Vacances Alhama de Granada

We were very disappointed with our stay at this hotel. The room felt cold, austere, and far from cozy, making it difficult to relax or feel comfortable. We were also given two separate mattresses, which felt particularly impersonal for a couple. The hotel was very noisy, both from general disturbances and from plumbing noises that could clearly be heard in the room. Although the room featured a modern TV, it was not possible to access streaming services such as Netflix, which was disappointing and below our expectations. More importantly, we found the staff to be largely indifferent to guests. Throughout our stay, we had the impression that business considerations came before customer satisfaction. We felt so uncomfortable in this environment that we decided to shorten our stay and leave one night earlier than planned. At check-out, no one asked why we were leaving early or showed any interest in our experience. This lack of concern for guest satisfaction was quite telling. We did not expect a refund for the unused night, as leaving early was our own decision. However, we were surprised that the hotel also refused to refund the second day of parking that we had already paid for, despite the fact that our car would no longer be there. A small gesture of goodwill would have been appreciated. Overall, we found the hotel cold, impersonal, noisy, and lacking in customer care. Unfortunately, it is not a place we would choose to stay again.

Le personnel très gentil et ils ont pris le temps de bien nous expliquer la ville!!

Tout est en place pour vous accueillir:vaisselle et ustensiles, batterie de cuisine pour la plaque, four micro-ondes, grille-pain, cafetière, café, sucre, huile, sel/poivre, essuie-tout, kit d’entretien de base avec savon/lingette/linge à vaisselle/sacs poubelles, plusieurs rouleaux de papier toilette, des serviettes propres, etc. Nous avons même eu droit à un petit cadeau pour notre anniversaire de mariage! S’il vous manque quelque chose pendant le séjour, simplement écrire à l’hôtelier et vous les recevez dans la journée même. Pour terminer, l’emplacement est parfait et il y a une épicerie à trois maisons au coin de la rue du côté du parc et plusieurs arrêts autobus, sans parler des nombreux restaurants abordables et commerces! Nous y retournerons assurément!