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Avis sur Windsor Terrace Motel

3 out of 5
Windsor Terrace Motel
47 George Street, Windsor, NSW

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 49 avis sur 295." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 295." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 295." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 295." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 295." "

6,6/10

Propreté

6,8/10

Personnel et service

5,4/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

2/10 Horrible

Peter

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was unsafe and dirty. The aircon electrics were hanging out of the unit (240volts exposed) and was extremely dirty. The carpet seemed to have blood stains. Tea towel had holes. Balcony table and chairs very dirty. We just could not stay due to the above. Male receptionist was reluctant to help and referred us to contacting the owner the next day. I called the owner the next day and she was extremely rude, un-cooperative and refused to refund us. They stole our money. Dont stay there. Don't be fooled by photos on website. Peter
Séjour de 1 nuit en février 2024

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was old and dated but the room was clean and the bed was very comfortable. The verandah could have done with a bit of a better clean as there were old cigarette butts on the wall and the corridor window sills had dead bugs in them. The staff were lovely and very helpful.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Phillip

Voyage en famille
Les points forts : Personnel et service
Look I am not going to be overly critical because you get what you pay for. The check-in process was very simple and quick so no issues there. Onto the room and then it was evident from entering that the bed sheets did not appear to be overly fresh and it appeared that the bedspreads were thrown from the door onto the beds in a very unprofessional manner and presentation, there were no towels at all but they did arrive about 45 minutes later, the benches were a bit dirty, and finally the air conditioner did not work - fortunately it wasn’t a hot balmy Windsor night. Overall it was just satisfactory but geez guys I think you could lift your game a bit.

2/10 Horrible

Bev

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No towels in family room, had to request. Found sock under chair, big burn hole in Doona cover. Fan in toilet filthy, together with fly screens.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Anthony

Séjour de 1 nuit en janvier 2024

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Faheem

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A family of 5 really enjoyed 2 nights in this great motel. A bang for every buck!
Séjour de 2 nuits en décembre 2023

8/10 Bien

Brian

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
You get what you pay for
We have stayed a few times at this Motel due to its location and convenience. It was nice to see they have finally made some improvements with a new floor in the shower of our room and a new shower curtain. Overall it is the poorest quality Motel we have stayed in in all our years of travel, but it serves a purpose, so we will go back again
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Chris

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No soap, no biscuits, moustache clippings on bathroom sink
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Benjamin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cool looking hotel with views over the river. No fuss stuff.
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Simone

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The reception staff were indifferent to my needs. The bed lights and desk light weren’t working. I asked about it and was told that I could leave a note for the following day. When I said that I would need these lights, it was found there was a blown fuse. The mattress in the room sagged and was so uncomfortable. One of the towels had a hole in it. There was mould on the shower curtain. The one wine glass was dirty. The sensor lights in the hallway downstairs were full of bugs and the light fitting had bugs coated around the outside. The area of Windsor was lovely. If the motel put in a little effort it would be lovely. But it was like they couldn’t care less. Never again.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Brian

Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Robyn

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
My daughter and I away for the weekend
My daughter and I stayed there for two nights. The TV remote did not work and I complained various times. I was told to use the buttons on the side of the TV. Really not acceptable. The exhaust fan in the bathroom was scary and had no cover. On the upside the location is fantastic. The owners have done nothing to upgrade the hotel in years as I have stayed here various times. It is a shame because it has so much potential. The driveway needs fixing as the front and back of your car gets smashed everytime you drive over it. The carpets are so worn it not even funny. Such a shame it has a lovely outlook over the river. I can say they have fixed up the garden out the back which looks so much better.
Séjour de 2 nuits en juillet 2023

8/10 Bien

Denise

Voyage en couple
Les points forts : Propreté
Staff not overly friendly but good sized room. Clean and cheerful. Bathroom is small and needs updating. Good at the price.
Séjour de 2 nuits en juin 2023

