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Reviews of Hotel New Otani Tokyo The Main

4.5 out of 5
Hotel New Otani Tokyo The Main
4-1 Kioi-cho Chiyoda-ku, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1005 reviews" "
Rating 8 - Good. 219 out of 1005 reviews" "
Rating 6 - Okay. 53 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 14 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at both the Garden Tower and The Main while we were in Tokyo over 8 days and the New Otani was INCREDIBLE. No notes. The rooms are beautiful, cozy, and have beautiful views of the property. The staff is wonderfully attentive and beyond helpful. This is a must stay place if you are visiting Tokyo.
Stayed 3 nights in May 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at New Otani are super friendly and helpful! There are 37 restaurants in the hotel, though it’s a bit of a maze to find them all.
Stayed 1 night in May 2024

4/10 Poor

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was nice enough, though a bit dated; but the service culture was stuck in the 1960s. We had to wait in line for breakfast. The pool closed at 5:00 because there are no lights. It’s nearly impossible to get dinner without a reservation and all 38 of the restaurants in the hotel are priced far above market. We would certainly not tolerate this nonsense again.
Stayed 3 nights in May 2024

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Yiling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, walkable to Yotsuya and Akasaka-mitsuke stations where accessible to multiple train/metro lines. Walkable to the Imperial Residence (Hanzomon), Hie Shrine. A 7-eleven is just down the street, and Akasaka-mitsuke dining area is also walkable. Very quiet hotel, considering it is in the heart of Tokyo. Attentive staff. Room was clean and well well maintained, sufficiently sized. Will stay next time.
Stayed 7 nights in May 2024

10/10 Excellent

Hiroto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff and great restaurants. Highly recommended!
Stayed 2 nights in May 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with very kind staff. Rooms are spacious and clean. My only complaint is that the breakfast buffet was very mediocre and way too overpriced. I was also charged for it even after asking if it was included with our stay and was told yes (language barrier).
Stayed 4 nights in May 2024

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strolling through the garden early in the morning before breakfast was a real bonus.
Stayed 1 night in May 2024

10/10 Excellent

Victoria, San Diego

Travelled with partner
Very nice property. Big garden, waterfall
Stayed 3 nights in May 2024

8/10 Good

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are stunning and the in room amenities were a nice surprise, especially the pajamas and array of toiletries. The staff here is exceptional, we often felt as though they could read our minds and were always a step ahead of our requests. For an English speaking guest this was a welcome surprise. I would come here again & recommend this hotel as a beautiful home away from home environment.
Stayed 3 nights in May 2024

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great location. Friendly staff
Stayed 6 nights in Apr 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was upscale and beautiful, everything worked including the Toto heated toilets!
Stayed 3 nights in Mar 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the variety of dinning options, including a traditional Japanese breakfast set, over looking the lavish outdoor garden.
Stayed 6 nights in Apr 2024

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back next time
Stayed 3 nights in Apr 2024

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot think of anything I didn't like about my stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jiang, Pearland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the beautiful garden!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Apr 2024

10/10 Excellent

Sherilene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. Breakfast buffet was wonderful with lots of options.
Stayed 5 nights in Apr 2024

8/10 Good

Grendel, Longbeach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is excellent however the que to check in takes longer. Its golden week but it should already expected and place more staff to lessen the long wait times for checking in. Overall, I will stay here again and recommends to friends and family.
Stayed 1 night in Apr 2024

8/10 Good

Yee Wah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually it’s the second times to stay this hotel . The location are perfect !! All staff are very helpful and nice . Just one thing which hope it can be improve as the restroom are old style & small area .
Stayed 6 nights in Apr 2024

10/10 Excellent

Kiara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, would stay here again
Stayed 3 nights in Apr 2024

10/10 Excellent

MIchael

Stayed 7 nights in Apr 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel & experience. Buffet was phenomenal! Staff was kind. Will definitely return and recommend.
Stayed 6 nights in Feb 2024

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience. What a beautiful property! Very high class vibe with many shops and restaurants on site, some on the higher end of the pricing scale. The hotel garden is picturesque at all times of the day/night giving some lovely opportunities for photos. The sky bar gives amazing views of the surrounding area, particularly at night once the lights come on. The various restaurant options on site cater for many different cuisines. Staff all super friendly and happy to help. Surround location is good, with Asakusa-Mitsuke station within a 5mins walk. Our room was a great size, with a nice large bed and large bathroom, perfect for relaxing in the bath after a long day on your feet exploring the Tokyo metropolis.
Stayed 7 nights in Apr 2024

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Gary

Stayed 4 nights in Mar 2024

6/10 Okay

Yoko

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is a big convention style hotel. Megalith. Not my style
Stayed 2 nights in Apr 2024

10/10 Excellent

Anne Michelle

Stayed 6 nights in Apr 2024

10/10 Excellent

Petra, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility with upscale room amenities . However, rooms carpet need changing.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kingfisher Consultancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated within a stunning Japanese garden featuring koi, waterfalls, bridges, lakes and sweeping cherry trees. In light of the custom for small rooms elsewhere in Tokyo, The New Otani’s expansive rooms, corridors, hallways, retail floors, and dining areas are an absolute delight. Breakfast overlooking the garden was a particular high point as was the crystallised brown sugar packets, and free bath salts amongst many other toiletries. Highly recommend this hotel. Also, check out G’s Bar close by which is a wonderful stop of an evening for live jazz hosted by a lovely lovely barman-musoe.
Stayed 3 nights in Apr 2024

8/10 Good

david, Charters Towers

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing the rewards given price paid very ordinary No upgrade to club rooms
Stayed 4 nights in Apr 2024

10/10 Excellent

robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely. Big family room compared to other Japanese hotels. Very clean. Lovely staff. Very warm in the hotel - too warm in some of the dining areas
Stayed 9 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place 6 stars I would! Unbelievable service and unbelievably nice rooms! Quiet neighborhood, beautiful hotel. Will be back next time in Tokyo
Stayed 6 nights in Mar 2024

10/10 Excellent

Jennifer

Stayed 7 nights in Apr 2024

10/10 Excellent

Vladimir

Stayed 5 nights in Apr 2024

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had everything you need. From restaurants and shopping. The garden with the waterfall was amazing.
Stayed 8 nights in Mar 2024

10/10 Excellent

Britney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the garden area. The service was excellent.
Stayed 14 nights in Mar 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service
Stayed 13 nights in Mar 2024

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with an equally lovely garden. Comfortable, quiet room and a very nice breakfast buffet.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mitchell, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While not for everyone, we liked the fact that it was a city within a hotel complex and a refuge after a long day of sightseeing. Great variety of restaurants in the hotel, excellent shopping. Extremely service oriented and beautiful lobby area and room.
Stayed 8 nights in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a 10 hour flight, this was the perfect place to get over jet lag. Set in picturesque gardens, the beauty is very apparent. I loved the Japanese breakfast and the seats with a view. The roof top bar provided a striking view. Staff was attentive. Jr suite spectacular
Stayed 4 nights in Apr 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent service and attentive staff, some good restaurants.
Stayed 4 nights in Mar 2024

10/10 Excellent

knarik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel, wirh friendly and professional staff
Stayed 4 nights in Mar 2024

4/10 Poor

Jin Xian, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024

10/10 Excellent

Allen, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 5 nights in Mar 2024