I have much to say but I'll keep it simple. I like a mattress protector on my bed. I don't enjoy the thought of sleeping on a bare bed with just a sheet between me and said bed...a bed that many other people have slept on prior to me. Perhaps it's just me and every other hotel that considers a mattress protector a normal thing. As for the sheets, they are too small to fit the bed, so you will be exposed to sleeping on the bare mattress if you wriggle during sleep. I also like clean towels, ideally not pancake flat 3 year old bare pillows and nice staff is always pretty nice and helpful too instead of a manager that makes you feel like a second class citizen. 4 stars in his dreams. 1 star in reality. As for their blankets, they use the mattress protectors. I do not understand, either. It is not a cosy, fun time.