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Avis sur Mercure York Fairfield Manor Hotel

4 out of 5
Mercure York Fairfield Manor Hotel
Shipton Road, York, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 331 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 421 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 75 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1004." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

yvon

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Team Mercure York le 26 sept. 2023
Dear Yvon,Thank you for your 10/10 rating, we do hope to see you again in the future for another great stay.Kind Regards,

6/10 Satisfaisant

David

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en juin 2019
Réponse de Mercure York le 25 juin 2019
Thank you for the review David. I am sorry we did not deliver on your expectations

6/10 Satisfaisant

James

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Team Mercure York le 23 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back soon again.Sincerely,Team Mercure York

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Reception le 22 mai 2024
Dear Guest,We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Mercure York

2/10 Horrible

Hapsa

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
So disappointing, for starters the pool is not on the property and is a six minute drive so it’s inconvenience when you don’t have a car with you because you have to book an Uber back and forth or otherwise it’s a 48 minute walk. Also when you get to the Roko gym they give you vouchers for, a towel each is £15, otherwise you have to bring your hotel towel and bring back the towel to the hotel , which is so inconvenient! No bathrobe provided as stated so bring your own if you want! The hotel is outdated and our floor had the hallway with mould on the ceilings and there was even a hole with a bucket filled with dripping water underneath! The cleanliness is appalling with dirty light switches, broken side frames, broken cupboard inside the room, broken window in bedroom meaning pain in hot weather in the night, no AC or fan in room so boiling, broken toilet flush so have to push down gently because hanging off and shaky lift with worn out unsafe conditions!! Also, when we went there was machine noise from outside going on like a lawn mower throughout the night and even the morning after! Only good things are the staff at reception who tried to raise issues with manager, the staff in the restaurant and the breakfast!
Réponse de Reception le 22 mai 2024
Thank you for taking the time to share your feedback about your experience, we appreciate all the feedback provided by our guests as it allows us to monitor and improve the areas we may be falling short in.Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.Please be assured that the points you raised have been addressed and taken on board by the management team, we will definitely look at amendments to our service delivery.Please accept my apologies again Best Regards,Team Mercure York

10/10 Excellent

Fiona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was great. Clean was a good size and clean. Staff very friendly
Séjour de 1 nuit en mai 2024
Réponse de Team Mercure York le 16 mai 2024
Dear Fiona ,We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Mercure York

2/10 Horrible

Ann

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
From the outside and when you went into reception it looked good, once you passed through and went up a floor then in changed like a time warp, carpets dirty and smelly, marks on wall one towel in a family room £118 overpriced by around £70 breakfast dry and cold will i return definitely not.
Séjour de 1 nuit en mai 2024
Réponse de Sandeep le 15 mai 2024
Dear Ann, Thank you for taking the time to tell us about your experience at Mercure York Fairfield Manor.It is very unfortunate that you did not have a comfortable stay at the hotel and be assured that we are looking into the issues that you have highlighted with deep concern. We fail to live up to your expectations and I am personally looking into each point from cleanliness to breakfast service that you have mentioned in the feedback. Your feedback is highly important to us and it is like a reality check at times when you get to learn the flaws at your end however we the team here always strive for excellence and we apologize as we were not able to WOW you with our endeavors. Our room price is highly competitive and we set the rate after intense market research. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Sandeep DasOperations Manager

8/10 Bien

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Lovely staff offering first class service. Breakfast was good with a wide choice. Rooms could do with updating but were spotlessly clean
Séjour de 1 nuit en mai 2024
Réponse de Reception le 7 mai 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception team

6/10 Satisfaisant

Angela

Voyage en groupe
Les points forts : Personnel et service
This was for an overnight stay whilst visiting York. I did anticipate that the Mercure Fairfield Manor Hotel would be a slight upgrade from your everyday Premier Inn but was slightly dissappointed with the condition of our hotel room/bathroom. The furniture was antiquated & worn, the toilet handle was hanging off & the bath tap was constantly dripping. The thermostat on the wall for temperature regulation was not working correctly so it was either very cold or stiflingly hot & the radiator was actually turned off when we first arrived. We were also placed in a room that was right next to where the working staff would wheel large bins past us which made for noisy early morning/evening! On a positive note, the breakfast was ample & well attended by the friendly culinary members of staff.
Séjour de 1 nuit en avril 2024
Réponse de Team Mercure York le 19 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback about your experience, we appreciate all the feedback provided by our guests as it allows us to monitor and improve the areas we may be falling short in.Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.Please be assured that the point you raised has been addressed and taken on board by the management team, we will definitely look at amendments to our service delivery.Please accept my apologies again and i hope that this hasn't put you off a return stay with us again.Best Regards,Team Mercure York

