Réservez votre séjour à Arenales Altos

Logement confortable et propre, accueil à distance exemplaire, services de qualité. Quartier assez peu rassurant et difficile d'accès sans GPS. Facilité de parking gratuit (non sécurisé) en face du logement ce qui est bien pratique en plein centre vile!

Locl

Parfait

Excellent séjour de 3 nuits dans cette établissement. L’appartement était de taille tout à fait correct avec 2 enfants. L’ensemble des activité me du groupe hospitalier était facilement accessible à moins de 10 minutes de marche. Pléthores piscines et parc aquatique en descendant avec le câble-car agréable pour les enfants. Beaucoup de resto à moins de 10 minutes en voiture à Fajardo si vous en voulez pas manger dans l’établissement

I was disappointed with my overall experience. Cleanliness could have been much better, and despite having 3 guests in the room, we constantly had to call for additional wash towels because there were never enough provided. The room also did not have a microwave, which was very inconvenient since we had food that needed reheating and ended up having to throw it away. I also paid $95 for birthday decorations that, unfortunately, did not feel worth the price for what was provided. For the amount spent on the stay and extras, I expected a much better experience and more value for my money. I could have put that money toward a different resort with more amenities, potentially even an all-inclusive option. I hope management takes this feedback seriously and considers offering a credit or discount toward a future stay to help make up for the disappointing experience. I would appreciate the opportunity to give the property another chance if these concerns could be addressed.