Avis
8,4
Très bien
9,0/10
Propreté
9,2/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sharon le 21 mai 2024
Good Morning Alexandra,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the use of the facilities. I have passed on your kind comments to the staff you encountered.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
10/10 Excellent
David, YORK
20 mai 2024
David
Séjour de 2 nuits en mai 2024
Réponse de Sharon le 23 mai 2024
Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the leisure facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
6/10 Satisfaisant
Martin
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements
Martin
Séjour de 3 nuits en mai 2024
Réponse de Jim le 17 mai 2024
Thank you for taking the time to leave a review, I would like to apologise for the issues that you encountered during your stay. Please let me assure you that this is not our usual high standards that we expect our guests to experience. All feedback (even the negative) helps us identify issues to look to rectify them in an effort to improve our service.I appreciate you bringing your experience to my attention, and I will be sharing your feedback with the relevant management to look further into the specific problem areas with what you have mentioned. We hope we get the opportunity to welcome you back and show you a guest experience that you deserve. Thank you for choosing to stay with us.
4/10 Médiocre
ALAN
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ALAN
Séjour de 1 nuit en mai 2024
Réponse de Sharon le 12 mai 2024
Good Morning Alan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon
6/10 Satisfaisant
Mahnoor
Voyage en couple
9 mai 2024
Les points forts : Personnel et service
Mahnoor
Séjour de 2 nuits en avril 2024
Réponse de Sharon le 10 mai 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon
10/10 Excellent
Philip
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philip
Séjour de 2 nuits en mai 2024
Réponse de Sharon le 5 mai 2024
Good Morning Philip,Thank you for your highly scored review.I am pleased that you enjoyed your stay and like the refurbishment of the hotel.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
10/10 Excellent
Riz, Mirfield
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Riz
Séjour de 1 nuit en avril 2024
Réponse de Jim le 30 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
10/10 Excellent
Ethan
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ethan
Séjour de 3 nuits en avril 2024
Réponse de Jim le 24 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
10/10 Excellent
Kristof
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristof
Séjour de 2 nuits en avril 2024
Réponse de Sharon le 23 avr. 2024
Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your hotel and its facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
10/10 Excellent
chris
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chris
Séjour de 5 nuits en avril 2024
Réponse de sharon le 23 avr. 2024
Good Morning Chris,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the facilities within the hotel.We look forward to welcoming you back.Kind RegardsSharon
4/10 Médiocre
Thomas
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Jim le 17 avr. 2024
Thank you for taking the time to provide feedback in regards to your recent stay with us. Whilst we are thankful for your kind comment about our staff, we are naturally disappointed that you did not enjoyed your stay in its entirety. We take all feedback seriously as look to continuously improve our standards and as such, this has been shared with the relevant department. I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bien
Jessica
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Sharon le 14 avr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed the hotel and its facilities.We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon
10/10 Excellent
Nisha
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nisha
Séjour de 2 nuits en avril 2024
Réponse de Jim le 10 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
8/10 Bien
Sarah
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 3 nuits en avril 2024
Réponse de Sharon le 6 avr. 2024
Good Morning Sarah,Thank you for taking the time to review us.Please accept my apologies for the toilet not flushing properly. I have passed this on to maintenance and our housekeeping teams who will look into this.I am pleased that you found the staff friendly and helpful and you enjoyed the breakfast.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
6/10 Satisfaisant
Iain
4 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Iain
Séjour de 1 nuit en avril 2024
Réponse de sharon le 5 avr. 2024
Good Morning Iain,Thank you for taking the time to review us.I am pleased that you found the staff friendly and helpful.The nightly rate changes all the time, for the best price it is best to book directly with Marriott.I do hope that we get the chance to welcome you back.Kind RegardsSharon
8/10 Bien
Lizet
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lizet
Séjour de 2 nuits en mars 2024
Réponse de Jim le 2 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
10/10 Excellent
Charalampos
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charalampos
Séjour de 1 nuit en mars 2024
Réponse de Jim le 1 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
10/10 Excellent
Miss Jeanette
29 mars 2024
Les points forts : Propreté, personnel et service, équipements
Miss Jeanette
Séjour de 3 nuits en mars 2024
Réponse de Sharon le 30 mars 2024
Good Morning Jeanette,Thank you for taking the time to review us.Please accept my apologies for the Jacuzzi and Steam room being out of order, due to unforeseen emergency maintenance.I am pleased that you enjoyed the hotel and look forward to welcoming you back when your travels next bring you back to York.Kind RegardsSharon
10/10 Excellent
Phillip
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phillip
Séjour de 1 nuit en mars 2024
Réponse de sharon le 21 mars 2024
Good Evening Phillip,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
10/10 Excellent
Robert
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en mars 2024
Réponse de Jim le 18 mars 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
8/10 Bien
FILIPPO
Voyage en famille avec de jeunes enfants, Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements
FILIPPO
Séjour de 2 nuits en mars 2024
Réponse de Jim le 12 mars 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
10/10 Excellent
Darren
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darren
Séjour de 1 nuit en mars 2024
Réponse de Jim le 4 mars 2024
Good Evening Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
8/10 Bien
Robert
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en février 2024
Réponse de sharon le 26 févr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
8/10 Bien
Steven
23 févr. 2024
Steven
Séjour de 1 nuit en février 2024
Réponse de sharon le 21 mars 2024
Good Morning Steven,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
8/10 Bien
Miguel, Maidstone
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 3 nuits en février 2024
Réponse de sharon le 26 févr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
6/10 Satisfaisant
James
18 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
A bit tired!
