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Avis sur The Mill House Inn

4 out of 5
The Mill House Inn
Trebarwith Stand, Tintagel, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 121." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 121." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 121." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 121." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 121." "

7,2/10

Propreté

9,0/10

Personnel et service

7,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly and helpful staff
Séjour de 1 nuit en avril 2024
Réponse de Mark le 14 avr. 2024
Thanks so much for your lovely feedback, best wishes Mark

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very welcoming and went above and beyond when my wife was not well.
Séjour de 2 nuits en avril 2024
Réponse de Mark le 8 avr. 2024
Thanks so much for your feedback. We do hope your wife has fully recovered.

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, équipements
Lovely food, Basic but nice room, quiet noisy in the room from the bar but quite overnight.
Séjour de 1 nuit en mars 2024
Réponse de Mark le 5 mars 2024
Thanks for your feedback, which is really appreciated. We hope to see you again. Best wishes Mark

6/10 Satisfaisant

Darren

Séjour de 1 nuit en janvier 2024
Réponse de Mark le 29 janv. 2024
Thanks so much for your feedback

8/10 Bien

Gillian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Mark Stjohn le 11 déc. 2023
Thanks so much for your lovely feedback.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Stjohn le 14 nov. 2023
Thanks so much for your great feedback. Hope to see you again. Best wishes Mark

10/10 Excellent

S s

Séjour de 1 nuit en octobre 2023
Réponse de Mark Stjohn le 10 oct. 2023
Thanks so much for your lovely feedback.

6/10 Satisfaisant

paul

Les points forts : Personnel et service
Ok overnight stay
Service excellent from the owner, couldnt fault him at all. The room was slightly disappointing, could hear noise from other rooms. Not the cleanest either. Just needs the small things to make it that much better. On the positive side, food was amazing...but needs a bit of education on allergies.
Séjour de 1 nuit en octobre 2023
Réponse de Mark Stjohn le 10 oct. 2023
Thanks so much for your feedback, we are trying hard with the cleanliness of our rooms, but have been hampered by not having decorated last winter and spring as we had thought we had sold the hotel only to find out after 7 months the prospective purchasers couldn’t raise the money! Sorry about not having another toaster to toast the gluten free bread, we have now purchased another toaster to ensure this is possible.

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the hot shower and the delicious dinner
Séjour de 1 nuit en septembre 2023
Réponse de Mark Stjohn le 22 sept. 2023
Thank you so much for such a lovely review, we hope to see you again.

4/10 Médiocre

alex

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was dusty and very tired. Floor had not been hoovered properly for a very long time. The whole building needs a refurbish. Staff were attentive and when i complained they tried to address the problems. However we heard nothing from management.. we will not be returning.
Séjour de 2 nuits en septembre 2023
Réponse de Mark Stjohn le 22 sept. 2023
Dear Alex, thank you for your comments and feedback. We do understand that some decorating urgently needs to be done and we shall address this in the low season. The problem has been caused by an abortive sale which was meant to happen during last winter and hence we didn’t do any decorating as we thought we were about to sell. The buyer kept us off the market from September 2022 to March 2023 and then pulled out of the sale. All very frustrating and the cause of these negative reviews.

6/10 Satisfaisant

Rob

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The site is great and the staff lovely, but the building could do with some TLC
Séjour de 1 nuit en septembre 2023
Réponse de Mark Stjohn le 19 sept. 2023
Many thanks for your feedback, unfortunately we didn’t do any decorating over the winter months, because we thought we had sold the business but the buyer pulled out in March after keeping us off the market for 7 months.

8/10 Bien

Kate

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very friendly and helpful staff, excellent evening meal and breakfast . Perfect stop for walking the SWCP
Séjour de 1 nuit en septembre 2023
Réponse de Mark Stjohn le 17 sept. 2023
Thanks so much for your lovely feedback, which is greatly appreciated.

8/10 Bien

Jackson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Mark Stjohn le 17 sept. 2023
Thanks so much for your feedback, which is really appreciated.

8/10 Bien

Bill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quaint 18 century mill conversion. Stairs were a bit difficult for me as I have some mobility problems. Staff were excellent, but disapointed in some aspects of the food.
Séjour de 3 nuits en septembre 2023
Réponse de Mark Stjohn le 17 sept. 2023
Thanks so much for your feedback, which is really appreciated.

