Les notes se basent sur un nombre total de 356 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 82 % des clients
4,3 Propreté de la chambre
4,3 Services et personnel
4,1 Confort de la chambre
4,1 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
5 sur 5
par un voyageur vérifié de 東京

古いが清潔

Publié le 30 nov. 2016
トイレがオーバーフローしました。部屋変更が速やか、スタッフの連携も良いです。 朝食、ラウンジ軽食が美味しい。 ホテルすぐ前に地元のミニショップあり便利。 私はタイの取引先が毎朝迎えに来てくれましたが、単独でのビジネスには駅や大通りから離れて不便です。
Commentaire laissé par : Direction de l'hôtel
30 nov. 2016 par Simon Ramsay, Direction de l'hôtel
Dear sanben, Thank you very much for the excellent five star review of the Radisson Suites Bangkok Sukhumvit. We are happy to note you have a great stay and we are of course sorry about the inconvenience at the beginning, but we are glad this was resolved quickly. Thank you for your kind words on our international breakfast selection and food in the hotel and we are glad you have enjoyed our central location. We look forward to welcoming you back again in the near future. Sincerely, Simon Ramsay General Manager
2 sur 5
par un voyageur vérifié

あまりにもお粗末

Publié le 27 nov. 2016
Les + : 部屋の広さと無料のトゥクトゥク(ただし、最寄り駅まで)
Les - : 清掃を徹底してほしい
Situation : 女一人旅には向かない。夜間に最寄駅から歩くと、薄暗い人通りの少ない道を10分以上歩くことになるので、トゥクトゥクかタクシーを利用する方が良い。
女一人旅で4泊しました。友人からRaddisonに泊まったら良かったと聞いたので予約しましたが、期待外れでした。 一番困ったのは清掃です。2日目の夜にシャワーブースの排水溝に髪の毛が残ったままでした。他は特に問題なかったので、そのまま苦情も言わずに泊まったのですが、さすがに3日目もそのまま。しかも石鹸カスのようなものも残っており、シャワーブース自体を清掃していない様子に、フロントに苦情を言いに行きました。そしたら、タオルを持った客室係の女性が来て、ささっと洗面台付近の掃除と排水溝の髪の毛だけを掃除して3分で帰っていきました。そこだけじゃないのにな・・・と思いつつ、よくよく部屋の観察をしてみたところ、使っていない枕はシーツ交換をしておらず、ベットのシーツもベットに織り込んでいる近くがシワシワ=交換してない??と疑心暗鬼になってしまいました。連泊なので、まだ我慢できますがこれが前泊したゲストのシーツを使いまわしているかもしれないと思うと、恐怖しかありません。セール時に予約したので、それほど金額は高くなかったのですが、15か国を旅行した中で4.5星でこのレベルはあまりにお粗末。その後、マネージャーらしき人から2日分の清掃の不備を2日分の朝食で弁償するとの電話が入ったのですが、チェックアウト時にしっかり4日分チャージされたレシートが出てきました。確かに1日目は申し込んでいたのですが、2日目は早朝6:30ホテルピックアップのツアーに参加しており、どうしても6:30からの朝食は取れないため、申し込んでいませんでした。そして残り2日は弁償で無料のはずと英語で訴えたところ、1日分の請求に修正されたのですが、重ねてお粗末。リピートは絶対にありません。友人に早速報告したところ、どうやら同じRaddisonでも、もう一つのブルーのランクが上のホテルに泊まった模様。よく確認しておけば良かった・・・
Commentaire laissé par : Direction de l'hôtel
30 nov. 2016 par Simon Ramsay, Direction de l'hôtel
Dear Mimimi, Thank you for your feedback. We are very disappointed to learn that your stay was far below your expectations and we are extremely concerned about the items you have mentioned that were wrong in the room. Providing our guests with a clean and comfortable room and excellent service is something we take very seriously. Please rest assured that your concerns have been brought to the attention of everyone in the hotel as this is not the level of service we wish our guests to experience, please accept our apologies for this. We do hope that you will give us with another opportunity to provide you with a better experience. Please feel free to reach out to me directly when you do return to Bangkok. Sincerely, Simon Ramsay General Manager
3 sur 5
par un voyageur vérifié

Service not good

Publié le 7 oct. 2016
Bedsheets not changed . Front desk staff not helpful . Not keeping records for "breakfast included " but to argue with staying guests. Not worthwhile to pay at this price for the accommodation provided.
Commentaire laissé par : Direction de l'hôtel
11 oct. 2016 par Simon Ramsay, Direction de l'hôtel
Dear catherine, Thank you very much for your feedback on the hotel. We have noted your comments on changing the bed linen daily. In line with our environmental policy we normally change this every second day unless it is very badly soiled. We will certainly make sure our literature explaining this is properly placed so guests will know this. Should guests wish to have this changed daily we will certainly do this for them. Your comments on the breakfast have also been noted and we will certainly review this. We do hope to welcome you back in the near future. Sincerely, Simon Ramsay General Manager
5 sur 5
par un voyageur vérifié de jeddah