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 1 nuit en avril 2024
Réponse de Reception le 18 avr. 2024
Dear Ian, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Sid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a good locationand although it offered the opportunity to use a local health club facilities on site would be an improvement. The staff were very helpful and all very polite and had smiley faces. We had breakfast and evening meal in the hotel for all 5 days. I woykd suggest the the dining room seemed a bit chilly as the air conditioning was on. The food was all very good with plenty of choice all cooked to a good standard. We took advantage of the 2 courses for £18 evening meal but there was some confusion when we paid the bill which i had to question as some meals gadnt been charged at the correct rate(£36 for 2 people) I think it was because some food was in the offer some was not. The old system they had where all food was in the offer but certain foods had an additional cost( eg steak) the staff said was more straight forward. Having said the the food bill was sorted to our satisfaction. We really enjoyed our stay and will definitly return and consider Mercure hotels for future breaks
Séjour de 5 nuits en avril 2024
Réponse de Reception le 10 avr. 2024
Dear Guest,We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Mercure York

10/10 Excellent

Kennedy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was comfy, had everything you need for a stay. Staff were helpful and friendly. Just needs a little tlc in some areas
Séjour de 2 nuits en avril 2024
Réponse de Reception le 5 avr. 2024
Dear Kennedy, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Bernard

Séjour de 1 nuit en mars 2024
Réponse de Reception le 17 avr. 2024
Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Frea

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. Loved the little touches in the room, e.g. Earl Grey Tea, coffee machine, bottled water, fluffy towels, comfortable mattress. It was these little touches around food and drinks which would make me recommend staying here.
Séjour de 1 nuit en mars 2024
Réponse de Reception le 27 mars 2024
Dear guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

4/10 Médiocre

Brian

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Paid £320 for a 2 night stay. Room was very dated and hasnt been upgraded for a very long time ( decor suggest 1980s ) staff not helpful at desk, I asked if she had info on bus services to city centre, she replied thats not her job and that id have to go online and google it
Séjour de 2 nuits en mars 2024
Réponse de Reception le 2 avr. 2024
Dear Brian,Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

8/10 Bien

Jan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The centre of York was easy to reach, nice and serene location. We would have given 5 stars when the cleaning staff had not messed up: 1 day not cleaning the room but tagging it off on their working list. Next day only partly cleaning the room and putting some content of the bin as display in the room. (revenge?). The first failure was apologised for by the receptionist who gave us a free drink voucher to make up for the mistake. Just a pity that the bartender started to refuse the voucher initially when he saw it, even before I could order anything. What the staff behind the front desk tries to “rescue” is ruined by other service staff members: here is some improvement possible. If this hadn’t happened, we would rated the hotel 5 starts for our 5 nights stay.
Séjour de 5 nuits en mars 2024
Réponse de Reception le 21 mars 2024
Dear Jan Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

8/10 Bien

Barry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent accommodation and breakfast, but couldn’t turn down radiator, room thermostat didn’t seem to work. Had to turn radiator off at valve (room 204).
Séjour de 1 nuit en mars 2024
Réponse de Team Mercure York le 14 mars 2024
Dear Barry,Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

10/10 Excellent

Daniel

Séjour de 1 nuit en février 2024
Réponse de Ush le 26 févr. 2024
Hi Daniel,Thank you for rating us 10/10, we are over the moon to have such a great rating from you. We do hope to welcome you again in the future and give you much better experience :)Thank you,

8/10 Bien

Brendan

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Reception le 22 févr. 2024
Dear Brendan, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Kevin

Séjour de 1 nuit en février 2024
Réponse de Reception le 17 févr. 2024
Dear Kevin, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

George Dan

Séjour de 1 nuit en février 2024
Réponse de Reception le 13 févr. 2024
Dear George, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Craig