10/10 Excellent

Kim

Séjour de 1 nuit en septembre 2023
Réponse de Mark Stjohn le 4 sept. 2023
Thanks so much for your feedback, Kim best wishes Mark

10/10 Excellent

kevin

Séjour de 1 nuit en juillet 2023
Réponse de MarkStjohn le 17 sept. 2023
Thanks so much for your feedback, really appreciated.

10/10 Excellent

Paul

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Paul

Séjour de 1 nuit en juillet 2023

8/10 Bien

Philip

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

8/10 Bien

Neil

Voyage en famille
Les points forts : Propreté et personnel et service
Quaint little place, nice staff and good food. The only thing letting it down was it needed some TLC.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent base for exploring Cornwall
A wonderful find. We stayed for 4 nights and used The Mill House Inn as our base. Welcoming staff; superb breakfasts and evening meal; fine choice of beers. Good value for money.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Character pub
Overnight stay, clean and comfortable, goid food friendly staff
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

linda

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The food here is excellent staff good our room was small but clean the rest of the property was shabby and needed a good clean and decorating. We had to cut our holiday short but would not have enjoyed staying here anyway another night. If you cannot climb steep stairs this is not for you.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Characterful hotel in a fantastic location. Great food and service. Amazing breakfast.
Séjour de 3 nuits en juin 2023

10/10 Excellent

howard

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lovely property located in a quaint village. The owner is most attentive and welcoming. Would highly recommend ….and the restaurant is clean with attractive prices and a varied menu.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Anca

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Biggest mistake not reading the bad reviews properly, everything is spot on. We did not expect much as we knew we are in the country side and is an Inn place, but God I have never seen a property so dirty such as this place and I do not understand how is advertised and sold online. This place it is tidy but very dirty. First of all the smell that hits you, and then the filthy carpets/floors and doors at all the entrances, such a dirty kettle with water left from a previous use. It is so much to say about this place but not enough characters to write more. The only good thing about this place are the two members of staff really polite, and another thing is the clean sheets, they are probably delivered from a laundrette as they were delivery bags on the coridors, but thats it. The rest is a shock.
Séjour de 1 nuit en juin 2023

8/10 Bien

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Mark Stjohn le 21 juin 2023
Thanks so much for your feedback.

6/10 Satisfaisant

kenneth

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
the rooms look like they haven't been thoroughly cleaned in 10 years, very dusty, carpets dirty, cobwebs everywhere. the staff were friendly, the food was fine, but the building and patio area are tired. needs a major sprucing up!!!
Séjour de 2 nuits en mai 2023

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Delightful overnight stop.
Loved our short stay at this hotel, my type of place, a bit quirky and out of the way, but not far from where you want to visit. Steepish uneven staircases won't suit everyone, but room was clean and comfortable, food was excellent and service great. No, there aren't table cloths or candles on the tables in the restaurant, it's not 'chic' like that, but it's full of character and homely, and as mentioned the food was exceptional.
Séjour de 1 nuit en juin 2023

2/10 Horrible

LES

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rustic but dirty
We love staying in places with history but this placed needed a deep cleaning. Dusty, cobwebs and items left by previous guests. Obvious that covid cleaning is non-existant.
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Shabby
This old building looks good from the outside, but don't be fooled. It's very rundown and shabby inside. Our room was tiny and very poor value for the price. I had to duck my head to walk the hallways. Breakfast is good and staff are nice.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
More cleaning needed - decor was shabby
The breakfast was excellent. The room needed a good spring clean and the bathroom needed a spring clean too. Walls needed washing and there was thick dust on the blind. The rooms needed redecoration really.
Séjour de 1 nuit en mai 2023

4/10 Médiocre

Joy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our room was so dirty. There were multiple cobwebs and spiders. A layer of dust was on the lamps, side tables, doors, trim work, around the shower inside and out and the carpet was old and dirty. I like old and even quirky with different levels of an old building. But to have it be dirty is disgusting. The old mattress did not have anything other than a sheet over it. When I shut the curtains, there was an insect in the folds. I was hesitant to eat breakfast after seeing the state of the room, but we tried it and there was a great selection. But again, dirty walls, cobwebs behind the log burner, dirty tea pot spout. I’m sure this would be a great place if only it were clean.