James
Séjour de 2 nuits en février 2024
Réponse de Sharon le 18 févr. 2024
Good Morning James,Thank you for taking the time to review us.I am pleased that you found the bed comfortable and the rooms large, I have passed your comments on regarding the cleanliness of the hotel bathroom and gym to the department managers.We look forward to welcoming you back to show you a stay that you deserve.Kind RegardsSharon
10/10 Excellent
Steve
Voyage d’affaires
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Steve
Séjour de 5 nuits en février 2024
Réponse de Sharon le 16 févr. 2024
Good Morning Steve,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon
10/10 Excellent
Carolyn
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 2 nuits en février 2024
Réponse de Sharon le 16 févr. 2024
Good Morning Carolyn,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon
8/10 Bien
Manju, hampshire
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manju
Séjour de 1 nuit en février 2024
Réponse de sharon le 26 févr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
10/10 Excellent
Voyageur vérifié
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Sharon le 16 févr. 2024
Good Morning,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon
2/10 Horrible
SHEHZAD
14 févr. 2024
SHEHZAD
Séjour de 3 nuits en février 2024
Réponse de Sharon le 15 févr. 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon
10/10 Excellent
Meryl
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meryl
Séjour de 1 nuit en février 2024
Réponse de Jim le 14 févr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
10/10 Excellent
Voyageur vérifié
11 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de David - Front Desk le 12 févr. 2024
Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bien
Heather
11 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Heather
Séjour de 1 nuit en février 2024
Réponse de Jim le 14 févr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
10/10 Excellent
Donal
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donal
Séjour de 1 nuit en février 2024
Réponse de David - Front Desk le 12 févr. 2024
Dear Donal,Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards
10/10 Excellent
Andrew
Voyage d’affaires
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My Stay at the Delta Hotel
Andrew
Séjour de 4 nuits en février 2024
Réponse de sharon le 10 févr. 2024
Good Morning Andrew,Thank you for your highly scored review.I am pleased that you enjoy the hotel and its facilities, I understand that the parking charge may have come as a surprise, however, parking charges are becoming a standard now within in York and we are one of the last hotels to do this. As a business we felt the price was fair compared to other properties in York. We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon
6/10 Satisfaisant
Voyageur vérifié
8 févr. 2024
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de sharon le 8 févr. 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us.Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon
10/10 Excellent
Matthew
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Matthew
Séjour de 1 nuit en février 2024
Réponse de sharon le 8 févr. 2024
Good Morning Matthew,Thank you for your highly scored review.I am pleased that your wife enjoyed her birthday and we look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
2/10 Horrible
Natalie
Voyage en famille
7 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Cold room, dirty aircon and stinking of smeok
Natalie
Séjour de 1 nuit en février 2024
Réponse de Sharon le 8 févr. 2024
Good Morning Natalie,Thank you for taking the time to let us know about your experience while staying with us.Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant leadership teams to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon
10/10 Excellent
Julian
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julian
Séjour de 1 nuit en février 2024
Réponse de Jim le 6 févr. 2024
Good EveningThank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.
8/10 Bien
Kathleen
5 févr. 2024
Kathleen
Séjour de 2 nuits en février 2024
Réponse de Sharon le 21 mars 2024
Good Morning Kathleen,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
8/10 Bien
David
Voyage en groupe
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2024
Réponse de sharon le 5 févr. 2024
Good Morning David,Thank you for your highly scored review.I am pleased that you enjoyed your stay and look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
6/10 Satisfaisant
Simon
Voyage en couple
31 janv. 2024
Les points forts : Propreté et équipements
Simon
Séjour de 2 nuits en janvier 2024
Réponse de Sharon le 4 févr. 2024
Dear Simon,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon
2/10 Horrible
David
Voyage en famille
31 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
David
Séjour de 3 nuits en janvier 2024
Réponse de sharon le 4 févr. 2024
Good Morning David,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon
4/10 Médiocre
Craig
31 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Really disappointing
Craig
Séjour de 2 nuits en janvier 2024
Réponse de Sharon le 4 févr. 2024
Good Morning Craig,Thank you for taking the time to review us.Due to things beyond our control we need to shut the gym for health and safety reasons, I am pleased that you enjoyed your room.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon
8/10 Bien
robert
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night stay
robert
Séjour de 1 nuit en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Good morning Robert,Thank you for your highly scored review. We are delighted that you enjoyed your stay. I am sorry that there was not any water in your room on arrival and that it wasn't rectified for you during your stay.We do hope that you will stay with us again in the not too distant future. Kind regards
10/10 Excellent
Sophie
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Sophie
Séjour de 1 nuit en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Dear Sophie, Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards
10/10 Excellent
Stephen
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephen
Séjour de 2 nuits en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Good morning Stephen,Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards
10/10 Excellent
Barbara
26 janv. 2024
Barbara
Séjour de 2 nuits en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Good morning Barbara, Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards
6/10 Satisfaisant
Valerie
Voyage en couple
25 janv. 2024
Les points forts : Propreté et équipements
Valerie
Séjour de 2 nuits en janvier 2024
Réponse de Sharon le 4 févr. 2024
Good Morning,Thank you for taking the time to review us.Please accept my apologies for the scaffolding as we are doing essential maintenance. I have shared your comments with the relevant leadership teams.We do hope that you will stay with us again in the future, where you will remember us for all the right reasons.Kind Regards Sharon