Séjour de 1 nuit en février 2024
Réponse de Ush le 8 févr. 2024
Hi Craig,Thank you for rating us a 10/10. We are over the moon to have the best rating from you :)We hope that you have thoroughly enjoyed your stay with us and hope to welcome you back again in the future.Thank you very much again,

6/10 Satisfaisant

Dawn

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Ush le 8 févr. 2024
Hi Dawn,Thank you for taking your time to leave us a rating. We do apologize for any inconvenience you had to face during your stay with us. We do hope to welcome you again and give you a better experience in the future :)Best Regards,

10/10 Excellent

Garry Turnbull

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 2 févr. 2024
Dear Garry, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 22 janv. 2024
Hello, Kevin Thank you for your review. We are hoping to see you again. Kind regards, Reception

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpful staff.
Séjour de 1 nuit en janvier 2024
Réponse de Team Mercure York le 17 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back soon again.Sincerely,Team Mercure York

10/10 Excellent

Susan

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 13 janv. 2024
Hello, SusanThankyou for taking time to leave us a lovely review.We hope to see you againKind regards, Reception

8/10 Bien

Richard

Séjour de 2 nuits en décembre 2023
Réponse de Reception le 22 déc. 2023
Hello, Richard Thank you for your review.We are glad you had a good stay with us. we will try our best to sort any issues caused.Thank you, Reception

10/10 Excellent

Pete

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Reception le 16 déc. 2023
Hello, Peta Thank you for your wonderful review.I am very glad that you enjoyed your stay.Kind regards, Reception

2/10 Horrible

Craig

Séjour de 1 nuit en décembre 2023
Réponse de Reception le 16 déc. 2023
Hello, Craig Thank you for your review.We are sorry for any inconvenienced caused. We will try our best to solve all the issues.Kind regards, Reception

8/10 Bien

Alan

Séjour de 1 nuit en décembre 2023
Réponse de Reception le 15 déc. 2023
Hello, Alan Thank you for your review.Thank you, Reception

10/10 Excellent

Nick

Séjour de 1 nuit en décembre 2023
Réponse de Reception le 15 déc. 2023
Hello, Nick Thank you for your review.We are sorry for any inconvenienced caused.We will try our best to solve these issues.Thank you, Reception

10/10 Excellent

Geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were extremely friendly, pleasant and helpful.
Séjour de 2 nuits en décembre 2023
Réponse de Reception le 11 déc. 2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

8/10 Bien

Jordan

Séjour de 2 nuits en décembre 2023
Réponse de Reception le 11 déc. 2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

8/10 Bien

Steve

Séjour de 2 nuits en décembre 2023
Réponse de Reception le 11 déc. 2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

6/10 Satisfaisant

Gavin

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cant fault the hotel itself but on several occasions my wife and i were (in our opinion) deliberately over charged every time we ordered food or short changed ar the bar! This was always by the evening staff and im not sure if this is there way of bumping up their wages.
Séjour de 1 nuit en novembre 2023
Réponse de Reception le 11 déc. 2023
Thankyou for taking time to leave us a review Kind regards

8/10 Bien

Carl

Voyage en couple
Clean and comfortable, good value for the price
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 11 déc. 2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

8/10 Bien

j

Séjour de 1 nuit en décembre 2023
Réponse de Reception le 11 déc. 2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

2/10 Horrible

Krista

Séjour de 1 nuit en novembre 2023
Réponse de Team Mercure York le 17 déc. 2023
Dear Krista ,Thank you for taking the time to rate your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

8/10 Bien

Sue

Séjour de 3 nuits en novembre 2023
Réponse de Team Mercure York le 19 nov. 2023
Dear Sue,Thank you for taking your time to give us such a great rating about your recent stay with us, it is always a pleasure to receive such great feedback. We do hope that you will choose to stay with us again in the future and make it a 10/10 stay!Kind Regards,