4/10 Médiocre

Michael

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Mark le 24 avr. 2023
So sorry you gave us a bad review, but I have no idea who you are and why you gave us a poor score? Best wishes Mark

2/10 Horrible

Amanda

Séjour de 2 nuits en avril 2023

10/10 Excellent

Emma

Séjour de 1 nuit en avril 2023
Réponse de Mark le 11 avr. 2023
Thanks so much for your lovely feedback

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Night away with the wife and kids
Love where the hotel is set, but not sure i can stay here again. Rooms are dirty and cutlery was pretty dirty too
Séjour de 1 nuit en mars 2023
Réponse de Mark le 27 mars 2023
Sorry about your room and cutlery? Which room did you stay in? Best wishes Mark

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quaint stay.
Very friendly welcome. Cute room. Warm and cosy.
Séjour de 1 nuit en mars 2023
Réponse de Mark le 11 avr. 2023
Thanks so much for your wonderful feedback.

10/10 Excellent

Helen

Séjour de 1 nuit en mars 2023
Réponse de Mark le 27 mars 2023
Thanks so much for your review. Best wishes Mark

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
100% the best stay we’ve had
Our stay was amazing, the room was comfortable and the shower was large. The room was full of character. Drinks in the bar was great, entertaining and super friendly, we really felt welcomed. We ate at the restaurant and the food was incredible, breakfast was the best breakfast we’ve ever had. The price is fantastic, I am so glad we’ve found this gem of a place because we sure will be back!
Séjour de 1 nuit en février 2023
Réponse de Mark le 26 févr. 2023
Thanks so much Claire for your lovely review, which is really appreciated. We look forward to seeing you again. Best wishes Mark

2/10 Horrible

PATRYCJA

Séjour de 2 nuits en février 2023

10/10 Excellent

Rachel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
cosy stay
quirky place to stay , Friendly and helpful staff
Séjour de 2 nuits en novembre 2022

10/10 Excellent

alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Amazingly close to Tintagel, very friendly staff and great breakfast
Séjour de 1 nuit en octobre 2022

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Mill House Inn
Found this gem on the internet for one night of a tour of the Southwest. Sensibly restored old mill retaining so much of the original character. Comfortable well-equipped rooms and lovely food served by friendly people.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay in a great location
Had a lovely stay at the Mill House. e booked for two days but decided to add on another two nights. Our double room was small but comfortable. Staff were welcoming and helpful. We ate here every evening too and the food as great. Breakfasts were lovely. I'd definitely stay again!
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and friendly and relaxed , just what i was after.
Séjour de 3 nuits en septembre 2022

2/10 Horrible

Timothy

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tired, Neglected, Tatty, Unloved
My partner and I stayed for one night with our dog, Lizzie. We were booked into the attached self-contained cottage and we're looking forward to a comfortable stay. On arrival the owner advised that dogs were not allowed in the cottage (this was not mentioned on thehotels.com website, which stated ‘dog friendly’). We made the owner aware of this who reluctantly acknowledge the situation, grabbed the key and lead us to the cottage. The cottage is on 2 levels, was a hot day and none of the windows had been opened ahead of time and was extremely over heated, smelt stuffy and was unclean in many areas. The wooden blinds on the window were damaged, the two seater small sofa was a second hand item covered by a dark coloured tatty throw. The refrigerator in the room was old and made a loud buzzing sound. The television was small, bottom end wall mounted. Downstairs into the bedroom was a cooler but damp smell, un-ventilated space, with all windows closed. The carpet was dark blue low quality, aged. An electric portable radiator, very old, illuminated the room with a spark every time the thermostat clicked. The bathroom window recessed into a deep wall, unreachable to open it. The towel rail was running flat out hot, with a broken thermostatic valve meaning it could not be shut off. Everything about this cottage was low quality, tired, neglected, but rented out at £200 per night. The hotel screamed lack of maintenance, what is tatty, unloved and in need of repairs everywhere.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Elise

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We enjoyed our stay and everyone was very helpful
Séjour de 1 nuit en juillet 2022
Réponse de Mark le 6 juil. 2022
Thanks so much for your lovely feedback.

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely setting by the mill stream. Nice bright family room. Delicious food - very good breakfast.
Séjour de 1 nuit en juillet 2022
Réponse de Mark le 6 juil. 2022
Thanks so much for your lovely feedback.

8/10 Bien

Milinda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Mark le 6 juil. 2022
Thanks so much for your great feedback, best wishes Mark