2/10 Horrible
Bernadette
Voyage en famille
25 nov. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Services et équipements
The Website was completely misleading. I was under the impression that there was a private beach available, along with restaurants and bars, gym....
It was a small condo complex with NO amenities, NO communication. We had to pay $75 per person per day in order to access beach and use amenities advertised in website. When we did purchase a day pass for the beach it was completely packed (not private in the least)
The Inclusive food and drinks were horrific including a disturbing buffet that reminded me of public grade school lunch.
There was no booklet or information about the property-we were in the middle of nowhere with limited access to dining and no groceries.
The condo-which we rented for 7 days was not adequately stocked-ran out of water and toilet paper-hot water heater did not work so no hot showers, no housecleaning services. Use of gym at nearby health center was also extra-
I did voice my concerns but the host did not seem concerned with any of my complaints. I did check out 2 days early so my family and I could actually enjoy a place with a beach for our "beach vacation". Total waste of money and highly disappointing. It actually really bummed me out as I had been planning and saving for this trip for quite awhile. The condos were nice-but not having any amenities ruined it.
I am an Event Sales Manager at a Hotel so I am in the hospitality business. Our business would never allow any of our guests to leave feeling this way.
Thank You
Bernadette
Séjour de 7 nuits en novembre 2022