6/10 Satisfaisant

Michael

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Recent short notice stay at this hotel. We were warned about the work going in the bar/restaurant area. Good points were friendly and helpful staff and decent quality food. The breakfast was being served in what looked like a meeting room and was typical full English hotel breakfast, but perfectly fine. We ordered room service in the evening using their app. Food was delivered quickly and hot. Really good quality, if a little pricey. The hotel is also in a useful location with attractive grounds and plenty of parking. WiFi was fast and easy to connect to. The main downside, however, was the standard of the room and the general decor of the communal areas. The room was well below the standard of a 4 star hotel and the bathroom very tired - the sticker on the heated towel rail stating it had failed electrical inspection was particularly unimpressive. Toilet didn't flush very well and the sink was very slow to drain. Overall, not a terrible stay by any means but difficult to recommend in its current state. Does look as if the company is starting to modernise, however and it is in a good location for the north side of York
Séjour de 2 nuits en novembre 2023
Réponse de Reception Team le 11 nov. 2023
Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A mini break
Overall a very pleasant stay. It is a shame that the renovations are impinging in the lounge etc. One small thought, attention to the beverages in the room. We had 2 teabags/coffee/sugar,for a 2 people/2 night stay. Reception helped us out.
Séjour de 2 nuits en octobre 2023
Réponse de Team Mercure York le 3 nov. 2023
Dear Guest,Thank you for taking the time to leave such a positive review about your stay here with us, we love to hear all your feedback when you stay with us. We do apologise about the renovations going on resulting in limiting the seating areas, I will be sure to pass on your comments about the supply of tea/coffee left in the rooms.We do hope that you will choose to stay with us again soon.Kind Regards,

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Team Mercure York le 31 oct. 2023
Dear Peter,Thank you for taking the time to leave such a wonderful rating about your recent stay with us, we are so pleased to hear that you had a 10/10 stay. We do hope to see you again in the future.Kind Regards,

8/10 Bien

Andy

Séjour de 1 nuit en octobre 2023
Réponse de Team Mercure York le 30 oct. 2023
Dear Andy,Thank you for taking the time to leave such a great rating about your recent stay here with us. We do hope that you will choose to stay with us again in the future for a 10/10 experience. Kind Regards,

8/10 Bien

Ian

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Team Mercure York le 29 oct. 2023
Dear Ian,Thank you for taking the time to leave such a great score about your recent stay with us, we do hope that you will stay with us again soon so we can make it a 10/10 stay!Kind Regards,

8/10 Bien

Paul

Séjour de 2 nuits en octobre 2023
Réponse de Team Mercure York le 23 oct. 2023
Dear Paul,Thank you for rating us 8/10, we do hope that we can welcome you back to stay again in the future for a 10/10 stay.Kind Regards,

8/10 Bien

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Team Mercure York le 17 oct. 2023
Dear Tom,Thank you for taking the time to leave such a lovely review, we appreciate your positive feedback. Here at Mercure York, our aim is to ensure all of our guests have a memorable and wonderful experience, I will be sure to pass on you comments to our team to ensure that our team is given the encouragement to ensure our staff give out the best experience for everyone. We do hope that we will see you again in the future. Kind Regards, Team Mercure York

10/10 Excellent

Lindsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay with our dog
The best front of house person, really friendly and helpful. We had our dog with us and there were snakcs and water in reception.
Séjour de 1 nuit en octobre 2023
Réponse de Team Mercure York le 16 oct. 2023
Dear Lindsey,Thank you for taking the time to leave such a lovely review, we appreciate your positive feedback. Here at Mercure York, our aim is to ensure all of our guests have a memorable and wonderful experience, I will be sure to pass on you comments to our team to ensure that our team is given the encouragement to ensure our staff give out the best experience for everyone. We do hope that we will see you again in the future. Kind Regards, Team Mercure York

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is our 3rd stay here. We've stayed in the centre of the city before but most places are small. The rooms here are spacious and quiet. There is a footpath that takes you across fields and along the river, straight into the city. It takes about an hour. The walk is part of our routine as we really enjoy it. There is also a bus stop straight outside the hotel. We have never caught it before, but on our first night we had a table booked at a restaurant in the city. We waited at the stop but the bus didnt arrive. We went back to the hotel and the friendly man behind the desk advised us to use the park and ride, about a 10 minute walk down the road. It was perfect. We'll definitely stay again. Thank you. (Review by Kerry, David's wife).
Séjour de 2 nuits en octobre 2023
Réponse de Team Mercure York le 14 oct. 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Mercure

10/10 Excellent

Michael

Séjour de 2 nuits en septembre 2023
Réponse de Reception le 3 oct. 2023
Thankyou for taking time to leave us a lovely review!