Publié le 16 sept. 2016
Great hotel and excellent location Highly recommended.
Commentaire laissé par : Direction de l'hôtel
19 sept. 2016 par Simon Ramsay, Direction de l'hôtel
Dear Gary, Thank you very much for the five star review of the Radisson Suites Bangkok Sukhumvit. We are happy to note you have enjoyed your stay and you liked our location. Thank you so much for the recommendation and we look forward to welcoming you back in the near future. Sincerely, Simon Ramsay General Manager
5 sur 5
par un voyageur vérifié

Publié le 28 août 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
31 août 2016 par General Manager, Direction de l'hôtel
Dear Traveler, Thank you very much for the five star review of the Radisson Suites Bangkok Sukhumvit. We are happy to note you have enjoyed your stay and we look forward to welcoming you back in the near future. Sincerely, Simon Ramsay General Manager
4 sur 5
par un voyageur vérifié

available

Publié le 30 juil. 2016
check in slow but undetstandable alot of people checking out room comforatable if you want only indian food its everywhere u want thai go soi 11 quick taxi service or private cars to long of soi to walk plus dark and not so safe to head walking at night toward sukhumvit
Commentaire laissé par : Direction de l'hôtel
31 juil. 2016 par Simon Ramsay, Direction de l'hôtel
Dear Traveler, Thank you very much for your feedback and review of the hotel. We really appreciate your kind comments on the comfort of our room. Your comments on the local area are also welcome and we do hope you took advantage of our complimnetary tuk-tuk service to drop you off and pick you up around the local area. We look forward to welcoming you back in the near future. Sincerely, Simon Ramsay General Manager
2 sur 5
par James de Las Vegas

No where close to a 4 star

Publié le 23 juil. 2016 sur Hotels
I ordered a room with a king size bed but when I arrived it was a queen size bed. I called down to the front desk and told them it wa a full size, about 5 feet 4inches wide, they told me no, it is a king size. I looked online at mattress sizes and a king size bed is supposed to be 76 x 80. This was no where close. Also, the shower was walls were stained with soap scum and the handles were corroded and ready to fall off.
Commentaire laissé par : Direction de l'hôtel
par Simon, Direction de l'hôtel
Dear James, Thank you very much for your feedback on the hotel. We are very disappointed to hear of your experiences and that as a result you were not able to completely enjoy your stays with us. Please accept our apologies for giving you the wrong size of bed compared with your reservation. We have also sent our team to investigate and repair the shower fixing. Again, thank you for taking the time to share your experiences with us, we value this feedback as it allows us the opportunity to improve our product and service. Sincerely, Simon Ramsay General Manager
4 sur 5
par Hoi Sing de HONG KONG

整體不錯

Publié le 18 juil. 2016 sur Hotels
雖然酒店在 NANA 站附近,不過步行的話其實需要約 10-15 分鐘。好處是附近有家很好的兌換店,而且離 24 小時便利店的距離也不遠。酒店職員很是熱情,幾乎是有求必應,對於小孩及老人更是關懷備至。說實話,酒店叫車也不算麻煩,如果是年青的話,步行 10 來分鐘應該也不是什麼問題。晚上的話,可以到附近的酒店喝酒,也是一個不錯的選擇。
Commentaire laissé par : Direction de l'hôtel
20 juil. 2016 par Simon, Direction de l'hôtel
Dear Hoi Sing Thank you very much for your feedback on the Radisson Suites Bangkok Sukhumvit. We are happy to note you have enjoyed your stay and even more so our location. We are located within walking distance to the BTS and MRT stations along with shopping malls, restaurants and bars and many Halal places for eating. Our complimentary tuk-tuk service is also there to help guests if they do not feel like walking. We look forward to welcoming you back again in the near future. Sincerely, Simon Ramsay General Manager
4 sur 5
par un voyageur vérifié de Singapore

Close to train station!

Publié le 11 juil. 2016
There was a lot of halal food options available around the hotel!
Commentaire laissé par : Direction de l'hôtel
20 juil. 2016 par Simon Ramsay, Direction de l'hôtel
Dear Sana'a Thank you very much for your feedback on the Radisson Suites Bangkok Sukhumvit. We are happy to note you have enjoyed your stay and even more so our location. We are located within walking distance to the BTS and MRT stations along with shopping malls, restaurants and bars and many Halal places for eating. We look forward to welcoming you back again in the near future. Sincerely, Simon Ramsay General Manager
3 sur 5
par Daggy

Publié le 5 juil. 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
8 juil. 2016 par Simon, Direction de l'hôtel
Dear Daggy, Thank you for your review score and we hope to welcome you back in the near future. Sincerely, Simon Ramsay General Manager