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Avis sur Holiday Inn Express Stevenage, an IHG Hotel

3 out of 5
Holiday Inn Express Stevenage, an IHG Hotel
Danestrete, Stevenage, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 415 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 405 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Athmane

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 19 févr. 2024
Thanks for your lovely review, Athmane.We look forward to seeing you again soon.All the best, Mitchell -

8/10 Bien

Lea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2022
Réponse de Sabrina le 14 mars 2022
Thank you for your feedback Kind regards Sabrina

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient location in the town centre, close to the station.
Séjour de 2 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
After a noisy air conditioning unit for the first night, the staff was really excellent and offered to change room at no extra charge for the rest of our stay. A free car park arrangement would be good for all guests (it is now blue badges only) but that’s the only downside. All amenities are within walking distance.
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Joffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2017

10/10 Excellent

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Tres bien situé et facile à trouver (juste Le grand Asda ouvert 24h/24 tres pratique et surtout un bon petit déjeuner Buffet !
Séjour de 1 nuit en septembre 2017

6/10 Satisfaisant

pamela

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Accueil ded'agréable on a demandé pour le parking et ne voulais nous donner aucune indication du durée prix etc .

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Propre, ville fantome!
good reception, clean room

8/10 Bien

Aurelien, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice hotel. Very close to the train Station, the rooms are clean and the bed is comfortable. The breakfast is included, plus they have free wifi which is nice. The service was very nice, I lost my passport in the room and just few hours later they found it and call me back! I would recommend this hotel!

8/10 Bien

pamela, lyon france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great trip so close to london
great

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hôtel tout confort, très bon rapport qualité/prix
Avons passé 3 nuits dans cet hôtel. Idéalement placé. très spacieux mais un personnel qui ne fait aucun effort pour se faire comprendre (parle trop vite et ne s'apte pas à sa clientèle)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

StLO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable hotel with decent breakfast included. A little way out of town but close to station.
Séjour de 1 nuit en mai 2024
Réponse de HOM le 14 mai 2024
Thanks for the perfect rating, Daniel. We hope to welcome you back again and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The atmosphere just felt so friendly and homely. Wide corridors and easy to move around. Very clean 👌
Séjour de 1 nuit en mai 2024
Réponse de HOM le 14 mai 2024
Thanks for the perfect rating, Pauline. We hope to welcome you back again and All the best, Mitchell - Hotel Operations Manager.

8/10 Bien

Mark

Séjour de 1 nuit en avril 2024
Réponse de Hotel Operations Manager le 16 mai 2024
Thanks for the review, Mark.Mitchell

8/10 Bien

Uday

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its nice and in walkable distance from shopping area and malls
Séjour de 1 nuit en avril 2024
Réponse de Keeley Team Leader. le 22 avr. 2024
Dear Uday, Thank you for taking time to leave a review. We are glad you found our location fit for all your needs. We hope to welcome you back in the future! Regards, Keeley Team Leader.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only staying a wedding, it was really good for what we needed. They sell pizza 24hrs a day which was good when coming back late from the wedding
Séjour de 1 nuit en avril 2024
Réponse de Keeley Team Leader. le 22 avr. 2024
Michael, Thank you for taking time to leave such a great review! We are glad you made good use of our 24 hour pizzas! We look forward to welcoming you back soon. Regards, Keeley Team Leader.

10/10 Excellent

Michael

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Keeley Team Leader. le 18 avr. 2024
Dear Michael, Thank you for taking time to leave such a great review! We look forward to welcoming you back soon! Regards, Keeley Team leader

10/10 Excellent

Elaine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
I wood have like a double and a single bed when staying
Séjour de 3 nuits en avril 2024
Réponse de Hotel Operations Manager le 16 avr. 2024
Thaks for the review and feedback, Elaine.All the best,Mitch

8/10 Bien

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff, convenient to the metro. Good late night bar and wonderful breakfast
Séjour de 2 nuits en avril 2024
Réponse de HOM le 15 avr. 2024
Arthur, thanks for taking the time to review our hotel! We're happy to see you had an excellent experience and we hope to see you again. All the best, Mitchell - Hotel Operations Manager.

