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Avis sur Mercure Bolton Georgian House Hotel

3 out of 5
Mercure Bolton Georgian House Hotel
Manchester Road, Blackrod, Bolton, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 171 avis sur 584." "
Note des voyageurs de 8 (Bien), d’après 226 avis sur 584." "
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 584." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 584." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 584." "

7,8/10

Propreté

8,0/10

Personnel et service

8,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

FAIRBANK

Séjour de 3 nuits en février 2024
Réponse de DL le 21 févr. 2024
Thank you for your recent review / rating following your stay.

8/10 Bien

jerome

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok
Bon rapport qualite prix
Séjour de 1 nuit en juin 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mercure Bolton
The hotel was very easy to find and was very convenient. The rooms were very clean and comfortable. We enjoyed the swimming pool facilities, this was very pleasant as the water was actually the temperature it said it was 31deg. The htoel was conveniently situated to walk along to a local pub where the food was very good.

6/10 Satisfaisant

BRAZ, SABRINA

Les points forts : Propreté et personnel et service
SPA très agréable et personnel de l'hotel très serviable (surtout à l'accueil).

10/10 Excellent

Bienfait

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Wade

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Paul

Séjour de 4 nuits en mai 2024
Réponse de DL le 17 mai 2024
Thank you Paul

6/10 Satisfaisant

G

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Stayed at this hotel numerous times, AVOID room 781 as its next to a generator or other noisy machine which hummed all night and then ramped up at 4:30am. Impossible to sleep through!!! There was also a badly stained bath towel. The bedrooms are tired looking but generally clean hence our return visit, not sure we’ll return again unless we can request a room. Apart from this, everything else was ok for the price.
Séjour de 1 nuit en mai 2024
Réponse de D le 7 mai 2024
Thank you for your recent review following your stay at the hotel.

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Propreté et personnel et service
Surprisingly good. Helpful staff. The pool area was dark and dull but that’s the only fault I had. We would go again.
Réponse de D le 7 mai 2024
Thank you for your recent review

8/10 Bien

Andry

Voyage en famille
Les points forts : Propreté et personnel et service
.
Séjour de 2 nuits en mars 2024
Réponse de DL le 19 avr. 2024
Thank you for your recent review.

6/10 Satisfaisant

Andrew

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff could benefit from having name tags and possibly a uniform to easily identify them. The room was in my opinion in need of some TLC, it was in places worn out. At night the room was flooded with lights from the car park, which was not the most ideal sleeping condition.
Séjour de 2 nuits en avril 2024
Réponse de DL le 19 avr. 2024
Thank you for your review - I also note your reply on the trust you platform. I will locate your room and look into the lighting situation.

10/10 Excellent

Angela

Loved the pool. The window frame in bedroom needed a good clean Really enjoyed our stay
Séjour de 1 nuit en mars 2024
Réponse de DL le 2 avr. 2024
Thank you for your recent review

4/10 Médiocre

Daniel

Séjour de 1 nuit en février 2024
Réponse de DL le 27 févr. 2024
Thank you for your recent review.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super Hotel with excellent service
Séjour de 3 nuits en février 2024
Réponse de DL le 14 févr. 2024
Perfect thank you :)

10/10 Excellent

Ben

Séjour de 1 nuit en février 2024
Réponse de DL le 12 févr. 2024
Thank you for your score rating of 10 Ben.

6/10 Satisfaisant

Geoff

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Could have done more
Séjour de 2 nuits en janvier 2024
Réponse de DL le 23 janv. 2024
Thank you for your recent rating - I do hope that you took the time to speak with the team whilst at the hotel to let them know any short falls in your stay.