2/10 Horrible

Brad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arrived late due to road blocked (car crash) was charged $20 extra for checking in late. Got to our room party of 4 only 2 towels. Stayed 3 nights no room service that’s ok but towels weren’t even changed had to go down every morning and ask for new ones. Beds were that old lumps everywhere. Room was far from clean wine glasses covered in dust.
Séjour de 3 nuits en mai 2023

6/10 Satisfaisant

Kim

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Showers terrible. Beds extremely uncomfortable.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Jon

Les points faibles : Personnel et service et équipements
No coffee or milk in room. No spoons. Mattress rubbish. Dated.
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Belinda

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Disappointed with Cleanliness
The gentleman who checked me in was lovely and gave great directions for places to eat. The room was a good layout but the cleanliness let it down. The inside of the shower curtain was putrid. The outside of the fridge had spill stains. The tea towel that the cups were placed on was dirty with a bit of food on it. No tissues and holder was quite dusty. Inside of kettle didn’t look too good, especially when you could wipe some of the brown stuff away. Bed sunk in the middle.
Shower curtain
Dirty Tea Towel which the cups sit on
Spill down the front of the fridge
Corner of fridge
Séjour de 1 nuit en avril 2023

2/10 Horrible

Ted

Les points faibles : Équipements
Stayed two nights, room was not serviced, had to ask for fresh towels. ran out of tea etc, Not very welcoming at Front desk.. We extended our stay by one night on arrival and we were forced to pay by CASH , this also applied to others who were booking in at that time
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Philip

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The only thing that was good was the location
Séjour de 1 nuit en avril 2023

2/10 Horrible

Louise

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a wecoming place to stay
Séjour de 1 nuit en mars 2023

2/10 Horrible

David

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Called to let them know I was arriving late and was told there would be an additional $50 (not stated online when booking). I was asking about this fee and they hung up on me on the phone. I imagine the experience would have been terrible if I stayed, considering how bad the initial customer service was. Booked another motel instead.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Desmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Night out
Enjoyed the experience, walking distance to town centre and a short taxi ride to the RSL club
Séjour de 1 nuit en février 2023

2/10 Horrible

Rob

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed bugs
Séjour de 1 nuit en février 2023

2/10 Horrible

Carolyn

Les points faibles : Personnel et service
This hotel took my money and then told me they were fully booked and could not stay But still have not refunded any money Do not deal with wotif or this hotel Just another indian scam I will be reporting to fair trading and taking legal action requiring compensation for other out of pocket cost to find somewhere else at the last minute Which cost 3 times the price Do not trust these booking sits and book dirrect with the hotel is better I was on a budget weekend away for my birthday and i am now unable to feed my children Because i have had no refund Legal claim for damages and stress plus iniisial cost of a room that did not exist
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Peter

Okay, value for money
Séjour de 1 nuit en février 2023

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a very pleasant stay. Accommodation was simple, but very close to central Windsor and overlooking river.
Séjour de 1 nuit en décembre 2022

8/10 Bien

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and bed were comfortable. Though, the hair dryer didn’t work. The balcony, could have been tidied up. ( swept) The rusty table, needs replacing. But. Would stay here again😊 Shopping and dinning areas, excellent. Birgitte 🇩🇰 Peter🇦🇺

6/10 Satisfaisant

Ariane

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Benjamin

Voyage d’affaires
The river view
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice 2 night stay
EnJoyed our stay. Love the balcony. Room was clean and well furnished. Beds were comfy. No room service on the 2nd day though.
Séjour de 2 nuits en octobre 2022

2/10 Horrible

Jackie

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thought it was very comfortable and the balcony views over the river was a bonus.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Justine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022

8/10 Bien

Terry

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Rooms where clean and the view was nice looking over the river
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Location was great. Bed could have been better.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Flick

Voyage en couple
Les points forts : Propreté
Lovely place to stay
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Michael

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SUPER FRIENDLY RECEPTION STAFF HELPED WITH MEAL DIRECTIONS AND JUST GENERALLY PLEASANT! NICE PEOPLE.
Séjour de 1 nuit en août 2022

