Alaska : Chalets

"Our stay was perfect! The staff – whether at reception, in the bar and restaurant, at the luggage counter or in housekeeping – were patient and understanding despite the language barrier; they were always smiling and friendly, and we left feeling truly delighted! I’m just deducting one star because the booking stated that breakfast was included, but we had to pay for every breakfast (and there was no mention on the menu of what was included or not). Thanks again to the whole team – it was truly perfect! I’ll definitely be back!"

"I came back to this hotel because the first time I stayed here, the service was good. This time, however, it was a disaster. I had specifically requested a quiet room with a nice view when I made my reservation. Instead, I was given a room overlooking black rooftops and noisy air conditioning units—absolutely terrible. From room 205, starting from the very first night, I could hear the noise from the plumbing… On top of that, when I asked about the airport shuttle schedule, the answers I received were completely off-topic. The staff member who checked me in seemed totally clueless. In the end, I didn’t even stay for the last night I had paid for. The Wedgewood Resort in Fairbanks is a much better option, even if it’s not as close to downtown. The small downtown area itself is charming, with several international restaurants to choose from."

"C’est très bien , l’accueil est merveilleuse "

"Excellent service by Grace at the reception. "

"We had a problem with arriving 04/13/2025. At four PM, the room was not ready. Later a first room was given but when coming in, it has not been cleaned. A second room was attributed but it was the same. Then a third room was given and it was update. This courtesy has been appreciated by my wife and me. Except that incident the stay in this hotel was perfect. "