2/10 Horrible

Christopher

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Other hotels are available to book in the area
The hotel was clean and the bath/shower was fine. However, the food and staff were shocking, both for dinner and breakfast. Staff don't carry notepads so 8 ordered one main in 4 parts and as expected it came out wrong from the kitchen meaning it had to be sent back, which led to a cold dinner 10mins later when the heat lamp failed to keep the chips warm. Despite there being barely 3 tables at either meal no one seemed interested in helping. At breakfast I had to dig through the plates to find one not crusted with egg. The pastries, bread, and juices weren't stocked despite the quiet morning. The room was cold and on turning on the radiator, which was set to off in winter, there was no heat and the noise was horrendous, I recommend getting servicing in to bleed these and make sure they are working.
Séjour de 1 nuit en janvier 2024
Réponse de DL le 18 janv. 2024
Thank you for your recent review following your stay with us here at the hotel. I do hope that you took the time to speak with a member of the management team whilst you were at the hotel as the points you raise could easily be resolved. It is very rare for us to receive negative comments on the team and the service we provide. We do complete regular audits of the breakfast area to identify any areas that may need attention and the breakfast plates have never come up as an issue. I hope this was pointed out to the breakfast supervisor on duty so any plates could be removed. I will be sure to try and locate the room you stayed in to resolve the problem you mention about the radiator.

4/10 Médiocre

Steve

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
not very good
i stay away in hotels twice a week with work so rarely bother to leave reviews unless very good or very bad. this was the latter. staff were good, no issues there. room tired and in need of decoration, as was the hotel. shower was pathetic, could only get warm water not hot and power was rubbish. the worst thing was the food. only bar food available. only 5 starters to chose from, they only had 3. only 6 or 7 mains, two were off the menu. so it was basically a burger or a pizza. i chose burger, i wish i hadn't. very poor. and the starter i chose was crispy squid rings, (they had run out of chicken hot wings) , these were squidgy squid rings, undercooked. the group of 7 guys sat next to me were not eating, until dominos delivered, i see why now, and the 2 guys behind the bar were waiting on their chinese take away to be delivered rather than eat the hotel food, which i guess they must get at a discount. But that was understandable also, i wish i had chosen take away food. all in all a very poor stay. will not be returning
Séjour de 1 nuit en janvier 2024
Réponse de KR le 10 janv. 2024
Dear Steve I am sorry to hear your comments in relation to your previous visit to the hotel. I have spoken to the relevant team members to ensure all items are available for our guests. I do note that you stated you will not be returning to the hotel for a future stay however I hope that you will reconsider this and you will realise this is not a common theme.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de DL le 2 janv. 2024
Thank you for your recent score rating.

10/10 Excellent

Rajashree

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay at Bolton
The sink was cracked in the bathroom. Otherwise, the room was great. Staff were very welcoming and friendly.
Séjour de 1 nuit en décembre 2023
Réponse de DL le 31 déc. 2023
Thank you for your recent review. I am sorry to see that there was a fault in your bathroom with the sink. I will be sure to look into this further.

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Stayed over as it was only 10 minutes away from my Christmas party venue. Really easy to get to, close to transport links and Middlebrook retail park (lots of breakfast/ dining options). Room was a little dated and there was a slight hole in one of the chairs but more than comfortable for what I needed. Would stay here again
Séjour de 1 nuit en décembre 2023
Réponse de DL le 19 déc. 2023
Thank you for taking the time to provide your recent review following your recent visit to us here at the hotel.

8/10 Bien

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Hotel had really friendly staff, clean rooms and tasty breakfast. The hot tub was a little chilly and the hotel was in need of some decoration but overall good value for money
Séjour de 1 nuit en novembre 2023
Réponse de DL le 29 nov. 2023
Thank you for taking the time to provide your recent review

2/10 Horrible

Lee

Séjour de 1 nuit en novembre 2023
Réponse de DL le 19 déc. 2023
Thank you for your review. I am sorry to see it was only a 1 star rating.

10/10 Excellent

Irene

Voyage en couple
Les points forts : Équipements
Staff very pleasant
Séjour de 1 nuit en novembre 2023
Réponse de DL le 27 nov. 2023
Thank you for taking the time to provide your feedback following your recent stay with us here at the hotel.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Average hotel
Fire alarm went off at 4am. Overall place could do with a refurb some very tired looking bits. Windows very drafty and don’t close properly. Also seem to have doors and windows open constantly leading to cold corridors. Swimming pool lockers you need to take a padlock for them to be any use not much use to hotel guests who probably don’t have one. Reception couldn’t advise on this and didn’t know so found out when I got down there. Room was ok just again very dated finish in the bathroom had bath cover hanging off and cracked sink. Wi-Fi was very hit and miss and didn’t really work properly mostly just used 5G. Food over priced in bar for the portion size.
Séjour de 2 nuits en novembre 2023
Réponse de DL le 10 nov. 2023
Thank you for taking the time to provide your review, I would be happy to discuss your review further in more detail should you be able to contact the hotel direct.