2/10 Horrible

Michael Adrian

When I booked our room I noticed that this hotel had a restaurant. When we checked in we asked to reserve a table in the restaurant. We were told that we just had to turn up and sit at any table we chose. What we were NOT told was that out of all items on the menu only a choice of four pizzas was available, no other main courses. My wife and I were appalled. We had already ordered drinks meaning that we couldn’t go elsewhere in our car. We were stuck with a choice of four pizzas. The quality of the pizzas we chose was less than satisfactory and we left most of them on the plate. When we had finished a member of staff came over and gave us coupons for an extra drink. As we were going to prepare for bed the coupons were of no use to us. We tore them in half and left them on the table. Our overall impression of the hotel was such that we never stay in a Hilton hotel again. Score out of 10? Zero.
Séjour de 1 nuit en avril 2024
Réponse de HOM le 15 avr. 2024
Michael Adrian, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Josephine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is a wonderful place to stay
Séjour de 5 nuits en mars 2024
Réponse de Keeley Team Leader. le 8 avr. 2024
Dear Josephine, Thank you for taking the time to leave such a lovely review. We are glad you think our hotel is a lovely place to stay! We hope to see you back again with us soon. Regards, Keeley Team Leader.

8/10 Bien

Helen

Les points forts : Personnel et service
Good value.
Séjour de 1 nuit en avril 2024
Réponse de Keeley Team Leader. le 6 avr. 2024
Thank you Helen for taking time to leave such a lovely review. We are glad to see you think our hotel is good value.Regards, Keeley Team Leader.

10/10 Excellent

Les

Great stay as usual
Séjour de 2 nuits en mars 2024
Réponse de Keeley Team Leader. le 2 avr. 2024
Thank you Les for taking time to leave such a great review! We are glad your stay was great as usual and can not wait to welcome you back. Regards, Keeley Team Leader

4/10 Médiocre

Kalwant

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff at the hotel are super and very friendly. The front desk team are so polite and helpful. Unfortunately the property is in a very poor state and in some wasy quite dirty. Not what one would expect from this type of Hotel, especially as its part of a worldwide group.
Séjour de 1 nuit en mars 2024
Réponse de Keeley Team Leader. le 5 mars 2024
Dear Kalwant thank you for taking time to leave us a review. We are really glad the staff were the highlight of your stay! As for the property we appreciate your honest feedback. . We are due for a refurbishment from the 18.03.24, and hope you make use of our brand new lounge area for future stays. Regards, Keeley Team Leader.

8/10 Bien

Russell

Séjour de 1 nuit en mars 2024
Réponse de Hotel Operations Manager le 25 mars 2024
Thanks for the review!All the best,Mitch

8/10 Bien

Aderemi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Operations Manager le 4 mars 2024
We're grateful for the feedback, Aderemi.Best wishes, Mitchell -

6/10 Satisfaisant

John

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Staff were all nice and pleasent and helpfull. On a three night stay the room was cold and unwelcoming for the first two nights but after complaining and asking for an additional heater the room temp was more acceptable on the third night. Room keys had to be reprogrammed at least three times possibly four, but the staff were pleasnt on each occasion. The hotel is reasonably priced but not in the best location
Séjour de 3 nuits en février 2024
Réponse de Sabrina le 27 févr. 2024
Dear John,Thank you very much for those feedback. We hope to have another chance to offer you a better experience in the future.RegardsSabrinaTeam leader

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff we're friendly, and a good location for shopping and Gordon Craig theatre which was the reason for us staying there.
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 26 févr. 2024
Thanks for the lovely review, Kevin!All the very best,Mitchell

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, updates needed
4th time staying at this location. Staff were great but facilities need updating. Had issues with hot water, heating in the room and only one USB outlet was working. Breakfast was good. Ditto for housekeeping. Location is good. Would stay again because it’s a good choice for the area but hopefully management takes steps to get maintenance needs taken care of in a timely manner
Séjour de 2 nuits en février 2024
Réponse de Hotel Operations Manager le 21 févr. 2024
Thank you for the review and feedback.We're pleased to hear that you continue to stay with us.It's great to read that you enjoyed your stay.Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best,Mitchell

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Hotel Operations Manager le 19 févr. 2024
Thanks for your positive comments, Michele.All the best, Mitchell -

10/10 Excellent

Karen

Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 19 févr. 2024
Thanks for the 10/10 rating, Karen.All the best, Mitchell -

6/10 Satisfaisant

Stella

Voyage en famille
Les points forts : Propreté et personnel et service
Could be better
The air con wasn't working but they did provide a heater for the room as it was cold February. We were in an accessible room but the bed was really uncomfortable with a roll together in the middle of the bed situation. The breakfast was fine as included in the price but the orange juice was awful. We had 2 sinks in the wet room and they were both slow to drain and blocked. The shower was not good either. Very low pressure. It was all very clean and the staff were lovely. When I told them about the sinks and the bed on leaving they just said thanks for the feedback but no apology was forthcoming. Such a shame. The wet room was not well designed either as the whole room got wet when someone had a shower and staying in a Premier Inn 3 weeks later we had a much better situation. The shower curtain just was too short meaning the whole room was wet when trying to get to the toilet. Clean room, good staff but needs a bit of care and updating.
Séjour de 3 nuits en janvier 2024
Réponse de Sabrina le 14 févr. 2024
Dear Stella,Thank you very much for your constructive comment, we take note and will work with our housekeeping and maintenance team to resolved the issues.We hope to get another chance to impress you in the future.RegardsSabrinaTeam leader

