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Avis sur Hotel Indigo York, an IHG Hotel

4 out of 5
Hotel Indigo York, an IHG Hotel
88-96 Walmgate, York, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 755 avis sur 1128." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 1128." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 1128." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 1128." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1128." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Josée

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien situé à courte distance de marche du centre de York. Chambre impeccable, très belle déco. Lit confortable , très propre. Petite déjeuner inclus très bon avec partie buffet et à la carte inclus . Je recommande sans aucune hésitation !
Séjour de 1 nuit en juin 2023
Réponse de Amy C le 14 juin 2023
Dear Josee,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Bien

Justin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a quick stop delivering my daughter to university. The only negative comment, and it is quite a minor one, is that we had a twin room which also happened to be accessible. The wet room, which of course would be essential for anyone who is physically disabled, was great, apart from the fact the tiling on the floor hadn't been done properly so water pooled on the floor. Not much of a problem for me and my daughter, but I can see it being a slip hazard for some.
Séjour de 1 nuit en juillet 2022
Réponse de Oana I. le 23 juil. 2022
Dear Justin Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read your feedback regarding your stay in our hotel. We are continuously striving to deliver the highest levels of service to our guests, and we are proud that you have enjoyed your stay. I find your feedback highly motivating and will not miss sharing it with the rest of my team. I would also like to assure you that providing excellent services is one of our utmost priorities, therefore all your comments have been taken into consideration and reviewed to take any necessary actions and correct any shortcomings. Thank you once again for staying with us, I truly hope that we will have the opportunity of welcoming you back to our hotel in the future.

10/10 Excellent

Warren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Leah

Voyage en couple
Les points forts : Propreté
We are Diamond IHG members and stay at a lot of 4-5⭐️ hotels. For the price of the room it was so crammed very disappointing especially seeing we paid for an upgraded king suite. Beautiful bathroom…..watch your toes…..in order to get to the sink you must watch you don’t catch your foot on the door that opens on to the vanity very dangerous Front desk staff was not overly friendly upon check in…… just matter of fact like. Yet later in the evening and this morning staff was very hospitable. Dining room staff were amazing very good breakfast
Séjour de 1 nuit en mai 2024
Réponse de Christopher R le 20 mai 2024
Dear Leah, Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay.I would like to apologise for the inconvenience you have encountered during your stay. Please rest assured that all your comments have been taken into consideration and reviewed to take necessary action and correct any shortcomings. I hope that despite your experience on this occasion we have the opportunity to welcome you back to Hotel Indigo in the future. Front of House Manager. Christopher R

8/10 Bien

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a very good hotel. But the first morning the fire alarm went off at 655am. No fire. Same morning no hot water.
Séjour de 3 nuits en mai 2024
Réponse de Amy C le 14 mai 2024
DearThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.I would like to apologise for the inconveniences you have encountered during your stay. While we regret the circumstances that led to these inconveniences, we hope you understand that these were unforeseen events beyond our control.I hope we have the opportunity to welcome you back to Hotel Indigo in the future. Kind regards,

8/10 Bien

Laurence, Fredericton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property close to downtown, lots of restaurants close by
Séjour de 1 nuit en mai 2024
Réponse de Christopher R le 13 mai 2024
Dear Laurence,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

4/10 Médiocre

Danielle

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Chris R le 12 mai 2024
Dear Danielle,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.I am sorry to learn about the inconveniences you experienced during your stay. Please accept my sincere apologies and rest assured I will share your feedback with the management team so that the necessary measures can be taken in order to avoid these situations from reoccurring. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back to our hotel.Kind regards,

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Amy C le 12 mai 2024
Dear Lisa,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Luke

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel just 10 minutes walk from the centre of York. Situated in a student area but it is quiet and there's lots of lovely cafes and restaurants only a few minutes away. Hotel was stunning, modern and comfortable. Staff were very helpful and we'd definitely stay again. Breakfast was amazing.
Séjour de 1 nuit en mai 2024
Réponse de Amy C le 8 mai 2024
Dear Luke Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Bien

Elizabeth, Los Angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly and helpful. The facilities were clean.
Séjour de 3 nuits en mai 2024
Réponse de Amy C le 8 mai 2024
Dear ElizabethThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff were incredibly professional and helpful. Great breakfast and comfy rooms
Séjour de 6 nuits en avril 2024
Réponse de Christopher R le 30 avr. 2024
Dear Mark,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and location. Breakfast was delicious and lovely staff throughout.
Séjour de 1 nuit en avril 2024
Réponse de Amy C le 24 avr. 2024
Dear Nicholas,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en avril 2024
Réponse de Christopher R le 21 avr. 2024
Dear Anthony. Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Bien

alan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
everything was excellent except the car park which is inadequate, poorly maintained and over priced. was shocked to be charged £15 per day (hadnt been charged on previous visit about 4 years ago) and to find that carpark remained in a poor state of repair with spaces that are too small and multiple pot holes.
Séjour de 5 nuits en avril 2024
Réponse de Christopher R le 16 avr. 2024
Dear Alan,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Rooms very comfortable, clean and well presented. Stayed five nights and would definitely recommend.
Séjour de 5 nuits en avril 2024
Réponse de Christopher R le 16 avr. 2024
Dear Samantha, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was amazing and all the staff is so nice.
Séjour de 3 nuits en avril 2024
Réponse de Amy C le 13 avr. 2024
Dear Adam,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Philip, Ipswich

