This review is for the owner, Anna, not the B&B as we ended up not staying there. The private room was double-booked when we arrived, so we had the option of staying in a dorm the 1st night then moving to the private room the 2nd night, or stay at her other property, Dream Hill for a private room. We originally booked Santhika for its location, walkable for us to the center of town, however chose Dream Hill for privacy. After a delicious welcome drink, fruit plate, and homemade biscuits, she personally drove us to Dream Hill so we could see the room before deciding if we wanted to stay. She even offered to drive us back and forth to the center of Lovina during our stay. The room was beautiful with an outdoor shower and incredibly creative design and architecture. There was a bar at the very top of the hill with stunning views of Lovina. Anna then let us know that another room option was available for us as she heard back from a family relative about his property for the same price. We moved to Lovina Palace hotel, got our private room, and were in prime central location to walk a couple minutes to the beach and restaurants/bars/live music in the area. She gave us a mini car tour of the town and ensured we were happy with the room before leaving. Received another welcome drink and fruit plate. We loved the location and hotel so much we ended up extending our stay an extra night! 5-star exceptional customer service for Anna! Thank you!