox Poblenou.We hope to see you back very soon!Cheers, Javier

10/10 Excellent

beverly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No complaints. Will be back soon!
Séjour de 2 nuits en avril 2024
Réponse de Javier Tirado, Guest Services Manager le 26 mai 2024
Hi there!Thank you a bunch for your review! It's awesome to hear that you had such a blast and enjoyed your time at the Hox Poblenou.We can't wait to welcome you back real soon!Cheers,Javier

10/10 Excellent

Alice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property itself and the rooms are really lovely and well-appointed. We also found the staff to be friendly and professional. However, the area is not super convenient for most tourist destinations especially if you like to return for siesta or be back before too late, made even more inconvenient at the moment because of a huge infrastructure project which makes the current metro entrance farther. There are not many quality restaurants in the immediate area, mostly just some not recommended chain ones at the normal mall across the street (walking too much farther afield becomes a bit sketchy). The hotel’s own restaurant is okay but not great, a slightly boring mix of dishes that does not really invite repeat visits. And the room service menu is even smaller. If the area nearby grows up a bit more and the transit construction finishes, we might return because the property itself is wonderful and the views to La Sagrada Familia are amazing. Otherwise, we will choose something with more neighborhood variety and quality.
Séjour de 5 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Dear Alice,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We will address this review to our chef in order to see what could be improved in our menú. Otherwise, our reception team can recommend you a bunch of lovely and different places to eat nearby.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 Excellent

Candy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Shalta

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible hotel, the only thing is there isn’t much around the hotel to do and the restaurant is just so-so. Weirdly only serves deep dish pizza, and other food options are pretty limited and expensive. Also, my husband got food poisoning eating in their restaurant. Hotel itself is great though.
Séjour de 2 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Hi Shalta!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

8/10 Bien

Yan

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The breakfast is on order with limited selection. We stayed three nights, but could never get the room cleaning. The service is unfortunately the worst during our several stays in Spain. The taco on top roof was the only good thing we could remember.
Séjour de 4 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Hi Yan,Thanks for sharing your thoughts with us. We're sorry to hear about the challenges you encountered during your stay. We'll definitely take your feedback into consideration to improve our service.We're glad you enjoyed the taco on the rooftop! If you ever decide to give us another chance, we'll do our best to make your experience much better.Cheers,

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Wow! 5/5 is a lovely rating, thank you Eric.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, really enjoyed my stay.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Madison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay. It was not in the super touristy areas that are loud and overpopulated. We enjoyed the quiet yet closeness to all the attractions. Hotel was clean and trendy. Bed was comfy. We had the roomy tub room and it was great. Staff was nice and helpful. Walkable but easy access for taxis and tours. The hop on hop off tour picked up right around the corner and a museum was next door. Would recommend highly .
Séjour de 6 nuits en mars 2024

10/10 Excellent

Kalianie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel in Barcelona
Séjour de 6 nuits en mars 2024

10/10 Excellent

Annie, Tampa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is very friendly. We visited from the USA and everyone we spoke to spoke fluent English. The hotel was nice and walking distance to the metro.
Séjour de 6 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Hi Annie!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 Excellent

Adriana Sanchez

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our days at The Hoxton Plobenou. The staff are incredibly nice. If I ever go back to Barcelona I would definitely would stay again with them. One day we have breakfast at the hotel and it was delicious. There is a mall walking distance and you can even walk to the beach because is so close by. Thank you to the staff of the hotel for your services.
Séjour de 7 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Hi Adriana!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stunning hotel with great interiors, spacious rooms and gorgeous rooftop! A little further out from the centre of Barcelona and quite a bit of construction happening around, however around 15 mins in taxi or 2 stops on the tram so super accessible. Would stay again :)
Séjour de 3 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Hi Megan!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 Excellent

Aniket

Séjour de 3 nuits en mars 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Just wanted to say a quick thank you for the fantastic rating! We appreciate it!Best,

10/10 Excellent

Rumel

Séjour de 4 nuits en février 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
Hi Rumel!Thanks a bunch for the awesome rating! Warm regards,

10/10 Excellent

Toluwapemi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay- I will definitely be back.
Séjour de 4 nuits en février 2024
Réponse de Javier Tirado, Guest Services Manager le 13 avr. 2024
5 out of 5 is a lovely rating!Thank you. We will be waiting to your next stay with us.Cheers,