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, so close to centre but also peaceful. The road it is on leaks straight to the centre with lots of restaurants and cafes along it. Hotel room was great, we stayed in a club style room.
Séjour de 2 nuits en mars 2024
Réponse de Amy C le 28 mars 2024
Dear Philip,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Bien

Sarah-Jane

Séjour de 2 nuits en mars 2024
Réponse de Christopher R le 16 avr. 2024
Dear Sarah-JaneThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Bien

Ashley

Séjour de 2 nuits en mars 2024
Réponse de Amy C le 7 avr. 2024
Dear Ashley,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

6/10 Satisfaisant

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arrived early and was allocated a room which was great. Staff are amazing and room was lovely. Breakfast not up to the "best breakfast in the uk" award. Scrambled eggs weird and strange flavour and texture. Not enough choice of meals if you dont want to walk into town after walking around for hours all day. It certainly is not 20 min walk from station unless your a young fit person! At least 30 mins walk from station.
Séjour de 2 nuits en mars 2024
Réponse de Christopher R le 7 mars 2024
Dear Lynn,Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay.I would like to apologise for the inconvenience you have encountered during your stay with regards to breakfast. Please rest assured that all your comments have been taken into consideration and reviewed by the Kitchen and food and beverage team to take necessary action and correct any shortcomings. I hope that despite your experience on this occasion we have the opportunity to welcome you back to Hotel Indigo in the future. Front of House Manager. Christopher R

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bet hotel in York
Séjour de 1 nuit en mars 2024
Réponse de Amy C le 4 mars 2024
Dear SusanThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Raymond

Séjour de 3 nuits en février 2024
Réponse de Amy C le 29 févr. 2024
Dear Raymond,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Bien

Katrina

Séjour de 3 nuits en février 2024
Réponse de Amy C le 29 févr. 2024
Dear Katrina,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Amy C le 29 févr. 2024
Dear David,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Jacqueline

Séjour de 1 nuit en février 2024
Réponse de Amy C le 29 févr. 2024
Dear Jacqueline,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Nicholas

Séjour de 1 nuit en février 2024
Réponse de Christopher R le 27 févr. 2024
Dear Nicholas,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Laura

Séjour de 2 nuits en février 2024
Réponse de Christopher R le 27 févr. 2024
Dear Laura,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Jonathan

Séjour de 1 nuit en février 2024
Réponse de Christopher R le 27 févr. 2024
Dear JonathanThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Bien

Gary

Séjour de 1 nuit en février 2024
Réponse de Christopher R le 27 févr. 2024
Dear GaryThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Bien

Anthony Shaw

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything we needed for a few days away was adequately provided
Séjour de 3 nuits en février 2024
Réponse de Amy C le 23 févr. 2024
Dear Anthony Shaw,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Forteath,

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was perfect. The staff were all incredibly helpful and pleasant.Breakfast was really good, with plenty of choice.
Séjour de 3 nuits en février 2024
Réponse de Amy C le 23 févr. 2024
Dear Forteath,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

DENISE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Amy C le 20 févr. 2024
Dear Denise,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking at the hotel was nearby and lots of restaurants around the area where the hotel was situated
Séjour de 3 nuits en février 2024
Réponse de Amy C le 20 févr. 2024
Dear Anne,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Biswajit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Amy C le 19 févr. 2024
Dear Biswajit,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Jenni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Amy C le 19 févr. 2024
Dear Jenni,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Bien

Marion

Séjour de 3 nuits en février 2024
Réponse de Amy C le 19 févr. 2024
Dear Marion,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice hotel Super friendly staff Room nice but I feel after stopping in other hotels in York, it's a little overpriced in comparison to other comparable hotels. Also feel after paying £185 including breakfast to then have to pay £15 for hotel parking is a little unfair.
Séjour de 1 nuit en février 2024
Réponse de Christopher R le 18 févr. 2024
Dear Darren, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Karen

Séjour de 2 nuits en février 2024
Réponse de Amy C le 19 févr. 2024
Dear Karen,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Donna

Séjour de 1 nuit en février 2024
Réponse de Christopher R le 18 févr. 2024
Dear Donna, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

tony

Séjour de 1 nuit en février 2024
Réponse de Amy C le 17 févr. 2024
Dear Tony,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Alan

Séjour de 1 nuit en février 2024
Réponse de Amy C le 11 févr. 2024
Dear Alan,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

6/10 Satisfaisant

R.E

Séjour de 1 nuit en février 2024
Réponse de Amy C le 4 févr. 2024
Dear R.E,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Amy C le 3 févr. 2024
Dear Richard,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Florian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good hotel, can't fault it.
Séjour de 1 nuit en février 2024
Réponse de Amy C le 3 févr. 2024
Dear Florian,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The building fitted in to the surrounding area
Séjour de 2 nuits en janvier 2024
Réponse de Amy C le 3 févr. 2024
Dear Peter,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

MARTIN

Séjour de 1 nuit en février 2024
Réponse de Amy C le 4 févr. 2024
Dear Martin,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Per

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Amy C le 3 févr. 2024
Dear Per,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

2/10 Horrible

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Amy C le 31 janv. 2024
Dear Janice,We apologise again for the disturbance during your stay. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Joanne

Séjour de 3 nuits en janvier 2024
Réponse de Amy C le 30 janv. 2024
Dear Joanne,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Darren

Séjour de 2 nuits en janvier 2024
Réponse de Amy C le 30 janv. 2024
Dear Darren,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,