10/10 Excellent

Maryanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I most enjoyed the view surrounding the property it overall was a pleasant stay in a quiet area. Room was clean and tidy the bed in was comfortable and the staff very friendly and helpfull
Séjour de 1 nuit en août 2022

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Windsor woefull
Checked in beds un made,problem with thete washing machines.Smoke alarms disabled,air conditioning damaged...Overall think a tent might of been better..Won't see me again
Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

Martin

Voyage d’affaires
Power point was damaged in bathroom and Toilet seat was looose. Tea spoon for coffee hadnt been washed from previous guests.
Séjour de 3 nuits en juin 2022

4/10 Médiocre

Paul

Voyage en famille
Very poor experience with expedia , after contacting the motel directly they said I had to deal with expedia due to them booking the wrong date. The motel booked a room for me after explaing no help from expedia. When I arrived the room was not booked and I was given a room at another motel that was very basic
Séjour de 1 nuit en juin 2022

2/10 Horrible

Carrie, Leichhardt

Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Joanne

Voyage en famille avec de jeunes enfants, Voyage en famille
Loved it overlooked the river… disappointed that it didn’t make beds or change towels or clean rooms in a two day stay. No teaspoons plates ..and only 3 towels for four of us (4 beds). Staff were courteous, good that it was close to shops and coffee in the morning
Séjour de 2 nuits en mars 2022

2/10 Horrible

Tim

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely appalling that a hotel won’t offer cancellation during a pandemic.
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service et équipements
very unfriendly staff $5.00 for 1hr wifi no foxtel or netflix no toaster or micro wave only a couple of tea bags
Séjour de 2 nuits en avril 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Extremely disappointed with this property. Mould covered bathroom ceiling. Cobwebs hanging from one corner to the next. So dusty it set off allergies in us. Don’t think the bar fridge has ever been cleaned. It had spills all through it. Mattresses would have to be in excess of 30yrs old, all sunken in. Then the rear of the property overlooking the lake is all either dead or overgrown & dilapidated.
Séjour de 1 nuit en avril 2021

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I checked in at seven pm than went to dinner across the road. When I returned to my room at ten pm I discovered it had not been serviced from the previous night. No sheets on the main bed, dirty glasses and no towels. Too tired to ho through the rigmarole of contacting the night manager I slept on the single bed. No offers of compensation the next day, never again. I’ll pay the extra hundred to go to the Sebel.
Séjour de 1 nuit en avril 2021

6/10 Satisfaisant

Greg

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
One night in Windsor
We stay here regularly and the property is going downhill. The only reason we stay here is because it is so convenient to everything. The bath towels are an absolute disgrace - grey and very thin. The balcony has not been cleaned in I don't know how long and the gardens would look so nice if someone attended to them. This place is extremely overpriced for the condition that it is in. It is such a great location please do some work on it.
Séjour de 1 nuit en décembre 2020

2/10 Horrible

Tony, Kincumber NSW

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I have to state from the outset that due to a mix uo in my behalf I arrived 7 days early. It was all downhill from there. The receptionist was very surly but found s room for me. It cost me $20 for him to spend 60 seconds on his keyboard to acieve that. A pretty good hourly rate to help a customer out. I went down to my roiom and opened cupboard to find some coffee onky to find it was jam packed with empty drink cans, beer bottles and take away food containers. Back up to see surky man and was told he would get the cleaner on to it. This was at 2.30 pm with check in being from 2 pm onwards. I told him that the room should have been ready as I had first arrived at 10 am which gave him 4 hours to ensure the room was ready for occupation. The towels were grubby, the room was grubby, and the outdoor area would have looked over the river, IF the grass in front if the area had been cut to at least knee high. Do yourself a favour and stay at the mitel across the road.
Séjour de 2 nuits en novembre 2020
Réponse de Manager le 24 nov. 2020
We are sorry about your bad experience. However your booking was not for that day and the receptionist had to make sure that you are given a room somehow. Thats the delay in getting your room ready.