Les notes se basent sur un nombre total de 383 avis vérifiés

4,3 sur 5
Recommandé par 90 % des clients
4,5 Propreté de la chambre
4,3 Services et personnel
4,4 Confort de la chambre
4,4 Conditions de l'hôtel
Avis Expedia vérifiés
4 sur 5
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 27 août 2014 sur Hotels
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de West Chester, Pa

Good Hotel

Publié le 27 mars 2017
Les + : Staff
Les - : Bathroom cleanliness
Situation : Good food and lots of it.
Hotel is surrounded by fueling, convenience store, restaurants and more. Hotel staff was truly friendly and not that over the top fake friendly that makes you sick. Room was nice with the exception of the bathroom floor which was sticky. The bedroom door would not lock. Overall I would return to this hotel.
Commentaire laissé par : Direction de l'hôtel
31 mars 2017 par Dalila Bonilla, Direction de l'hôtel
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
2 sur 5
par un voyageur vérifié

Publié le 13 janv. 2017 sur Hotels
Fire alarm sounded 3x overnight. Sleep was interrupted. Staff didn't seem to be concerned and showed no empathy for disruption of guests sleep.
Commentaire laissé par : Direction de l'hôtel
18 janv. 2017 par General Manager, Direction de l'hôtel
Thank you for your review of your recent experience at our hotel. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

This is one of my favorite places to stay.

Publié le 19 déc. 2016
Les + : Everything.
The staff is friendly. The restaurant food is amazing.
Commentaire laissé par : Direction de l'hôtel
19 déc. 2016 par dalila bonilla, Direction de l'hôtel
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback regarding your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
4 sur 5
par un voyageur vérifié

good

Publié le 17 déc. 2016 sur Hotels
the only thing that keeps me from giving 100% rating is that breakfast is not included.
Commentaire laissé par : Direction de l'hôtel
19 déc. 2016 par General Manager, Direction de l'hôtel
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback regarding your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
3 sur 5
par un voyageur vérifié de NJ

We could not regulate the heat.

Publié le 10 déc. 2016 sur Orbitz
Les + : Pretty lobby
Les - : Rooms are big but dark and inefficient. Not pleasant. Breakfast was a fairly expensive buffet - I would have preferred a la carte.
We set the thermostat at 65 for sleeping and it did not work. With temps around 75 we did not sleep well. We told the front desk in the morning and the clerk said he'd have it taken care of but the second night the same thing happened. We did not sleep well. We would not go back again.
Commentaire laissé par : Direction de l'hôtel
17 déc. 2016 par dalilab., Direction de l'hôtel
Thank you for your review of your recent experience at our hotel. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
4 sur 5
par un voyageur vérifié

Publié le 27 oct. 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
31 oct. 2016 par General Manager, Direction de l'hôtel
On behalf of our staff at the Hilton Garden Inn Columbia, we hope your visit to Maryland was memorable and met your expectations. We would like you to know how much we appreciated your recognition of our fine hotel and we would like to thank you for sparing your time in completing our Feedback Form. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. The Voice of our Customers is critical to ensuring our guests receive a rewarding experience when staying at our property. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.
4 sur 5
par un voyageur vérifié

Publié le 24 oct. 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
31 oct. 2016 par General Manager, Direction de l'hôtel
On behalf of our staff at the Hilton Garden Inn Columbia, we hope your visit to Maryland was memorable and met your expectations. We would like you to know how much we appreciated your recognition of our fine hotel and we would like to thank you for sparing your time in completing our Feedback Form. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. The Voice of our Customers is critical to ensuring our guests receive a rewarding experience when staying at our property. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.
5 sur 5
par un voyageur vérifié

Very nice hotel . I hope to stay there again.

Publié le 21 oct. 2016 sur Hotels
The staff was great. The Housekeeping chief was especially helpful in returnring clothing I left in the room to me. The entire staff helped me be able to find unfamiliar locations. Very helpful to someone who did not know the area.
Commentaire laissé par : Direction de l'hôtel
25 oct. 2016 par General Manager, Direction de l'hôtel
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
1 sur 5
par un voyageur vérifié

Publié le 20 oct. 2016 sur Hotels
The hotel cancelled our reservation on us!
Commentaire laissé par : Direction de l'hôtel
25 oct. 2016 par General Manager, Direction de l'hôtel
Thank you for your review of your recent experience at our hotel. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.