2/10 Horrible

Andrea

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They never cleaned my room during my 3 nights stay. I’ve been asking for it everyday at the reception, asking specifically for a refill of coffee that they never gave me - just water and towels. Considering the price the experience was below average.
Séjour de 3 nuits en février 2024
Réponse de Adriana Lopez le 29 févr. 2024
Hi Andrea,I am so sorry to read you've left us feeling disappointed. As a measure to avoid the unnecessary use of chemicals, waste of water and reduce our footprint on earth, we are offering our housekeeping service upon request, so the guests can choose if they want to have the service on a daily basis, specific days or just no service. We're truly sorry to hear this service was not properly explained and executed during your stay. We will take immediate actions on this to avoid unnecessary mistakes in the future. Please feel free to reach out anytime.Cheers,AdrianaGuest Service Manager

10/10 Excellent

Dea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel ever
I loved everything about it.
Séjour de 3 nuits en février 2024

10/10 Excellent

Jazmin

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is amazing. You will not regret your stay. It has a metro right next door as well as a shopping mall right across , and countless dining options nearby. The hotel is lively, clean, and the downstairs bar is always a good idea. The only thing to mention is that the roof top bar on the property called ‘Tope’, a mexican restaurant/ bar, is only open during the months of May- October and we did not see it posted anywhere, therefore we could not enjoy the rooftop bar , although the space was open so you can still enjoy the views. We we’re only able to enjoy the bar and the restaurant named ‘four corners’ on the first floor of the hotel. It is a great hotel with nice rooms and comfortable beds. Room service was a little slow but not too bad , food was great. I definitely recommend, especially during the months when the rooftop bar is open.
Séjour de 5 nuits en janvier 2024

10/10 Excellent

Y.

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schönes und gemütliches Hotel an ruhiger Lage. Tolles Frühstück und sehr freundliches Personal. Habe mich rundum wohl gefühlt. Das Zimmer und die ganze Hotelanlage sind sehr komfortabel und schön eingerichtet. Zudem hat man von der Dachterrasse mit Pool eine herrliche Aussicht auf die Stadt. Würde definitiv bei meinem nächsten Besuch wieder dort bleiben. Sehr empfehlenswert!
Séjour de 3 nuits en janvier 2024
Réponse de Gemma le 1 févr. 2024
Hi there! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon!Thanks, Gemma

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Truly amazing from start to finish! Already planning our next trip back :)
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You looked after my parents so well, thank you!
My Mum and Dad stayed here for 6 nights, it was a gift for my Mums 70th birthday. The hotel was the highlight of their stay in Barcelona, they said it was amazing, the staff were fantastic, particularly housekeeping (my Dad used to be a hotel Manager and my Mum was Head Housekeeper so they have high standards) the roof garden was also a highlight of their stay and the area of Poblenau is very nice. The hotel left a card in their room wishing my Mother a Happy Birthday as I had mentioned it in an email. The hotel are easy to communicate with by phone as well, as we had some questions before we arrived. Thank you so much for looking after my parents and giving them such a lovely stay.
Séjour de 6 nuits en janvier 2024

10/10 Excellent

Leonardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mauro was fantastic
Séjour de 1 nuit en janvier 2024
Réponse de Gemma le 12 janv. 2024
Hola Leonardo! Thanks for stopping by and sharing your feedback.I’m glad to hear you had such a great time with us and love to read the names of my colleagues! I really hope to see you back in the house and please, reach out to us again if you plan to visit!Best,Gemma.

10/10 Excellent

ANA PAULA

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Fredrik Benedict

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Kaia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beaudiful hotel
Great hotel with all the facilities you may wish for. Great staff!
Séjour de 4 nuits en décembre 2023
Réponse de Adriana Lopez le 6 janv. 2024
Hi Kaia!Thanks for sharing your great feedback with us. Glad you enjoyed all spaces and concepts of our hotel and the great service of our staff.I will make sure to pass all your compliments to them.Hope to see you soon, please come a visit us again.Cheers,Adriana

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Gute Lage
Gut
Séjour de 5 nuits en décembre 2023
Réponse de Gemma le 1 févr. 2024
Hola Gute Lage! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon! Thx, Gemma

10/10 Excellent

Bruna Isabel Da Rocha

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are super friendly and helpful. Very welcoming as well the staff and hotel. Great walking distance to the metro. The breakfast was superb. Can’t fault any of it
Séjour de 3 nuits en décembre 2023
Réponse de Adriana Lopez le 6 janv. 2024
Hi Bruna,Thanks for taking the time completing the survey and sharing your honest feedback with us. Happy to read you've had such a great time and that you loved our location and great staff! I'll make sure to pass on the compliments. We hope to see you back very soon! Cheers,Adriana

4/10 Médiocre

KAZUSHIGE

Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Adriana Lopez le 3 janv. 2024
Hi Kazushige,Thank you for taking the time to share your overall impression of your stay. We are sad to see that your rating was not very positive and would like to understand what we could have done better. If youd like to develop further, we will be happy to discuss and find a solution for the future. Thank you for choosing to stay with us. Cheers,Adriana