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, confort de la chambre
Mixed review
Lovely looking building from the outside, but inside is dated and in need of refurbishment particularly in the bedrooms and corridors. Breakfast was great as were all of the staff - very courteous and helpful.
Séjour de 1 nuit en octobre 2023
Réponse de DL le 10 nov. 2023
Thank you for your recent review. Some lovely comment in relation to the team here at the hotel, I am sorry however that you found the hotel dated.

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff and comfortable stay
Séjour de 2 nuits en octobre 2023
Réponse de DL le 16 oct. 2023
Great review thank you

10/10 Excellent

simon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good super staff and service
Séjour de 1 nuit en octobre 2023
Réponse de DL le 13 oct. 2023
Great review thank you for taking the time :)

10/10 Excellent

simon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really enjoyed the place great staff very helpful
Séjour de 1 nuit en octobre 2023
Réponse de DL le 10 oct. 2023
Brilliant review thank you for taking the time Simon

6/10 Satisfaisant

Amanda

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was comfortable but you could tell the age of the building with peeling paint and old decor. The corners had cobwebs and spiders and the windows were filthy so couldn’t see very clearly outside. Pool was lovely although wasn’t aware we would have to share the pool with swimming lessons.
Séjour de 1 nuit en septembre 2023
Réponse de DL le 9 oct. 2023
Thank you for taking the time to provide your review, we value all our feedback here at the hotel and put into place measures to support all feedback I do hope that your recent experience will not deter you from returning to the hotel

8/10 Bien

Edmund

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious and clean room .
Séjour de 1 nuit en septembre 2023
Réponse de DL le 29 sept. 2023
Thank you for taking the time to provide your recent review.

10/10 Excellent

Sadie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful stay for little price
Séjour de 1 nuit en août 2023
Réponse de DL le 21 sept. 2023
Lovely to see your recent review. thank you for taking the time.

2/10 Horrible

Kishore

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Shower not working
Shower was not working, had a worst experience ar start of day and delayed my entire schedule without bath to work
Séjour de 1 nuit en septembre 2023
Réponse de DL le 21 sept. 2023
Thank you for taking the time to provide your recent review - I am sorry to see that you encountered problems with your shower whilst at the hotel. Please accept our apologies on this matter. I do hope that you spoke to the team to help try and resolve this prior to leaving the hotel.

2/10 Horrible

Paul

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I wouldn’t again ….
Pool/sauna/steam room all closed and I booked due to these ‘features’. Restaurant was the bar. Expensive, limited and bar staff unhelpful. Room was very dated. Other guests were noisy well after midnight with no let up. Shoite!
Séjour de 1 nuit en septembre 2023
Réponse de DL le 13 sept. 2023
Hi Paul I am sorry to see your comments in relation to your recent visit. We do look at all feedback and ensure we put the correct measures in place to help improve our guest experience. I am sorry that you felt this was not the case on this occasion.

6/10 Satisfaisant

PAUL

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de DL le 13 sept. 2023
Thank you for your recent score rating

4/10 Médiocre

Dean

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Shabby & dated
Mercure used to have a decent reputation but after this stay that reputation (personally) is in tatters !! Dated, shabby room that hadn’t been properly cleaned or maintained for a good while. Without power for hours one evening - I thought hotels would have back up generators ?
Séjour de 2 nuits en août 2023
Réponse de D le 14 août 2023
Morning Dean Thank you for your review, I am sorry to see the points you raised, I will be sure to investigate this further. Please accept our apologies that you found fault with your stay.

6/10 Satisfaisant

KOYRUL

Les points forts : Personnel et service
The hotel need to be upgrade in anyway
Séjour de 2 nuits en août 2023
Réponse de DL le 14 août 2023
Thank you for your recent review.