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, équipements
Hotel and staff nice clean and friendly Toilet in room continuously running and toilet roll holder broken, also couldn't get hot water for shower Still overall comfortable stay and with a little tlc would rate excellent
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 13 févr. 2024
Michael, thanks for taking the time to review our hotel!Knowing you had a great stay brings a smile to our faces! Safe travels and see you again soon!Best wishes, Mitchell -

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good value, simple, clean and efficient
Séjour de 1 nuit en février 2024
Réponse de Hotel Operations Manager le 12 févr. 2024
Mark, thanks for the amazing review.All the best, Mitchell -

10/10 Excellent

Juan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is good, the breakfast is excellent, but the parking facilities are too far away and hard to get to.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 5 févr. 2024
Thanks for the review and feedback, Juan!We're pleased you enjoyed our location and breakfast service!All the very best,Jamie

10/10 Excellent

Judy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay. Room clean and sofa bed one of the best my adult son had slept on. Car parking convenient in the Asda supermarket. Nice breakfast. Staff very helpful.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 30 janv. 2024
Thanks for the review and feedback, Judy.We're so pleased to hear that you enjoyed your stay with us and we hope to welcome you back with us again soon!All the very best,Mitchell

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 30 janv. 2024
Thanks for the review, Richard!We appreciate it and hope to welcome you back again soon!All the very best,Mitchell

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 2 night's and was extremely happy with this hotel. The staff were very helpful and friendly. The breakfast was good with plenty to choose from. We will be returning.
Séjour de 2 nuits en janvier 2024
Réponse de HOM le 22 janv. 2024
Wow, 5-stars! Thanks so much, Neil. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We look forward to seeing you again and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Operations Manager le 30 janv. 2024
Thanks for the review, Craig.All the best,Mitchell

8/10 Bien

HONGWOO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Operations Manager le 18 janv. 2024
Thanks for the review!All the best,Mitchell

4/10 Médiocre

Nicola

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Operations Manager le 11 janv. 2024
Thanks for the review, Nicola!All the best,Mitchell

10/10 Excellent

Alastair

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable hotel very close to rail station
Everything was fine. Room very clean, quiet and comfortable. Staff were friendly and welcoming. Very convenient for rail station - less than 5 mins walk,would actually make a convenient base for visiting London, very frequent and fast trains take 25 mins or less.
Séjour de 2 nuits en décembre 2023
Réponse de HOM le 2 janv. 2024
Thanks for the perfect rating, Alastair. Thanks for the feedback and we hope to welcome you back soon. All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

S

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Weekend
Séjour de 2 nuits en décembre 2023
Réponse de HOM le 2 janv. 2024
Thanks for the 10/10 rating, S. We hope to see you again and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Tracey

Séjour de 1 nuit en décembre 2023
Réponse de HOM le 2 janv. 2024
Thanks for the perfect rating, Tracey. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was ok clean friendly staff. Telly in room only had a few channels that worked ok room cold even with heating full on. Breakfast was ok coffee bit naff milk would be better in a jug rather than packets as you gont get a lot out of them
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Operations Manager le 5 févr. 2024
Thank you for the review and feedback, Peter!We're pleased to hear you liked our hotel and our friendly team.Please know that our team are on hand throughout your stay to help with anything you may need.All the best,Jamie

10/10 Excellent

Elizabeth

Séjour de 1 nuit en décembre 2023
Réponse de HOM le 2 janv. 2024
Thanks for the 10/10 rating, Elizabeth. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Malcolm

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central Stevenage 5*
Great location, good price, excellent informative staff especially on check in. Room was spacious and very clean beds comfy and ensured a great sleep. Breakfast substantial in order to start the day
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Operations Manager le 29 déc. 2023
Wow, 10/10! Thanks so much, Malcolm.It's lovely to see that our location was a highlight of your trip. We hope to see you again soon!All the best, Mitchell -

8/10 Bien

Elise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the little gift bag for our doggy! Good to have a dog friendly hotel in the area as they are often hard to find.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Operations Manager le 29 déc. 2023
Thanks for your fab feedback.We look forward to seeing you again soon.All the best, Mitchell -