10/10 Excellent
Jeanne S.
18 août 2025
Les points forts : Propreté
Positives: The house was fabulous. Had everything that we needed for cooking and dishes accommodating 6 of us. The covered porch was a hit and the view was nice- just a partial view of the mountains but trees were at their fullest. We appreciated being able to drive up to the door to unload and that 3 bedrooms were on first floor. ( some of us are unable to climb flight of stairs). Great location to trails and Banner Elk.Negatives: There was only one extra garbage bag for us. We were also asked to take our garbage after checkout to the local waste facility a couple miles away. Very inconvenient. Seems that there could be bear proof cans at the house. There was also only enough porch furniture for 3 people. Luckily we brought camping chairs with us. Communication with Vacasa was terrible. Trying to get answers prior to going took a while and many back and forth emails. There was a separate charge from VRBO when we paid the bill that was confusing and took a while to get an answer. When we had another issue about the grill and didn’t get an answer, we finally called the local Vacasa near our rental and they were great- responded immediately to our request!In summary, we had a great time and loved the house. Bring extra garbage bags and camping chairs. And work with the local Vacasa folks if you can find the number, rather than the main support center.
Jeanne S.
Séjour de 3 nuits en août 2025