2/10 Horrible

Danny

Séjour de 1 nuit en août 2023
Réponse de DL le 8 août 2023
Thank you for your review.

8/10 Bien

Helen

Séjour de 2 nuits en août 2023
Réponse de DL le 7 août 2023
Thank you for your recent review.

6/10 Satisfaisant

Gordon

Voyage en famille
Les points forts : Propreté et confort de la chambre
Room was dated. No air con. So hot on a night. Breakfast wasnt the best. Quite cold on hot food. Other than that was good stay
Séjour de 2 nuits en août 2023
Réponse de DL le 7 août 2023
Thank you for your recent stay with us here at the hotel. I am sorry you found your room hot and found fault with the breakfast. However lovely to see that your overall stay was ok.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de DL le 3 août 2023
Thank you for taking the time to review your stay. Kind Regards

8/10 Bien

Kayleigh

Les points forts : Propreté
.
Séjour de 1 nuit en juillet 2023
Réponse de DL le 3 août 2023
Morning Kayleigh Thank you for taking the time to review your stay with us here at the hotel. Kind regards

10/10 Excellent

Gary

Séjour de 1 nuit en juillet 2023
Réponse de DL le 3 août 2023
Hi Gary Great to see your review after your visit to us here at the hotel. Kind Regards

4/10 Médiocre

Kayleigh

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not great unfortunately
Sadly, the bad outweighed the good here. "Spa" hotel - holds kids swim lessons all day in the pool. Heavily stained duvet and pillows (sheets looked clean). Smelt of damp throughout building. Staff very helpful, just had to find them first. Ample parking. No plugs near the bed. Safes not working, told none of them did. Ceiling of pool area rusting and falling apart, they have a net up to catch the pieces. Breakfast selection not too bad. Overall, not quite the relaxing break anticipated.
Séjour de 3 nuits en juillet 2023
Réponse de DL le 24 juil. 2023
Thank you for your recent review I am sorry to see some of your comments in relation to your visit. We are working hard to continually improve the offering here at the hotel to make all our guest experiences memorable for the right reasons.

8/10 Bien

Andy

Séjour de 1 nuit en juillet 2023
Réponse de DL le 8 août 2023
Thank you for your review

10/10 Excellent

ADAM

Séjour de 1 nuit en juillet 2023
Réponse de DL le 17 juil. 2023
Lovely thank you Adam

8/10 Bien

Joyce

Les points forts : Propreté, personnel et service, confort de la chambre
Nice comfortable stay
Nice easy check in and room although the usual miles away from the reception area was nice and quiet and accessible. Comfy beds , nice hot water for a bath and good night’s sleep too . The breakfast was excellent. Lots of hot food , good juices and quality coffee too . Overall a good stay , however the hotel is looking quite tired in a lot of the public areas
Séjour de 1 nuit en juillet 2023
Réponse de DL le 17 juil. 2023
Thank you for taking the time to provide your review.

10/10 Excellent

Lynn

Séjour de 1 nuit en juillet 2023
Réponse de DL le 17 juil. 2023
Thank you for your recent review.

6/10 Satisfaisant

Jason

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
We arrived at the property to be told the lift wasn’t working and our room was on the 3rd floor . 6 flights of stairs later we arrived in room 886 small room in the eves of the building . Needed a lick of paint it looked tired and the bathroom was old with mould around the bath . . Also £34 for a bottle of cheap red wine was a joke ! On the upside staff were friendly, breakfast was very good pretty much everything you want . Will I be staying here again probably not
Séjour de 1 nuit en juin 2023
Réponse de DL le 5 juil. 2023
Morning Jason Thank you for your recent feedback, I have replied to your review on another site also. Unfortunately the lift was out of service due to a power cut in the area and work needed on the circuit board, this certainly was an inconvenience and we tried to locate as many people on the lower floors as possible, I am sorry we were unable to do with with your room whilst you stayed at the hotel. The wines are priced and we do have cheaper options available I am sorry if you were not advised of this. Some lovely comments in relation to the staff which is lovely to see. I will be sure to share your comments with the team.

8/10 Bien

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de DL le 4 juil. 2023
Thank you